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Fog Adding Multiple Instances of a Printer?

Scheduled Pinned Locked Moved Solved
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  • B
    BStalker
    last edited by May 20, 2016, 2:58 AM

    Just to add a little more info. I have now tested this on a fresh install of windows as well with the same results.

    1 Reply Last reply Reply Quote 0
    • T
      Tom Elliott
      last edited by May 20, 2016, 9:41 AM

      It handles them, currently, by adding/removing them as expected. If you manually remove the printer, it may have issues re-installing them. To see the changes take effect, you need to reboot the system. As for constant removing/re-adding/multiples I’ve not seen this. Was the FOG client installed using an Administrator account?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      1 Reply Last reply Reply Quote 0
      • B
        BStalker
        last edited by May 20, 2016, 6:12 PM

        Yes it was added with an admin account. When I say I removed the printer, it was via Fog, not manually. Let me know if there is any more info I can provide.

        1 Reply Last reply Reply Quote 0
        • B
          BStalker
          last edited by May 20, 2016, 7:05 PM

          Here is a screenshot of the printers added, as well as the FOG log file.

          0_1463771087366_Printers.png

          ------------------------------------------------------------------------------
          --------------------------------PrinterManager--------------------------------
          ------------------------------------------------------------------------------
           5/20/2016 11:36 AM Client-Info Client Version: 0.10.6
           5/20/2016 11:36 AM Client-Info Client OS:      Windows
           5/20/2016 11:36 AM Client-Info Server Version: 7723
           5/20/2016 11:36 AM Middleware::Response Success
           5/20/2016 11:36 AM PrinterManager Adding printers
           5/20/2016 11:36 AM PrinterManager ERROR: Could not detect if printer exists
           5/20/2016 11:36 AM PrinterManager ERROR: 
           5/20/2016 11:36 AM Printer Attempting to add printer:
           5/20/2016 11:36 AM Printer --> Name = IT Office Color Printer
           5/20/2016 11:36 AM Printer --> IP = 10.1.21.224
           5/20/2016 11:36 AM Printer --> Port = IP_10.1.21.224
           5/20/2016 11:36 AM Printer --> File = \\gmc-fs-01\bentesting$\Y12E_C1-hostm-1150/32_64/broch12a.inf
           5/20/2016 11:36 AM Printer --> Config = \\gmc-fs-01\bentesting$\Printer_Config_Files\IT_Printer.dat
           5/20/2016 11:36 AM Printer --> Model = Brother HL-3170CDW series
           5/20/2016 11:36 AM PrinterManager ERROR: Could not detect if printer exists
           5/20/2016 11:36 AM PrinterManager ERROR: 
           5/20/2016 11:36 AM Printer Attempting to add printer:
           5/20/2016 11:36 AM Printer --> Name = Mount Achievement
           5/20/2016 11:36 AM Printer --> IP = 10.1.21.220
           5/20/2016 11:36 AM Printer --> Port = IP_10.1.21.220
           5/20/2016 11:36 AM Printer --> File = \\gmc-fs-01\bentesting$\Kx630909_UPD_en\64bit\XP and newer\OEMSETUP.INF
           5/20/2016 11:36 AM Printer --> Config = \\gmc-fs-01\bentesting$\Printer_Config_Files\Achievement.dat
           5/20/2016 11:36 AM Printer --> Model = Kyocera KM-5050 KX
           5/20/2016 11:36 AM PrinterManager ERROR: Could not detect if printer exists
           5/20/2016 11:36 AM PrinterManager ERROR: 
           5/20/2016 11:36 AM Printer Attempting to add printer:
           5/20/2016 11:36 AM Printer --> Name = Mount Triumph
           5/20/2016 11:36 AM Printer --> IP = 10.1.21.221
           5/20/2016 11:36 AM Printer --> Port = IP_10.1.1.221
           5/20/2016 11:36 AM Printer --> File = \\gmc-fs-01\bentesting$\Kx630909_UPD_en\64bit\XP and newer\OEMSETUP.INF
           5/20/2016 11:36 AM Printer --> Config = \\gmc-fs-01\bentesting$\Printer_Config_Files\Triumph.dat
           5/20/2016 11:36 AM Printer --> Model = Kyocera Mita KM-5035 KX
          ------------------------------------------------------------------------------```
          1 Reply Last reply Reply Quote 0
          • J
            Joe Schmitt Senior Developer
            last edited by Joe Schmitt May 20, 2016, 2:23 PM May 20, 2016, 8:21 PM

            @Bstalker this means something is wrong with WMI. Open powershell as admin on the computer with the issue and run this command:
            Get-WmiObject -Query "select * from Win32_Printer" and post the output here.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            B 1 Reply Last reply May 20, 2016, 9:35 PM Reply Quote 0
            • B
              BStalker @Joe Schmitt
              last edited by May 20, 2016, 9:35 PM

              @Jbob said in Fog Adding Multiple Instances of a Printer?:

              @Bstalker this means something is wrong with WMI. Open powershell as admin on the computer with the issue and run this command:
              Get-WmiObject -Query "select * from Win32_Printer" and post the output here.

