Snapin client Failed to find snapin file

  • Hello,
    fog svn 6971
    I have problems with deploying snapins.

     2016-03-29 08:47 Client-Info Version: 0.9.12
     2016-03-29 08:47 SnapinClient Running...
     2016-03-29 08:47 Middleware::Communication URL: http://fog-server/fog/service/servicemodule-active.php?moduleid=snapinclient&mac=08:00:27:86:B7:05||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService=1
     2016-03-29 08:47 Middleware::Communication Response: Success
     2016-03-29 08:47 Middleware::Communication URL: http://fog-server/fog/service/snapins.checkin.php?mac=08:00:27:86:B7:05||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService=1
     2016-03-29 08:47 Middleware::Communication Unknown Response: Failed to find snapin file

    My fog ftp pass is correct (and there is no “/” character in pass), I can log in to ftp server but problem is that fog user logs to /home/fog instead /opt/fog/snapins
    My question how to force fog user to log to directory where are stored snapins?
    Any help appreciated.

  • @Sebastian-Roth thanks for suggestion, there was a problem with snapin configuration. In field “Snapin File (exists)” was "Please select an option"
    Thanks once again

  • @Tom-Elliott Tom I’ve checked on different snapin, and this one was installed without issues.

  • Developer

    @robza And maybe show us a screenshot of the snapin configuration that fails (if it’s just one particular!).

  • Senior Developer

    @robza Is it only a problem on specific files? Or all your snapins are having the same issue?

  • @Sebastian-Roth I can get to /opt/fog/snapins and listing, below screen:

  • Developer

    @robza Please try ftp via command line client again and get a directory listing:

    230 Login successful.
    Remote system type is UNIX.
    Using binary mode to transfer files.
    ftp> cd /opt/fog/snapins
    250 Directory successfully changed.
    ftp> ls
    200 PORT command successful. Consider using PASV.
    150 Here comes the directory listing.
    -rwxrwxr-x    1 1001     33            431 Mar 22 11:03 lbe.bat
    drwxrwxr-x    3 1001     33           4096 Feb 25 13:00 ssl
    226 Directory send OK.

  • Hi,
    in storage management path is set to /opt/fog/snapins

  • Moderator

    Hi, there should be a field at your Storage Node that asks you to specify the snapin folder location.

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