Updating database ... freezed screen after upload task

[hernani]

As requested by the administrator, here is a new topic with my specific problem.

On SVN 7695, there was no problem. It was possible to upload a new image on the server.

After migrating (today is SVN 7863), but even after the first update after 7695, uploading is impossible.

“Updating database… failed
Reattempting to update database”
–> The client reboot and the task begins again (because still active on the server).

Linux version on the server: 14.04 LTS
Seems the Mysql database is OK: i can connect through command line, and navigate through it.

thanks for your help.

[Tom Elliott]

Anything in apache error logs?

[hernani]

This post is deleted!

[hernani]

@Tom-Elliott
I see that:
HP Strict Standards: Only variables should be passed by reference in /var/www/html/fog/lib/pages/schemaupdaterpage.class.php on line 48, referer: http://SERVERIP/fog/management/?node=schema
[Thu May 26 14:47:25.380926 2016] [:error] [pid 44662] [client 194.254.109.161:56690] PHP Warning: array_walk() expects parameter 1 to be array, boolean given in /var/www/html/fog/lib/fog/fogpage.class.php on line 845
[Thu May 26 14:47:25.383390 2016] [:error] [pid 44662] [client 194.254.109.161:56690] PHP Fatal error: Call to a member function lastInsertId() on null in /var/www/html/fog/lib/db/pdodb.class.php on line 124
[Thu May 26 15:52:31.035728 2016] [:error] [pid 6920] [client 194.254.109.161:52695] PHP Warning: PDOStatement::execute(): MySQL server has gone away in /var/www/html/fog/lib/db/pdodb.class.php on line 169
[Thu May 26 15:52:31.035776 2016] [:error] [pid 6920] [client 194.254.109.161:52695] PHP Warning: PDOStatement::execute(): Error reading result set’s header in /var/www/html/fog/lib/db/pdodb.class.php on line 169
[Thu May 26 15:52:31.067489 2016] [:error] [pid 6920] [client 194.254.109.161:52695] PHP Warning: array_combine(): Both parameters should have an equal number of elements in /var/www/html/fog/lib/fog/fogbase.class.php on line 262
[Thu May 26 15:52:31.067515 2016] [:error] [pid 6920] [client 194.254.109.161:52695] PHP Warning: array_walk() expects parameter 1 to be array, boolean given in /var/www/html/fog/lib/fog/fogpage.class.php on line 845
[Thu May 26 15:52:31.186624 2016] [:error] [pid 3663] [client 194.254.109.161:2542] PHP Warning: PDOStatement::execute(): MySQL server has gone away in /var/www/html/fog/lib/db/pdodb.class.php on line 169
[Thu May 26 15:52:31.186653 2016] [:error] [pid 3663] [client 194.254.109.161:2542] PHP Warning: PDOStatement::execute(): Error reading result set’s header in /var/www/html/fog/lib/db/pdodb.class.php on line 169

[Tom Elliott]

Can you please update?

Also, mind checking your disk space on the system?

[hernani]

I’m doing the update now.
For system space, everything is good
Ubuntu drive: 300Gb (280 Gb Free)
storage: 4Tb (-10% used)

[hernani]

@Tom-Elliott
Same thing after the update to 7907.

[Tom Elliott]

@hernani how did you update? We are beyond 7907 even.

[hernani]

@Tom-Elliott
Last friday the most recent update was 7907.
today i didn’t update but until now, i follow the “svn up” method on the wiki + relaunching the install
I’ll do it tomorrow morning (France).
Was it a problem with mySql ?
thx

[Tom Elliott]

@hernani I don’t know what the problem is/was all I can think it was from the node losing contact. The requests had a ridiculous timeout value which might cause the issue you were seeing. I’ve lowered the timeout to a slightly lower value, though it is still pretty long. It should, hopefully, give a better experience I hope.

[hernani]

@Tom-Elliott I’ve just updated to 7935. Same bug at the end of an upload task.
My question is: what is this operation of “updating database”? Which user is used to to this operation?
thx

[Tom Elliott]

@hernani The database user is used.

[hernani]

@Tom-Elliott the ‘root’ created during the install of MySql or ‘fog’?

[Tom Elliott]

@hernani Root is typically used.

[hernani]

@Tom-Elliott ok so it’s correct because i can explore the mysql database with a terminal using root and the password is ok in ./fogsettings.

[Tom Elliott]

@hernani I’m thinking this is more a “FTP Login” issue as opposed to a database issue. The Database will only be updated after the FTP Upload happens.

[hernani]

@Tom-Elliott i noticed that the image is upload in /tmp/MacAdress but is not moved to the final destination, so you’re probably right when you say it’s FTP issue.
For doing FTP, same question: which account is used ‘fog’, ‘fogstorage’ (because we’ve got one node for our images)?

This error is here now:
[Wed Jun 01 11:27:04.814918 2016] [:error] [pid 50751] [client 172.16.40.27:61269] PHP Warning: in_array() expects parameter 2 to be array, null given in /var/www/html/fog/lib/client/fogclient.class.php on line 19
[Wed Jun 01 11:27:04.819914 2016] [:error] [pid 50751] [client 172.16.40.27:61269] PHP Warning: in_array() expects parameter 2 to be array, null given in /var/www/html/fog/lib/client/fogclient.class.php on line 19

[Tom Elliott]

@hernani I’ve fixed the in_array error.

That said, we have a wiki article about Troubleshooting FTP. I think it’s actually called: Troubleshoot FTP.

https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

The user is the linux user named fog and can be found in Storage Management->List All Nodes->Your relevant Node->Management Username and Management Password.

[hernani]

@Tom-Elliott
Yes, i was reading this article in fact and isa comparing all this. The password is the same everywhere BUT in the config file of fog, i replaced the old password when i moved from 1.2 to SVN and at the end of password i put " instead of ’ for the password value… maybe it’s my fault…

[Tom Elliott]

@hernani Change the .fogsettings file password thing to match what everything else has it stored as. Then rerun the installer. THe installer, now, reset’s the FOG User’s password every time the installer is run and it uses the value in the .fogsettings file to make sure it is maintained what the installer expects.