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Can't Upload Image - "Cluster accounting failed... extra cluster in $Bitmap"

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  • R
    RobTitian16
    last edited by Jun 7, 2016, 11:52 AM

    Hi all,

    I currently have a computer with an image I want to upload, but I can’t get it to upload to the FOG server. It seems to fail on the hard drive check and says: “Cluster accounting failed… extra cluster in $Bitmap”
    I’ve run chkdsk /f multiple times and restarted multiple times as it has suggested to no avail. I have at least 15GB free on the C drive and have successfully uploaded images in the past. I do currently have the trunk version of FOG installed on my Ubuntu 14.04 server and the image I’m trying to upload is a Windows 8.1 image.

    Any help with this would be greatly appreciated!

    1 Reply Last reply Reply Quote 0
    • Q
      Quazz Moderator
      last edited by Jun 7, 2016, 12:54 PM

      If it has a physical hard drive, try chkdsk /r (this will take a long time) or perhaps before that point you might want to check the hard drive health with something like crystaldisk. If chkdsk /f does not resolve that error and it returns consistently, it points to hardware defect imo.

      R 1 Reply Last reply Jun 7, 2016, 1:46 PM Reply Quote 0
      • G
        george1421 Moderator
        last edited by Jun 7, 2016, 1:39 PM

        You noted that you have a trunk build of FOG, what version number are you on (note the numbers from the cloud on the management web gui).

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

        R 1 Reply Last reply Jun 7, 2016, 2:28 PM Reply Quote 0
        • R
          RobTitian16 @Quazz
          last edited by Jun 7, 2016, 1:46 PM

          @Quazz Thanks for replying. It does have a physical disk and I’ve tried chkdsk /r but it seemed to run through it within minutes… it was the same with chkdsk /f.
          I’ve just had a look with CrystalDiskInfo as well, and that’s come back saying it’s fine.
          Would a defrag help it at all?

          Q 1 Reply Last reply Jun 7, 2016, 1:48 PM Reply Quote 0
          • Q
            Quazz Moderator @RobTitian16
            last edited by Quazz Jun 7, 2016, 7:49 AM Jun 7, 2016, 1:48 PM

            @RobTitian16 Are you sure you’re running CHKDSK on the correct partition? CHKDSK /R should last quite a while on the main windows drive even if it’s minimal (25GB). What’s the partition layout like? (perhaps a screenshot of Disk Management would be useful)

            R 1 Reply Last reply Jun 7, 2016, 1:57 PM Reply Quote 0
            • R
              RobTitian16 @Quazz
              last edited by Jun 7, 2016, 1:57 PM

              @Quazz 0_1465307819293_Capture.PNG

              Yep, I’m definitely running it on the C drive which is where Windows is installed!

              Q 1 Reply Last reply Jun 7, 2016, 2:12 PM Reply Quote 0
              • Q
                Quazz Moderator @RobTitian16
                last edited by Quazz Jun 7, 2016, 8:13 AM Jun 7, 2016, 2:12 PM

                @RobTitian16 Does Crystaldisk report any warnings?

                Can you try to disable Fast Startup in Windows and try again?

                R 2 Replies Last reply Jun 7, 2016, 2:16 PM Reply Quote 0
                • R
                  RobTitian16 @Quazz
                  last edited by Jun 7, 2016, 2:16 PM

                  @Quazz Nope - no warnings at all - it says it’s fine.
                  I haven’t disabled fast startup yet… I’ve just restarted and it’s now on “scanning and repairing drive (C:): 10% complete”, and it’s been like this for 15 minutes now. Hopefully this is chkdsk working and not hanging on me…

                  1 Reply Last reply Reply Quote 0
                  • R
                    RobTitian16 @george1421
                    last edited by Jun 7, 2016, 2:28 PM

                    @george1421 7971 🙂

                    G 1 Reply Last reply Jun 7, 2016, 2:49 PM Reply Quote 0
                    • G
                      george1421 Moderator @RobTitian16
                      last edited by Jun 7, 2016, 2:49 PM

                      @RobTitian16 I’d suggest upgrading to the latest trunk build and then trying again, but right now there is a bug in 7985 that is causing an issue. Not sure if the upgrade is the answer but its best when the devs get involved to have the latest release. But for now, please hold off upgrading until the latest issue is resolved.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                      1 Reply Last reply Reply Quote 0
                      • R
                        RobTitian16 @Quazz
                        last edited by Jun 8, 2016, 10:36 AM

                        @Quazz I had to change the hard drive as it wasn’t playing ball, but upon doing so even that one messed me around and failed to mount the partition. It updated the database and then removed the job from the list of active tasks. I removed the host from Fog and re-registered it, thus fixing the issue. I was able to upload the image successfully after that 🙂

                        Thanks for the help and suggestions!

                        1 Reply Last reply Reply Quote 1
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