Installing FOG service failed

[Saleme]

Hi.
I am trying to install the FOG service client on a Dell Inspiron One 2330.
I get an error message saying “An internal error occurred”.
I am not able to install the client software, so I don’t have any log file to attach.

Am I doing something wrong? The client software has been downloaded from our FOG server…

Best Regards.

[Junkhacker]

did you right click and “run as administrator” ?

[Saleme]

Sorry for the delayed answer. Yes, I have tried all the usual suspects:

1. Run as administrator
2. Every compatability modes
3. Scilent
4. Disabled UAC
5. Tried to run it in safe mode, but the program is not able to run in Safe Mode.

The computer is reinstalled, and there is nothing on it other than:
Notepad++
Firefox
UltraVNC
Latest Java

and that’s basically it…

[Junkhacker]

what OS?

[Saleme]

Windows 7

[Junkhacker]

did you install for all users?

[Saleme]

Yes, but the install doesn’t finish…

[Tom Elliott]

Does your system have the .NET Framework installed?

[Saleme]

I’m not shure. I’ll have to check tomorrow…

[Saleme]

I have checked the computer, and the .net framework was not installed. When I try to install it, I get a fatal error. When I try to install it via Windows Update, I get an error code 643, and normal installation gets error code: "PerformOperation returned 1603 (translates to HRESULT = 0x80070643). I have dived into the error code, and found some sugestions on the following pages:

[SIZE=14px][FONT=Courier New][COLOR=#000000][url]http://social.msdn.microsoft.com/Forums/vstudio/en-US/5ca15c45-ddf7-479a-8f6a-980112b10990/performoperation-returned-1603-translates-to-hresult-0x80070643?forum=netfxsetup[/url][/COLOR][/FONT][/SIZE]

[SIZE=14px][FONT=Courier New][COLOR=#000000][url]http://support.microsoft.com/default.aspx?scid=2263996[/url][/COLOR][/FONT][/SIZE]

[SIZE=14px][FONT=Courier New][COLOR=#000000][url]http://blogs.msdn.com/b/varungupta/archive/2010/06/22/troubleshooting-net-framework-4-install-failures.aspx?PageIndex=2[/url][/COLOR][/FONT][/SIZE]

[SIZE=14px][FONT=Courier New][COLOR=#000000][url]http://social.msdn.microsoft.com/Forums/en-US/14ccc37f-d70a-454d-bea2-a0244394ac5e/installation-failed-with-error-code-0x80070643-fatal-error-during-installation?forum=netfxsetup[/url][/COLOR][/FONT][/SIZE]

But whatever I try, I can’t get the software installed on the computer.

[Junkhacker]

i think that the last time i had trouble installing .net, i had to uninstall a specific windows update to get it to install

[Saleme]

I have decided to reinstall the computer, install .net framework, and not do any updates until I have confirmed that the FOG client is installed. Will give feedback on how it plays out.

[Saleme]

The results are in:
After reinstallation, I was able to get the client installed, after I installed -net framework. But there was a problem when I was going to upload an Image to the server:

FOG Image settings:
Storage Group: Default
Operating system: Windows 7
Image Type: Multiple Partition Image - Single Disk (Not Rezisable)

First imaging test:
Default Dell setup with nothing done to the harddrive. All partitions are intact.
Result: FOG completed the upload

Seccond Imaging test:
Our Windows image through work.
Installed with only one partition (plus the extra windows recovery partition of 100MB).
(The client was correctly installed).
Result: Failed! (Stopped on selection of harddrive …/sda something,something…

What could possibly be different between the two installations?
On the dell image, the OS are Win8, but we cannot use that OS.

[Frode Woldsund]

[quote=“Saleme, post: 36175, member: 25731”]The results are in:
After reinstallation, I was able to get the client installed, after I installed -net framework. But there was a problem when I was going to upload an Image to the server:

FOG Image settings:
Storage Group: Default
Operating system: Windows 7
Image Type: Multiple Partition Image - Single Disk (Not Rezisable)

First imaging test:
Default Dell setup with nothing done to the harddrive. All partitions are intact.
Result: FOG completed the upload

Seccond Imaging test:
Our Windows image through work.
Installed with only one partition (plus the extra windows recovery partition of 100MB).
(The client was correctly installed).
Result: Failed! (Stopped on selection of harddrive …/sda something,something…

What could possibly be different between the two installations?
On the dell image, the OS are Win8, but we cannot use that OS.[/quote]

We finaly found a solution to our problem:
[url]http://fogproject.org/forum/threads/stuck-on-dev-sda.11105/[/url]

In Summary
Step 1: WebGui: Basic tasks -> Advanced tasks -> Upload - Debug
Step 2: run “fixparts” in the command prompt and type in “/dev/sda”(my harddisk) “y”(confirm) “w”(write mbr)
Step 3: Shutdown computer
Step 4: WebGui: Basic tasks -> Upload
Step 5: Restart pc and watch the magic happand

Hope this will help any other with same problem.
And to you developers; Isn’t this something that automaticly could be detected by FOG, and user could be prompted to delete the “GPT” stuff?

[Saleme]

It works!

[Tom Elliott]

[quote=“Frode Woldsund, post: 36206, member: 19014”]We finaly found a solution to our problem:
[url]http://fogproject.org/forum/threads/stuck-on-dev-sda.11105/[/url]

In Summary
Step 1: WebGui: Basic tasks -> Advanced tasks -> Upload - Debug
Step 2: run “fixparts” in the command prompt and type in “/dev/sda”(my harddisk) “y”(confirm) “w”(write mbr)
Step 3: Shutdown computer
Step 4: WebGui: Basic tasks -> Upload
Step 5: Restart pc and watch the magic happand

Hope this will help any other with same problem.
And to you developers; Isn’t this something that automaticly could be detected by FOG, and user could be prompted to delete the “GPT” stuff?[/quote]

Frode,

It isn’t something that could automatically be detected. Yes, we can detect whether or not a drive contain’s GPT information, and Yes, we could prompt users that this is occurring. That said, the reason we can’t automatically detect if GPT is in use is because we actually do support GPT disks as well. One of the re-occurring issues with GPT is that it’s not very friendly when switching from GPT to MBR style partitioning. I can’t make any guesses that all disks are SUPPOSED to be MBR because this may not be the case.