@Pilar Your upload of the picture didn’t go all the way to the end. If I had to guess I would think that you receive this kind of error: https://forums.fogproject.org/topic/13628/ftp-issue-when-pulling-an-image
Just follow George’s tutorial on how to fix this.
By the way: Here in the forums we try to keep issues separated to help other people follow and better understand it. So please don’t jump from one issue to the next in this one topic. Open a fresh new topic for each and every issue you have and we’ll answer every single one of them.