Posts made by rocksteve69

@george1421 Thanks for the reply.

Basically there is no other errors and the original issue is present again, slowness like the disk is back in low power mode.

I have done some investigations to find the difference between the two G6s and have re-imaged a working one fine and failed on the newer G6s. The difference appears to be with regards to SSDs.

Working G6s have West Digital and non-working have Samsung.

I can confirmed this on 10 of each and it appears the nvme_core.default_ps_max_latency_us=5500 command has no effect on the Samsung SSDs.

Here is a putty extra of a non working G6 with a Samsung SSD.

00:00.0 Host bridge [0600]: Intel Corporation Device [8086:3e34] (rev 0c)
Subsystem: Hewlett-Packard Company Device [103c:854a]
lspci: Unable to load libkmod resources: error -12
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3ea0] ( rev 02)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:04.0 Signal processing controller [1180]: Intel Corporation Skylake Processor Thermal Subsystem [8086:1903] (rev 0c)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:9df9 ] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:9ded] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: xhci_hcd
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:9def] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:9de8] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.1 Serial bus controller [0c80]: Intel Corporation Device [8086:9de9] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:9de0] (r ev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:9dbc] (rev f1)
Kernel driver in use: pcieport
00:1c.7 PCI bridge [0604]: Intel Corporation Device [8086:9dbf] (rev f1)
Kernel driver in use: pcieport
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:9db4] (rev f1)
Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:9d84] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.3 Multimedia audio controller [0401]: Intel Corporation Device [8086:9dc8] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:9da3] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: i801_smbus
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:9da4] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (6) I2 19-V [8086:15be] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: e1000e
01:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
02:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
02:01.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
02:02.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
03:00.0 System peripheral [0880]: Intel Corporation Device [8086:15e8] (rev 06)
Subsystem: Hewlett-Packard Company Device [103c:854a]
39:00.0 USB controller [0c03]: Intel Corporation Device [8086:15e9] (rev 06)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: xhci_hcd
3a:00.0 Network controller [0280]: Intel Corporation Device [8086:2723] (rev 1a)
Subsystem: Intel Corporation Device [8086:0084]
3b:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd Device [144d:a808]
Subsystem: Samsung Electronics Co Ltd Device [144d:a801]
Kernel driver in use: nvme

Steven

Hi,

Apologies for the late feedback. We have been successfully imaged 10 G6 laptops but now we new are getting the same error message as ‘Shad0wguy’.

I have attached a screen cap.

Could be the bios has been updated so will check and report back.!

Kind regards,

Steven

@Quazz

Excellent, thank you. Will test and report back.

@Quazz said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

nvme_core.default_ps_max_latency_us=5500

Hi Quazz,

I have successfully been able to capture and deploy images fully without any issues setting the Host Kernel Arguments value to nvme_core.default_ps_max_latency_us=5500. Thank you greatly for this information.

Now is there way we can we set this argument permanently for all captures and deployments and not have to create host entries for all future image deployments?

Thanks all.

@george1421

Hi sorry for the late update.

Please see output from hardware and kernel driver command.

