Service Configuration > Client Updater > Cannot remove module



  • Hi,

    i mistakenly uploaded a snapin to the client updater section and now i cannot remove it,
    when i try to click on the button delete nothing happens.

    How can i get rid of this entry what to edit in the system?

    Here comes a picture: alt text

    Again, i try to click on Delete (see the arrow) and nothing happens, no load in the browser.
    Please help.

    Regards X23



  • @Tom-Elliott Hi, good to know that this was a bug. in between time i just removed the entry in database and it was gone. (Before i deleted the file in filesystem.


  • Senior Developer

    @x23piracy Should be fixed in latest.



  • @Wayne-Workman yes but what to delete exactly? sorry i don’t know.

    Regards X23


  • Moderator

    @x23piracy You can probably just manually delete it from the database.



  • @Tom-Elliott when i click on delete nothing (really nothing) happens, no blank page. It’s like i’ve never clicked on delete.
    the exe i uploaded as client update is a snapin (teamviewer) it was a mistake and now i just want to get rid of it like it was never there.

    Howto do that?

    Regards X23


  • Senior Developer

    @x23piracy I understood the original question as you had been working with snapins, not client updater. You state at the end of the post that “no load in the browser”. Does this mean when you click the delete button it gives you a blank page? If it does, please delete and wait for the blank page. When it occurs, can you get a copy of your apache error logs here so I can look at it?

    I don’t know if it’s a bug or if the file is simply too large in the DB and won’t easily be removed.



  • @Tom-Elliott what for a snapin? i uploaded some wrong file in the client updater section like the screenshot is showing and i want to remove this but the delete icon is not working, when i click on it nothing happens.

    Then i thougth ok i delete the file on filesystem and i am good but the entry is still there and can’t removed until i do it over the db but i don’t know exactly what to remove and may i found a bug? why is the delete button not working?

    Sorry but maybe i don’t understand your instructions correctly.

    Regards X23


  • Senior Developer

    Does anything happen when you select the snapin and press delete? Meaning does it show a blank page, or show the base page, but selecting list all still shows the definition?



  • Hi,

    can please someone help to get rid of my mistakenly upload client update? It was a snapin binary but i cannot click on the delete button, nothing happens. is it possible to remove it in the db manually? i could successfully delete the binary on the filesystem but webif still showing me the entry.

    Help please.

    Regards X23


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