              InPS C:\Users\Administrator> Get-WmiObject -Query "select * from Win32_Printer"
              
              
              Location      :
              Name          : IT Office Color Printer (Copy 25)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 21)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 24)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 24)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 20)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 23)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 23)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 19)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 22)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 22)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 18)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 21)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 21)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 17)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 20)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 20)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 16)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 19)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 19)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 15)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 18)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 18)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 14)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 17)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 17)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 13)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 16)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 16)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 12)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 15)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 15)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 11)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 14)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 14)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 10)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 13)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 13)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 9)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 12)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 12)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 8)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 11)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 11)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 7)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 10)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 10)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 9)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 9)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 8)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 8)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 7)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 7)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 6)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 6)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 6)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 5)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 5)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 5)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 4)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 4)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 4)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 3)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 3)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 3)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 2)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 2)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 2)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Triumph (Copy 1)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : Mount Achievement (Copy 1)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Location      :
              Name          : IT Office Color Printer (Copy 1)
              PrinterState  : 0
              PrinterStatus : 3
              ShareName     :
              SystemName    : Windows10Test
              
              Get-WmiObject :
              At line:1 char:1
              + Get-WmiObject -Query "select * from Win32_Printer"
              + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                  + CategoryInfo          : InvalidOperation: (:) [Get-WmiObject], COMException
                  + FullyQualifiedErrorId : GetWMICOMException,Microsoft.PowerShell.Commands.GetWmiObjectCommand`
              1 Reply Last reply Reply Quote 0
              • B
                BStalker
                last edited by May 23, 2016, 7:55 PM

                @Jbob any thoughts on this based on the output of that powershell? Its not a huge issue on this as it is just a machine I’m using to test this with. I can wipe it and start over, however, I would like to know if there is a solution in the event this happens with a deployed machine. Thanks!

                1 Reply Last reply Reply Quote 0
                • J
                  Joe Schmitt Senior Developer
                  last edited by Joe Schmitt May 23, 2016, 4:00 PM May 23, 2016, 10:00 PM

                  @BStalker if you wouldn’t mind, can you download and run “PrinterManagerHelper.exe” from https://github.com/FOGProject/fog-client/releases/tag/0.10.6 on this problem machine? I need to know if it runs and shows all of your printers, or if it throws an error.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  1 Reply Last reply Reply Quote 0
                  • B
                    BStalker
                    last edited by BStalker May 23, 2016, 5:27 PM May 23, 2016, 11:26 PM

                    @Jbob I have some other tasks I have to attend to first, but I should be done with those within the hour and can run the printhelper after. I will let you know the results.

                    B 1 Reply Last reply May 24, 2016, 12:14 AM Reply Quote 0
                    • B
                      BStalker @BStalker
                      last edited by May 24, 2016, 12:14 AM

                      @Jbob

                      Print Helper Tool ran without errors.

                      0_1464048848293_Print Manager.png

                      1 Reply Last reply Reply Quote 0
                      • B
                        BStalker
                        last edited by May 24, 2016, 11:52 PM

                        Updated Fog Server today to 7829 and the issue is no longer occurring.

                        1 Reply Last reply Reply Quote 0
                        • J
                          Joe Schmitt Senior Developer
                          last edited by May 25, 2016, 1:27 AM

                          I have no idea why it’s fixed, or even why it was broken. @Tom-Elliott did you change anything?

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          T 1 Reply Last reply May 25, 2016, 1:28 AM Reply Quote 0
                          • T
                            Tom Elliott @Joe Schmitt
                            last edited by May 25, 2016, 1:28 AM

                            @Jbob I can only guess from when the mode was sending null.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            1 Reply Last reply Reply Quote 0
                            • B
                              BStalker
                              last edited by BStalker May 24, 2016, 7:34 PM May 25, 2016, 1:32 AM

                              @Jbob @Tom-Elliott
                              As a note I made no changes to the Client PC.

                              T 1 Reply Last reply May 25, 2016, 1:35 AM Reply Quote 0
                              • T
                                Tom Elliott @BStalker
                                last edited by May 25, 2016, 1:35 AM

                                @BStalker you didn’t do anything wrong. Just informing what I think the issue was.

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                B 1 Reply Last reply May 25, 2016, 1:37 AM Reply Quote 0
                                • B
                                  BStalker @Tom Elliott
                                  last edited by May 25, 2016, 1:37 AM

                                  @Tom-Elliott Just trying to give as much information as possible in case it manages to pop up as in issue in the future for someone else. Thanks for all the help you guys provide!

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    Joe Schmitt Senior Developer
                                    last edited by Jun 1, 2016, 12:30 AM

                                    v0.11 of the client will prevent duplicates. And if it detects duplicates exist, it will clean them up.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    1 Reply Last reply Reply Quote 0
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