[Fri Sep 20 root@fogclient ~]# lspci -nn -k
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:3e34] (rev 0c)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
lspci: Unable to load libkmod resources: error -12
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3ea0] (                                                                                                                                                             rev 02)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:04.0 Signal processing controller [1180]: Intel Corporation Skylake Processor                                                                                                                                                              Thermal Subsystem [8086:1903] (rev 0c)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:9df9                                                                                                                                                             ] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:9ded] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
        Kernel driver in use: xhci_hcd
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:9def] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:9de8] (rev                                                                                                                                                              11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.1 Serial bus controller [0c80]: Intel Corporation Device [8086:9de9] (rev                                                                                                                                                              11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:9de0] (r                                                                                                                                                             ev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:9dbc] (rev f1)
        Kernel driver in use: pcieport
00:1c.7 PCI bridge [0604]: Intel Corporation Device [8086:9dbf] (rev f1)
        Kernel driver in use: pcieport
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:9db4] (rev f1)
        Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:9d84] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.3 Multimedia audio controller [0401]: Intel Corporation Device [8086:9dc8]                                                                                                                                                              (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:9da3] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
        Kernel driver in use: i801_smbus
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:9da4] (rev                                                                                                                                                              11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (6) I2                                                                                                                                                             19-V [8086:15be] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
        Kernel driver in use: e1000e
01:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
        Kernel driver in use: pcieport
02:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
        Kernel driver in use: pcieport
02:01.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
        Kernel driver in use: pcieport
02:02.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
        Kernel driver in use: pcieport
03:00.0 System peripheral [0880]: Intel Corporation Device [8086:15e8] (rev 06)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
39:00.0 USB controller [0c03]: Intel Corporation Device [8086:15e9] (rev 06)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
        Kernel driver in use: xhci_hcd
3a:00.0 Network controller [0280]: Intel Corporation Device [8086:2723] (rev 1a)
        Subsystem: Intel Corporation Device [8086:0084]
3b:00.0 Non-Volatile memory controller [0108]: Sandisk Corp Device [15b7:5003] (                                                                                                                                                             rev 01)
        Subsystem: Sandisk Corp Device [15b7:5003]
        Kernel driver in use: nvme

Hi George,

Thank you for replying. Here is the answers to your questions:

First of all what version of FOG are you using? Version 1.5.7.2 addressed some imaging issues that were discovered after 1.5.7 was release.

Currently using FOG - 1.5.7

What kernel version when you say the latest, that is a relative number.

Kernel - 5.1.16

I understand this is a HP, but on the dells we have to switch the disk controller mode from raid-on to ahci mode, is there something similar in the hp firmware?

I have looked through the BIOS and unable to see any settings with regards to the disk controller, but I know from the specs sheet you can have raid setup. I have asked the question to HP as I have a technical support incident raised with them. I will update once I have a reply.

Kind regards,

Steven

HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images

Currently we us FOG to capture and deploy images of our Windows machines. With each new laptop revision we install a fresh windows 10 installation with latest approved updates and our core applications installed. We then capture an image and then use this image to build all our new laptops going forward (every month we update this image with the latest approved updates to windows and applications and then capture a new image).

The process has been used for capturing and imaging laptops across different models and generations for example

HP 430 G2
HP 820 G3
HP 250 G6
HP 830 G5

The only issue we have come across is with the new HP 830 G6 laptops were we are unable to capture an image and also deploy an image. The one time we were able to capture an image (never again) we were then unable to deploy it to the same generation of laptops or back to the same laptop or even capture an image again. We have also attempted to deploy an image using the image we currently use for the HP 830 G5 and this had the same results.

The issue appears to be FOG Software reading and writing to the SSD. The laptop will pxi boot fine to the fog menu, select Deploy Image (enter creds) and then start the Partclone process and hang for 25 minutes at the starting to restore image screen doing the first partition of 100MB (EFI system). Then it will start the writing of process of the 2nd partition and then slow down even more at the The process will take ages to start and then slow down to a halt stating it is writing at speeds of 450kb/min which would mean it would take 100hr + to deploy the image which we have never complete also the software does not error due to the fact it is running but at a very slow rate. We have never left the process running longer than a full day.

Steps Attempted:

1. Updated the kernel on the Fog Server to the latest. No effect.
2. Swapped SSDs from and to a G5 to a G6. No effect – SDD imaged fine within the G5.
3. Attempted to deploy using a HP docking station. No effect.
4. Updated the bios to the latest version of R70 Ver 01.02.01. No effect.
5. As part of our process we disabled Secure boot. We have attempted via legacy boot as well. No effect.
6. Performed Bios factory reset along with the security reset within the BIOS. No effect.
7. Also disabled TPM.
8. We have also change the capture settings using no compression and no resizing of partitions.

There seems to be an issue with the new chip 9th Gen. I was wondering if there a function to turn on verbose logging to see what is actually happening.