Certain Dell models are not enjoying my Universal image
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@Quazz said:
@mlnancejr8808 You can extract the files from the exe’s with the /a command switch if I’m not mistaken.
Yes it does, I use 7zip since its part of our base image, its much faster than the expand, and if necessary you can dive in and extract a specific file. I’m a bit lazy that way.
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@mlnancejr8808 said:
@george1421 Does HP have somewhere to get the CAB files as well? We unfortunately are bit of a mixed environment. I have HP 6200s and 6300s that the image DOES work on but we have some older machines, I havent tested yet that I wanna be prepared for.
I don’t have to support HP so I can’t say. A quick google search found this:
x64 http://ftp.hp.com/pub/caps-softpaq/cmit/HP_Driverpack_Matrix_x64.html
x86 http://ftp.hp.com/pub/caps-softpaq/cmit/HP_Driverpack_Matrix_x86.htmlI can tell you that if HP has .exe installers for the drivers you will need to expand them so windows can see the inf files. The windows sysprep driver installer does not expand .exe files.
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@george1421 I just dug through one of the driver packs from HP and they look inline with what Dell is providing.
One last bit of information. If you place the files in c:\drivers the windows installer will search all sub folders in that directory structure until it finds a driver that matches the vendor and device code. So you can setup a pretty complex directory structure under that c:\drivers root folder.
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@george1421 So I cleaned up my drivers folder and created the C:\Drivers directory. Added the registry piece as well. I used the CAB files needed and I am still getting the “Windows Setup could not configure Windows to run in this computer’s hardware.”
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@mlnancejr8808 I’ve only run into this error (could not configure) when certain software is an issue. The driver store might cause problems, but most of the rest of the time it’s some software. In my case it was installed antivirus software we had just updated. Reverting the update fixed the configure issue for us.
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@Tom-Elliott I did just check installed programs and somehow drivers for the synaptics touchpad and another touchpad driver installed directly. I am going to remove those and then sysprep and upload again then try it.
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@mlnancejr8808 Don’t forget about my original post. The only time I see this error is when a driver fails to install.
https://forums.fogproject.org/topic/6876/certain-dell-models-are-not-enjoying-my-universal-image/11
If you have the computer reboot your install will be broken. But if you open the command window and start up regedit and change that registry flag, then reboot the computer the installation should complete and give you a desktop. Once you are at the desktop then you can start looking through the install log files to see what went wrong. Its been so long ago now when I caused that error I can’t tell you root cause.
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@george1421 So I’m not sure what fixed it but I cleaned up the Drivers, combed through my unattend.xml to make sure it was correct and removed a couple of erroneous drivers that were installed, sysprepped and uploaded the image and imaged a 755 this morning without issue!
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@mlnancejr8808 Great job!! Now you have a solid foundation to move forward with.
Marking as solved
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Ok, since I got the 755 working, moved to the next trouble model which is a 380. It failed on startup, I went SHIFT+F10, mmc to view event viewer. Under System I am receiving a TON of Service startup error.
A couple are:
The event logging service encounterd an error (res=112) while initializing logging resources for channel Microsoft-Windows-WPD-MTPClassDriver/Operational
The event logging service encounterd an error (res=112) while initializing logging resources for channel Microsoft-Windows-WPD-CompositeClassDriver/Operational
The event logging service encounterd an error (res=112) while initializing logging resources for channel Microsoft-Windows-WPD-ClassInstaller/Operational
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Here is where that error is being spun from: https://technet.microsoft.com/en-us/library/dd315662(v=ws.10).aspx
Possible answer: http://www.experts-exchange.com/questions/26501136/Windows-server-2008-hd-space-issue.html
It sounds like either an issue with the target hard drive, the captured image, the size of the captured image is larger than the target hard drive, or something else is jazzed up with your deployment.
I do have to say that your issues (in this realm) are not FOG related, so you may have better luck with deployment issues on the Spiceworks Community forums. I strongly recommend you check that community out just because of the number of members alone.
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@mlnancejr8808 How many times has this image been sysprepped?
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@Andy-Abplanalp probably too many. 5-10 at this point. I sysprep each time before I upload the image again.
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@george1421 I really don’t think it is the HDD space or anything with the HDD. The image size is only 45GB and I am throwing it onto at least an 80GB HDD. I’ll keep digging.
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The crazy part is that it is only affecting models Optiplex 740, 745, and 380 now. I have successfully used this image on Dell Optiplex 990, 360, GX520, 755, 760 and 780 as well as HP 6200, 6300, and 7800.
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@mlnancejr8808 On these devices, have you updated the bios to the latest (yes I know they are old) as well as set the bios back to factory default. These are of the vintage that back in the XP days there were issues with the hard disk mode ata/achi/legacy. The errors that I have found so far refer to disk issues.
In regards to Andy’s question. He’s probably asking about the number of rearms of your master image. But if you are building it from MDT source every time that shouldn’t be a problem.
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@george1421 I’ll have to check on the BIOS versions. I think they are up to date but I’ll double check. Should I reset them to factory default and then try?
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@mlnancejr8808 is sysprep adding any local accounts with your answer file? The reason I ask is…I’ve seen the exact symptoms you’ve described where a local account gets added during sysprep from the answer file but stops with that exact error because that account already exists from being added during previous syspreps. Make sure the ProfileList registry keys are cleaned up before subsequent/repeated sysprepping.
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@Andy-Abplanalp yes, it is adding the local admin account. Strange thing, i booted the image off of the domain, added to workgroup and then uploaded it again. Didn’t sysprep this time, reimaged a 745 and it worked without issue. I guess because it was no longer looking for that unattend.xml correct?
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@mlnancejr8808 when you say “adding the local admin account”, do you mean other than ‘Administrator’? If so, then yes, I’m guessing my last reply is on the right track.
