I was capturing an image this morning when I ran out of disk space on my FOG server. After this, I have been unable to log back into FOG - I just get the error “database connection unavailable”. In Ubuntu I have manually deleted a few images to clear up some disk space and verified that the space is available, but I cannot start mariadb - the log file for that says:

“A valid database connection could not be made
Main process exited, code=exited, status=10/n/a”

I have even backed up my mariadb settings, uninstalled & reinstalled and restored the settings - no change. I’m stumped. My gut says the db was corrupted, but I’m very green when it comes to Linux and my searches haven’t shown me a way to check / repair the db. Any help would be GREATLY appreciated.

@mttpr1 Thanks, that was basically it - apparently the Surface dock itself has a MAC address, so that’s what was causing the issue. No way around it really, but at least I know what the problem was. Thanks for pointing me in the right direction!

Last year I ran into an issue when attempting to register & image a batch of Surface Pro 9’s. After completing the first one, the rest showed that they were already registered as the same host name as the first - basically, it was as if FOG thought they were all the same device. After some digging, I discovered a firmware update from Microsoft resolved this issue.

Fast forward to now, I’m having the exact same issue with a batch of Surface Laptop 3’s. Found the update file from Microsoft & installed, but this time it doesn’t seem to be fixing the problem. Has anyone else run into this? Any recommendations for a fix?

Like the subject says - I have researched and completed every configuration I can find related to this but it just never happens. The log file leads me to believe that there is a communication issue with the server (although I can send images from it with no problem), but I haven’t been able to find a lot of information about the specific error I’m getting. Here’s the parts of the log that seem pertinent:

--------------------------------HostnameChanger-------------------------------

3/23/2022 12:17:05 PM Client-Info Client Version: 0.12.0
3/23/2022 12:17:05 PM Client-Info Client OS: Windows
3/23/2022 12:17:05 PM Client-Info Server Version:
3/23/2022 12:17:05 PM Middleware::Response ERROR: Unable to get subsection
3/23/2022 12:17:05 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

----------------------------------UserTracker---------------------------------

3/23/2022 12:17:05 PM Client-Info Client Version: 0.12.0
3/23/2022 12:17:05 PM Client-Info Client OS: Windows
3/23/2022 12:17:05 PM Client-Info Server Version:
3/23/2022 12:17:05 PM Middleware::Response ERROR: Unable to get subsection
3/23/2022 12:17:05 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
3/23/2022 12:17:05 PM Service Sleeping for 60 seconds
3/23/2022 12:18:05 PM Middleware::Communication URL: http://10.2.1.20/fog/management/index.php?sub=requestClientInfo&configure&newService&json
3/23/2022 12:18:05 PM Middleware::Communication ERROR: Could not contact FOG server
3/23/2022 12:18:05 PM Middleware::Communication ERROR: The request was aborted: Could not create SSL/TLS secure channel.
3/23/2022 12:18:05 PM Middleware::Response Success
3/23/2022 12:18:05 PM Service ERROR: Invalid promptTime, using default
3/23/2022 12:18:05 PM Middleware::Communication URL: http://10.2.1.20/fog/management/index.php?sub=requestClientInfo&mac=00:4E:01:B0:65:CE|40:5B:D8:ED:56:ED|42:5B:D8:ED:56:ED|52:5B:D8:ED:56:ED|40:5B:D8:ED:56:EE&newService&json
3/23/2022 12:18:05 PM Middleware::Communication ERROR: Could not contact FOG server
3/23/2022 12:18:05 PM Middleware::Communication ERROR: The request was aborted: Could not create SSL/TLS secure channel.
3/23/2022 12:18:05 PM Middleware::Response Success
3/23/2022 12:18:05 PM Middleware::Communication URL: http://10.2.1.20/fog/service/getversion.php?clientver&newService&json
3/23/2022 12:18:05 PM Service ERROR: Unable to get cycle data
3/23/2022 12:18:05 PM Service ERROR: The request was aborted: Could not create SSL/TLS secure channel.
3/23/2022 12:18:05 PM Middleware::Response Success

Any help is greatly appreciated!