Can't download uploaded image to client

[Tom Elliott]

Does the image exist? Physically on the server?

[Wayne Workman]

@MrKeishii You have an FTP problem, most likely credentials.

Check this out: https://wiki.fogproject.org/wiki/index.php/Troubleshoot_FTP

[MrKeishii]

Apparently it says it doesn’t physically appear on server according to this snapshot

What could be the problem? I can physically see the image when I listed them in the above snapshots.

thanks Tom!

[Wayne Workman]

@MrKeishii Again, you have an FTP problem. I promise.

[Tom Elliott]

The picture you displayed with your image files shows it exists in the /images/dev, but this is not where FOG Checks for the image existance. It searchs for the image in /images/(imagepathname)

[MrKeishii]

our /images/(imagepathname) is as follows

problem is I do not see the actual path in terminal

[Wayne Workman]

@MrKeishii Because you have an FTP problem.

[Tom Elliott]

You can, temporarily, correct this by:

sudo mv /images/28d24484bf43 /images/T440MASTER

[TheKoR]

@Wayne-Workman said:

Check this out: https://wiki.fogproject.org/wiki/index.php/Troubleshoot_FTP

[atarone]

I am having this same problem with one of my images as well. I have tried all of the troubleshooting steps listed in the Wiki without any change. Anyone have any ideas? The machine I am trying to image is a Windows XP Kiosk.

[adowns]

The image that you posted of the listed imaged size from Image Management shows 2 sizes. The first being the size of the computers HDD that you are taking the image from. The second is the size of the image in the location listed in the Image Management T440-Master Record that you put up. The problem may be an FTP Issue, here are some steps to troubleshoot that. If after taking an image, there is a folder in the /images/dev/ directory with an image file, it may be a security issue on the server for the fog user.

I have run into an issue where the user account that I used for fog was denied access to login to the server and that prevented it from moving the image once the ftp was complete. I have entries in the file: /security/access.conf:

+ : root,fog : ALL
- : ALL : ALL

Without that entry, the fog user is unable to move the image file to the appropriate spot after imaging.

[Wayne Workman]

@adowns What linux distro and version are you running?