Can't find the "Reset Encryption Data" button on any hosts.

[alexf2132]

@Tom-Elliott

There’s an exact picture of what happened.

[Tom Elliott]

@alexf2132 And does that host continue to say multiple hosts?

[alexf2132]

@Tom-Elliott Yes.

[Tom Elliott]

@alexf2132 How are you aware of the mac’s the host is reporting back then?

Can you open a CMD window on the client and run:

getmacaddress

[alexf2132]

@Tom-Elliott The only media connected is the ethernet MAC. But when I go into the fog.log file, it still says “Reponse Error multiple hosts returned for list of mac addresses”. That’s what I was responding “Yes” with.

[Tom Elliott]

@alexf2132 The post I’m replying to here is why I’m asking about the mac addresses you gave me.

[alexf2132]

@Tom-Elliott Okay. Still not making much sense to me. This all is very strange because I didn’t have any of these problems on FOG 1.2.0. Unfortunately I can’t use that version because it isn’t compatible with Intel NIC’s on that laptops that my company uses, unless there’s a patch/kernel I can add to 1.2.0 that allows Intel NIC’s to work?

[Tom Elliott]

@alexf2132 What is output if you open a command prompt on that client and run the command getmacaddress

[alexf2132]

@Tom-Elliott

One of those is for Bluetooth. The one ending in “88-BD” is for Wi-Fi.

[Tom Elliott]

So the select statement from earlier, try:

SELECT hmHostID from hostMAC where hmMAC IN ('28:d2:44:34:3e:df','00:c2:c6:05:88:bd','00:c2:c6:05:88:c1');

[alexf2132]

@Tom-Elliott Still getting the same MAC error.

[Tom Elliott]

did you run the statement yet? I need to see the output.

[alexf2132]

@Tom-Elliott Here’s the output.

[Tom Elliott]

Are both of those hosts hosts you need?

You can find the name if you run:

select hostID,hostName from hosts where hostID IN (7,102);

[Wayne Workman]

If I got a nickel every time someone said “It worked on the old version”…

[alexf2132]

@Tom-Elliott

[alexf2132]

@Wayne-Workman Oh I’ve heard that too many times with all the stuff I support daily, lol. But even I mention that phrase from time to time.

[Quazz]

@alexf2132 Does that hostname seem familiar?

[alexf2132]

@Quazz Looks like the ethernet MAC of the laptop we’ve been troubleshooting… spooky.

[alexf2132]

@Tom-Elliott All of a sudden my laptop had a big toast window in the bottom right corner of the screen, said it needed to make changes, restarted the computer, and now its connected to my domain. I’m going to wipe the computer, reinstall .NET/drivers/fog client, sysprep it, upload/download the image, and see how it goes. I’ll give an update when that’s all done.

@Wayne-Workman @Tom-Elliott Thank you both for the help so far. I appreciate it.