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    Updating database ... freezed screen after upload task

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    • H
      hernani
      last edited by

      As requested by the administrator, here is a new topic with my specific problem.

      On SVN 7695, there was no problem. It was possible to upload a new image on the server.

      After migrating (today is SVN 7863), but even after the first update after 7695, uploading is impossible.

      “Updating database… failed
      Reattempting to update database”
      –> The client reboot and the task begins again (because still active on the server).

      Linux version on the server: 14.04 LTS
      Seems the Mysql database is OK: i can connect through command line, and navigate through it.

      thanks for your help.

      1 Reply Last reply Reply Quote 0
      • Tom ElliottT
        Tom Elliott
        last edited by

        Anything in apache error logs?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        H 1 Reply Last reply Reply Quote 0
        • H
          hernani
          last edited by

          This post is deleted!
          1 Reply Last reply Reply Quote 0
          • H
            hernani @Tom Elliott
            last edited by

            @Tom-Elliott
            I see that:
            HP Strict Standards: Only variables should be passed by reference in /var/www/html/fog/lib/pages/schemaupdaterpage.class.php on line 48, referer: http://SERVERIP/fog/management/?node=schema
            [Thu May 26 14:47:25.380926 2016] [:error] [pid 44662] [client 194.254.109.161:56690] PHP Warning: array_walk() expects parameter 1 to be array, boolean given in /var/www/html/fog/lib/fog/fogpage.class.php on line 845
            [Thu May 26 14:47:25.383390 2016] [:error] [pid 44662] [client 194.254.109.161:56690] PHP Fatal error: Call to a member function lastInsertId() on null in /var/www/html/fog/lib/db/pdodb.class.php on line 124
            [Thu May 26 15:52:31.035728 2016] [:error] [pid 6920] [client 194.254.109.161:52695] PHP Warning: PDOStatement::execute(): MySQL server has gone away in /var/www/html/fog/lib/db/pdodb.class.php on line 169
            [Thu May 26 15:52:31.035776 2016] [:error] [pid 6920] [client 194.254.109.161:52695] PHP Warning: PDOStatement::execute(): Error reading result set’s header in /var/www/html/fog/lib/db/pdodb.class.php on line 169
            [Thu May 26 15:52:31.067489 2016] [:error] [pid 6920] [client 194.254.109.161:52695] PHP Warning: array_combine(): Both parameters should have an equal number of elements in /var/www/html/fog/lib/fog/fogbase.class.php on line 262
            [Thu May 26 15:52:31.067515 2016] [:error] [pid 6920] [client 194.254.109.161:52695] PHP Warning: array_walk() expects parameter 1 to be array, boolean given in /var/www/html/fog/lib/fog/fogpage.class.php on line 845
            [Thu May 26 15:52:31.186624 2016] [:error] [pid 3663] [client 194.254.109.161:2542] PHP Warning: PDOStatement::execute(): MySQL server has gone away in /var/www/html/fog/lib/db/pdodb.class.php on line 169
            [Thu May 26 15:52:31.186653 2016] [:error] [pid 3663] [client 194.254.109.161:2542] PHP Warning: PDOStatement::execute(): Error reading result set’s header in /var/www/html/fog/lib/db/pdodb.class.php on line 169

            1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott
              last edited by

              Can you please update?

              Also, mind checking your disk space on the system?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              H 1 Reply Last reply Reply Quote 0
              • H
                hernani
                last edited by

                I’m doing the update now.
                For system space, everything is good
                Ubuntu drive: 300Gb (280 Gb Free)
                storage: 4Tb (-10% used)

                😉

                1 Reply Last reply Reply Quote 0
                • H
                  hernani @Tom Elliott
                  last edited by

                  @Tom-Elliott
                  Same thing after the update to 7907.

