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    Unable to access the FOG URL(remote user interface)

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    FOG Problems
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    • B
      BPSTravis Developer
      last edited by

      Can you post what your /var/log/apache2/error.log contains?

      Also make sure Apache2 is running by going to 192.168.1.5

      You should get a page that says “It works”

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      • J
        JustinGSEIWI
        last edited by

        Thank you for replying.
        I did that and it said “starting web server apach2,” but I still can’t access the FOG interface. How can I tell if the service is started? When I just visit the IP, I get the “It works!” page from Apache 2 Ubunut Default page.

        Justin

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        • B
          BPSTravis Developer
          last edited by

          I edited my post above, please post the results of your apache2 error log.

          It’s likely going to say the mysql password was incorrect.

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          • J
            JustinGSEIWI
            last edited by

            How do I obtain the log? I am new to Linux and Apache.
            I did try editing the two files with my root password but that was no luck. So I have tried my root password and no password which is what I used during the install.

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            • B
              BPSTravis Developer
              last edited by

              If you entered no password on the FOG install wizard, make sure your config files have no passwords listed.

              After that restart your apache2 service by typing “Sudo /etc/init.d/apache2 restart”

              After that try accessing the webpage, if you cannot get to 192.168.1.5/fog then run the command “vi /var/log/apache2/error.log”

              And grab the bottom 10 lines of it and post it here.

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              • J
                JustinGSEIWI
                last edited by

                Here is the log.

                [Fri Apr 18 14:25:13.511142 2014] [mpm_event:notice] [pid 4870:tid 139646723962752] AH00489: Apache/2.4.7 (Ubuntu) configured – resuming normal operations
                [Fri Apr 18 14:25:13.511530 2014] [core:notice] [pid 4870:tid 139646723962752] AH00094: Command line: ‘/usr/sbin/apache2’
                [Fri Apr 18 14:25:42.931251 2014] [mpm_event:notice] [pid 4870:tid 139646723962752] AH00491: caught SIGTERM, shutting down
                [Fri Apr 18 14:25:44.042911 2014] [mpm_prefork:notice] [pid 6508] AH00163: Apache/2.4.7 (Ubuntu) configured – resuming normal operations
                [Fri Apr 18 14:25:44.043258 2014] [core:notice] [pid 6508] AH00094: Command line: ‘/usr/sbin/apache2’
                [Fri Apr 18 14:25:45.439808 2014] [mpm_prefork:notice] [pid 6508] AH00169: caught SIGTERM, shutting down
                [Fri Apr 18 14:25:46.623359 2014] [mpm_prefork:notice] [pid 6584] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4 configured – resuming normal operations
                [Fri Apr 18 14:25:46.623446 2014] [core:notice] [pid 6584] AH00094: Command line: ‘/usr/sbin/apache2’
                [Fri Apr 18 14:35:01.775039 2014] [mpm_prefork:notice] [pid 6584] AH00169: caught SIGTERM, shutting down
                [Fri Apr 18 14:35:02.955554 2014] [mpm_prefork:notice] [pid 21073] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4 configured – resuming normal operations
                [Fri Apr 18 14:35:02.955644 2014] [core:notice] [pid 21073] AH00094: Command line: ‘/usr/sbin/apache2’
                [Fri Apr 18 15:00:07.577513 2014] [mpm_prefork:notice] [pid 21073] AH00169: caught SIGTERM, shutting down
                [Fri Apr 18 15:01:01.189676 2014] [mpm_prefork:notice] [pid 1914] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4 configured – resuming normal operations
                [Fri Apr 18 15:01:01.224231 2014] [core:notice] [pid 1914] AH00094: Command line: ‘/usr/sbin/apache2’

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                • B
                  BPSTravis Developer
                  last edited by

                  Are those the last 14 lines of the log or the first 14?

                  The newest are at the bottom, not the top.

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                  • J
                    JustinGSEIWI
                    last edited by

                    They are the entire log. I’ll check again to make sure but I did control A to select all.

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                    • B
                      BPSTravis Developer
                      last edited by

                      Can you make sure the mysql service is running?

                      “sudo /etc/init.d/mysql start”

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                      • J
                        JustinGSEIWI
                        last edited by

                        Yes that is the entire /var/log/apache2/error.log.

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                        • J
                          JustinGSEIWI
                          last edited by

                          I entered that command and it said it started but still can’t access the FOG console.

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                          • B
                            BPSTravis Developer
                            last edited by

                            Did you ever get a page to show up on 192.168.1.5/fog/, even if it just said “Click here to upgrade database”?

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                            • J
                              JustinGSEIWI
                              last edited by

                              No, I was never able to access the page. I followed the install direction in the link above. I am not sure where I went wrong.

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                              • J
                                JustinGSEIWI
                                last edited by

                                This is a fresh install of Ubuntu as well. When I installed, I created an IT user that has a password. That is separate from the root which I enabled after the install. When I tried to enter the commands you put above, I was always asked to enter the IT password even though I am logged on as root. Could that of had to do with anything?

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                                • J
                                  JustinGSEIWI
                                  last edited by

                                  I used a different IP address then the default they recommended. I am also connected to a router on my home network but that should have nothing to do with locally connecting to the fog console right? I am unable to access it even if I disconnect all network connections. I know I have the IP right since I get the “It works!” page.

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                                  • Tom ElliottT
                                    Tom Elliott
                                    last edited by

                                    [code]tail -100f /var/log/apache2/error.log[/code]

                                    Keep the terminal running.

                                    Try accessing the page:
                                    192.168.1.5/fog

                                    Does it try to redirect you to: 192.1.68.1.5/fog/commons/index.php?redir=1 ?

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                                    • J
                                      JustinGSEIWI
                                      last edited by

                                      Thanks for the reply but I am already reinstalling. It should not be this hard so something must of went wrong. I’ll let you know if I still have this issue after reinstalling.

                                      Thanks,

                                      Justin

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                                      • B
                                        BPSTravis Developer
                                        last edited by

                                        This post is deleted!
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                                        • C
                                          chad-bisd Moderator
                                          last edited by

                                          which version of Ubuntu, and did you make sure to update the system before you run the FOG installer? (sudo apt-get update, sudo apt-get upgrade)

                                          If you would like to make a donation to the Fog project, please do so [U][COLOR=#0000ff][URL='http://sourceforge.net/dona…

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                                          • J
                                            JustinGSEIWI
                                            last edited by

                                            I installed Ubuntu 14.04 LTS 64-bit. I just ran the two commands you sent me. I will now try to install FOG and let you know if the same issues occurs.

                                            Thanks,

                                            Justin

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