FOG Imaging Not Saving
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looks like your FTP credentials are not matching properly. The error is not on the Windows 10 machine but on the fog server ftp credentials.
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@jgallo It shows the image was uploading though. The file size is 19.5Gb. Before when I was getting all the errors it was 615Mb.
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@jgallo I agree.
@dpotesta50 did someone muck about with the linux user called
fog? Understand this is not the web gui administrator account that is also calledfog, I’m talking about the linux userfog. We quite often see IT admins attempt to use or change the password on this FOG managed service account. If you have then there is a process to fix it. -
@george1421 Not that I’m aware of. I’m sitting right in front of the computer, nobodies on it but me. It’s running on Ubuntu. The login for the O.S. AND the FOG admin are both “FOG”.
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@dpotesta50 ok what I want you to do is this.
inspect the following hidden file: /opt/fog/.fogsettings (yes the dot belongs in there).
Review that file and look for a setting called
password=(hint its easier to do this test if you are remoted into the computer using putty).Record the password, then from a windows computer, use a ftp client and connect from your windows pc to the FOG server. Login with
fogand the password you gleaned from the .fogsettings file.See if that works. If it does then we need to look back in the webgui for the problem.
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@george1421 Once I stopped the CAPTURE task, the image deleted itself.
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@dpotesta50 Well you need to get this FTP part to work, or your images will stay in /images/dev/<mac_address> and not move to their proper location.
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@george1421 So the image is here??
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@dpotesta50 If that is the mac address of the image you were uploading then yes.
FOG uses NFS to move the image from the target computer to the FOG server. For security reasons, only the /images/dev directory on the FOG server is writable via NFS. Once the upload is done, the target computer connects to the FOG server using a ftp and instructs the FOG server to move the uploaded image from /images/dev/<mac_name> to /images/<image_name>. Since this is all done on the FOG server with file pointers the fog server only updates the directory listing and doesn’t need to move the physical files. This happens very quickly on the fog server.
Now what has happened here. The upload went as planned, but because the
foglinux user couldn’t login because of a bad password. The target computer couldn’t move the file to complete the upload process.You need to fix the linux user
fog’s settings to get things back in sync. -
@george1421 But that IS the image I created, just in the wrong folder?
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It’s not the wrong folder. As @george1421 states that folder where the files of the image you uploaded are is a temp folder so to speak so that once it’s completed uploading then the next task is to move it to the images directory. That is what FOG does. So it’s clear at this point that it’s definitely a credentials issue here because the image does upload but the very last step for FOG is to move those files to the Images directory but it can’t because it requires the proper credentials.
I would re-read the suggestion @george1421 said earlier and examine your files to confirm credentials are accurate. I hope that helps.
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@jgallo I understand there is a credentials issue and that FOG will automatically move the image to the appropriate folder once that is resolved.
However, can I not just copy the files myself to the folder named for the image name? -
@dpotesta50 Well yes if you want to salvage this captured image you can do that. It would be a bit tedious if you had to do that for every image.
Also I would use the
mvcommand over thecpcommand so it won’t have to copy the files only move the directory entries (like ftp would do). -
Yes. You would need to connect to the FOG server via FTP from your computer. I would highly discourage from using this method because if you have storage nodes replication gets out of wack at least in my experience. I believe something to do with file permissions to the directory.
If you are just worried about getting the image over to the proper directory and get working that it easy but doesn’t resolve the bigger problem. You could just re-name that folder with the MAC address with the name of the image you defined in FOG and place it in the /images folder. As long as the name matches and all the files from the screenshot you took are placed in there, you should be fine to deploy the image. Hope that makes sense.
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Place the newly re-named file from /images/dev/(name of image) to /images so it resides outside of the dev folder.
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@jgallo
That’s not the path to the images. All the images are under “/images” and the one I’m working with is under “/images/New_Windows_Test10-9”. -
OK. So if the image you have defined on the Web UI is named New_Windows_Test10-9 then the location of that image is /images/New_Windows_Test10-9 but remember that it will not exist if it’s a new image because your FTP credentials are not working right now. So there is no way for it to exist unless you create the folder manually. Hence why it would be imperative you focus on figuring that out as well so you don’t need to do this tedious work around. In any case as long as the directory is matching what you defined in the Web UI when creating a new image then you can simply use the mv command into that new location.
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@george1421 It’s been awhile since I posted because I was exploring other imaging options. Since this is established I really need to learn it.
So you last instructed me to check the /.fogsettings text file for the FTP password. I found it and it’s an extremely ridiculous string of alpha-numeric characters. Nothing that anybody would remember. Is this particular password used automatically by the system or is it suppose to MATCH the GUI password? -
@dpotesta50 Its been so long I really forgot about this thread or where we are (and a bit lazy to re-read it at the moment).
The password in the .fogsettings file is intended for internal use by the fog server and not by users. Its is intentionally long and complex to protect your fog server from brute force password hacks. This linux service account
fogwhere the password is associated with is only for the fog service. It is not the same as the default web gui admin account called fog. -
@george1421 I’ve tried logging in multiple times via FTP using that password but fails everytime. HOWEVER. I’m not convinced it’s not failing because I’m mis-typing it. (though I did copy and paste the password and it still failed.) I will add, images created by the engineer BEFORE ME are working perfectly fine. We have no problems pulling those images. Only the ones i’m creating are having issues.