                  Tom ElliottT 1 Reply Last reply Reply Quote 0
                  • Tom ElliottT
                    Tom Elliott @hernani
                    last edited by

                    @hernani how did you update? We are beyond 7907 even.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    H 1 Reply Last reply Reply Quote 0
                    • H
                      hernani @Tom Elliott
                      last edited by hernani

                      @Tom-Elliott
                      Last friday the most recent update was 7907.
                      today i didn’t update but until now, i follow the “svn up” method on the wiki + relaunching the install
                      I’ll do it tomorrow morning (France).
                      Was it a problem with mySql ?
                      thx

                      Tom ElliottT 1 Reply Last reply Reply Quote 0
                      • Tom ElliottT
                        Tom Elliott @hernani
                        last edited by

                        @hernani I don’t know what the problem is/was all I can think it was from the node losing contact. The requests had a ridiculous timeout value which might cause the issue you were seeing. I’ve lowered the timeout to a slightly lower value, though it is still pretty long. It should, hopefully, give a better experience I hope.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        H 1 Reply Last reply Reply Quote 0
                        • H
                          hernani @Tom Elliott
                          last edited by Tom Elliott

                          @Tom-Elliott I’ve just updated to 7935. Same bug at the end of an upload task.
                          My question is: what is this operation of “updating database”? Which user is used to to this operation?
                          thx

                          Tom ElliottT 1 Reply Last reply Reply Quote 0
                          • Tom ElliottT
                            Tom Elliott @hernani
                            last edited by

                            @hernani The database user is used.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            H 1 Reply Last reply Reply Quote 0
                            • H
                              hernani @Tom Elliott
                              last edited by

                              @Tom-Elliott the ‘root’ created during the install of MySql or ‘fog’?

                              Tom ElliottT 1 Reply Last reply Reply Quote 0
                              • Tom ElliottT
                                Tom Elliott @hernani
                                last edited by

                                @hernani Root is typically used.

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                H 1 Reply Last reply Reply Quote 0
                                • H
                                  hernani @Tom Elliott
                                  last edited by

                                  @Tom-Elliott ok so it’s correct because i can explore the mysql database with a terminal using root and the password is ok in ./fogsettings.

                                  Tom ElliottT 1 Reply Last reply Reply Quote 0
                                  • Tom ElliottT
                                    Tom Elliott @hernani
                                    last edited by

                                    @hernani I’m thinking this is more a “FTP Login” issue as opposed to a database issue. The Database will only be updated after the FTP Upload happens.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    H 1 Reply Last reply Reply Quote 0
                                    • H
                                      hernani @Tom Elliott
                                      last edited by

                                      @Tom-Elliott i noticed that the image is upload in /tmp/MacAdress but is not moved to the final destination, so you’re probably right when you say it’s FTP issue.
                                      For doing FTP, same question: which account is used ‘fog’, ‘fogstorage’ (because we’ve got one node for our images)?

                                      This error is here now:
                                      [Wed Jun 01 11:27:04.814918 2016] [:error] [pid 50751] [client 172.16.40.27:61269] PHP Warning: in_array() expects parameter 2 to be array, null given in /var/www/html/fog/lib/client/fogclient.class.php on line 19
                                      [Wed Jun 01 11:27:04.819914 2016] [:error] [pid 50751] [client 172.16.40.27:61269] PHP Warning: in_array() expects parameter 2 to be array, null given in /var/www/html/fog/lib/client/fogclient.class.php on line 19

                                      Tom ElliottT 1 Reply Last reply Reply Quote 0
                                      • Tom ElliottT
                                        Tom Elliott @hernani
                                        last edited by

                                        @hernani I’ve fixed the in_array error.

                                        That said, we have a wiki article about Troubleshooting FTP. I think it’s actually called: Troubleshoot FTP.

                                        https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

                                        The user is the linux user named fog and can be found in Storage Management->List All Nodes->Your relevant Node->Management Username and Management Password.

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        H 1 Reply Last reply Reply Quote 0
                                        • H
                                          hernani @Tom Elliott
                                          last edited by

                                          @Tom-Elliott
                                          Yes, i was reading this article in fact and isa comparing all this. The password is the same everywhere BUT in the config file of fog, i replaced the old password when i moved from 1.2 to SVN and at the end of password i put " instead of ’ for the password value… maybe it’s my fault… 😞

                                          Tom ElliottT 1 Reply Last reply Reply Quote 0
                                          • Tom ElliottT
                                            Tom Elliott @hernani
                                            last edited by

                                            @hernani Change the .fogsettings file password thing to match what everything else has it stored as. Then rerun the installer. THe installer, now, reset’s the FOG User’s password every time the installer is run and it uses the value in the .fogsettings file to make sure it is maintained what the installer expects.

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                            H 1 Reply Last reply Reply Quote 0
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