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Debugging user tracker

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  • D
    dolf
    last edited by Oct 21, 2016, 1:12 PM

    I have about 215 computers, running the same Windows 7 Enterprise based image. They are being used by hundreds of students on a daily basis. However, about half of the hosts have no login history in the FOG database. Only 6 hosts report a login in the past 24 hours. The others show login times of more than a month ago (when they were running an older image, with the legacy FOG client).

    Do you have advice on how I could debug this?

    Sorry for the vague question. I’ll gladly provide more details, if I know what to look for.

    1 Reply Last reply Reply Quote 0
    • W
      Wayne Workman
      last edited by Oct 21, 2016, 11:06 PM

      For issues involving the fog client, always always start with the fog log on an affected host. c:\fog.log

      Please post the last few pages of the log here and we will go from there.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
      Daily Clean Installation Results:
      https://fogtesting.fogproject.us/
      FOG Reporting:
      https://fog-external-reporting-results.fogproject.us/

      1 Reply Last reply Reply Quote 0
      • T
        Tom Elliott
        last edited by Oct 22, 2016, 3:26 AM

        I believe I found why this wasn’t happening though more info would be helpful.

        I think the issue was it was requiring a date option to be passed. This would be all well and good for systems who didn’t send the tracking info until later on, explaining why you saw me entries but not all, but I don’t know the date is sent for every insert. Either way I still believe this o be fixed.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 1
        • D
          dolf
          last edited by Oct 22, 2016, 4:45 AM

          Thank you. I’ll check the logs when I’m on site on Monday.

          I saw some chatter on the forums about the fog client not updating,so I ask: In order to get the FOG client that contains the fix you mentioned, will it be sufficient to update the FOG server to trunk at this stage?

          T 1 Reply Last reply Oct 22, 2016, 12:32 PM Reply Quote 0
          • T
            Tom Elliott @dolf
            last edited by Oct 22, 2016, 12:32 PM

            @dolf Monday probably but auto update only happens if there’s a new version of the client to update too. So if your image has version 0.11.2, when the client checks in it should update to 0.11.5. I’m thinking the user tracking issue was from server side though, and I believe it is fixed now for RC 15.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            1 Reply Last reply Reply Quote 1
            • D
              dolf
              last edited by Oct 26, 2016, 11:10 AM

              I updated FOG to RC15. Now the FOG clients do update themselves to 0.11.5, but only if I re-deploy the host (using the same image, not a new one).

              W 1 Reply Last reply Oct 26, 2016, 3:31 PM Reply Quote 0
              • W
                Wayne Workman @dolf
                last edited by Oct 26, 2016, 3:31 PM

                @dolf That probably means you should reset the encryption for all hosts, as I think this is done for you when you image a host.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                Daily Clean Installation Results:
                https://fogtesting.fogproject.us/
                FOG Reporting:
                https://fog-external-reporting-results.fogproject.us/

                D 1 Reply Last reply Oct 27, 2016, 3:01 PM Reply Quote 1
                • D
                  dolf @Wayne Workman
                  last edited by Oct 27, 2016, 3:01 PM

                  @Wayne-Workman That worked! Thanks!

                  1 Reply Last reply Reply Quote 0
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