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No operating system error message after wiping HD and trying to image

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  • S
    sandy.rolandson
    last edited by Aug 3, 2015, 4:20 PM

    Hello, we are using FOG ver 1.2.0

    I’m wiping off the image on our 2go pc’s Model E12. The wipe is completed and then I go to deploy the image and I’m getting a black screen with the message “no operating system” … I’ve done several things to try and fix this …
    I formatted the HD and manually installed the OS (wind 7) then tried to deploy image again … no luck
    I’ve tried to deploy a different image … no luck
    I’ve gone though all the repair options on the Wind 7 install … no luck
    I’ve tried to re wipe the HD using all options of wipe and then redeploying … no luck

    Assuming my only options is to format HD and reload OS run all windows updates and try again?? Just wondering if anyone has had this problem before? We have 100 of these to do so hoping to find a fix!!

    Thank you in advance for your help!!

    1 Reply Last reply Reply Quote 0
    • W
      Wayne Workman
      last edited by Aug 3, 2015, 4:27 PM

      Is it on this particular host, or any host of this model?

      Is Win7 installed (on the image) with MBR or GPT?

      Has fog 1.2.0 ever worked with this model before?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
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      https://fogtesting.fogproject.us/
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      • S
        sandy.rolandson
        last edited by Aug 3, 2015, 4:33 PM

        @Wayne-Workman said:

        Is Win7 installed (on the image) with MBR or GPT?

        Any host of this model
        Yes FOG has worked on this model before …
        Checking on the MBR or GPT? …

        1 Reply Last reply Reply Quote 0
        • S
          sandy.rolandson
          last edited by Aug 3, 2015, 4:41 PM

          I went into Disk Management to see if MBR or BPT … we are assuming it is MBR? Hope that helps!

          W 1 Reply Last reply Aug 3, 2015, 4:43 PM Reply Quote 0
          • W
            Wayne Workman @sandy.rolandson
            last edited by Aug 3, 2015, 4:43 PM

            @sandy.rolandson Ok so what happens during the image process? Does it image all the partitions to the host correctly? Are there any errors during any point of the imaging process? have you checked your apache error logs?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

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            • S
              sandy.rolandson
              last edited by Aug 3, 2015, 4:53 PM

              @Wayne-Workman said:

              have you checked your apache error logs?

              Here is what I get … when trying to image device …

              It boots off the LAN fine
              Goes into FOG checks good
              Config …ok
              FOG boot … ok
              BzImag …Ok
              init.xz … ok
              Flashing cursor for awhile
              then runs all the Checks and boom goes back into the window boot and come back with Missing operating system

              We are checking into checking the apache erro logs! Thanks!

              W 1 Reply Last reply Aug 3, 2015, 7:25 PM Reply Quote 0
              • S
                sandy.rolandson
                last edited by Aug 3, 2015, 5:13 PM

                We have not had to do this before can you provide instructions on where/how to check the apache error logs?

                1 Reply Last reply Reply Quote 0
                • S
                  sandy.rolandson
                  last edited by Aug 3, 2015, 5:18 PM

                  Heading to lunch will check back with you when I get back!
                  Thank you for your help!! 🙂

                  1 Reply Last reply Reply Quote 0
                  • S
                    sandy.rolandson
                    last edited by Aug 3, 2015, 6:05 PM

                    Hello, I did do a search on how to get to these error files and no luck … 😞 I’ll keep plugging along …

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                    • S
                      sandy.rolandson
                      last edited by Aug 3, 2015, 6:56 PM

                      When trying to search the wiki and knowledge base for apache , I click on link and it just takes me back to the manual index page … if you can help please do!
                      Thank you!

                      1 Reply Last reply Reply Quote 0
                      • W
                        Wayne Workman @sandy.rolandson
                        last edited by Wayne Workman Aug 3, 2015, 1:26 PM Aug 3, 2015, 7:25 PM

                        @sandy.rolandson said:

                        “then runs all the Checks and boom”

                        Please elaborate on that part (what kind of boom? was it loud? lol). You can take a short video of the imaging process and upload to YouTube, and then paste the link here? If you can, a video from boot to the reboot would be best.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

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                        • S
                          sandy.rolandson
                          last edited by Aug 3, 2015, 7:28 PM

                          Ok I’ll try to do that now with my phone! 🙂 Stay tuned!

                          1 Reply Last reply Reply Quote 0
                          • S
                            sandy.rolandson
                            last edited by Aug 3, 2015, 7:56 PM

                            Ok here is the video!
                            Thank you so much for your help!!

                            https://youtu.be/O46lQkDDXdc

                            W 1 Reply Last reply Aug 3, 2015, 9:11 PM Reply Quote 0
                            • ?
                              A Former User
                              last edited by A Former User Aug 3, 2015, 8:57 PM Aug 3, 2015, 8:39 PM

                              I think I know what the issue is. Try shrinking the partition/volume on the computer that is used for creating the image before uploading. That way the partition that is restored is will be a few GBs less than what the computer you are trying to image to. I noticed when I was trying to image to identical computers the claimed to have the same hard drive space as the computer that the image was made on I had the same issue you had in the video. The computer doesn’t actually image FOG seems to just bail out and then the computer reboots.

                              Edit: An easier way to test this would be to throw in a hard drive that you for sure know is larger (not the same) than the hard that the image came from and then try imaging. Or even just use a different computer with a larger hard drive to test if the imaging process starts (even if the image isn’t built for that computer you can still do it just to test).

                              1 Reply Last reply Reply Quote 1
                              • Joseph HalesJ
                                Joseph Hales Testers
                                last edited by Aug 3, 2015, 8:47 PM

                                What OS is your fog server running on? You can also try the script in this thread https://forums.fogproject.org/topic/4581/let-s-make-scripts

                                RTFM

                                1 Reply Last reply Reply Quote 1
                                • W
                                  Wayne Workman @sandy.rolandson
                                  last edited by Aug 3, 2015, 9:11 PM

                                  @sandy.rolandson Is the image type “resizeable” ?

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                  Daily Clean Installation Results:
                                  https://fogtesting.fogproject.us/
                                  FOG Reporting:
                                  https://fog-external-reporting-results.fogproject.us/

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                                  • Tom ElliottT
                                    Tom Elliott
                                    last edited by Tom Elliott Aug 3, 2015, 4:22 PM Aug 3, 2015, 10:03 PM

                                    Have you made sure this image has an appropriate operating system assigned to it?

                                    Forget the above.

                                    Is the harddrive the original image came from larger than the hard drive the image is trying to go on to?

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    S 1 Reply Last reply Aug 4, 2015, 2:14 PM Reply Quote 1
                                    • E
                                      econcepts
                                      last edited by Aug 4, 2015, 2:21 AM

                                      Sounds like it could be a missing AHCI or SATA raid driver in the image. Try switching the drive to “IDE” mode in the bios.

                                      1 Reply Last reply Reply Quote 1
                                      • S
                                        sandy.rolandson
                                        last edited by Aug 4, 2015, 1:10 PM

                                        Thank you all for your responses … let me look at all this things and try the suggestions! I will for sure report back!
                                        I really appreciate your help!!
                                        Happy Tuesday! 🙂

                                        1 Reply Last reply Reply Quote 0
                                        • S
                                          sandy.rolandson @Tom Elliott
                                          last edited by Aug 4, 2015, 2:14 PM

                                          @Tom-Elliott
                                          Yes Tom the HD from the source is larger then the target device. I’m uploading a “re sizable” image now and will try that! Thank you!!
                                          Stay tuned!! 🙂

                                          1 Reply Last reply Reply Quote 1
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