DVD doesn't read or write after image... Help!

  • I really want FOG to work as an imaging solution for my network. That hope is looking dim now.

    Created windows 7 image from a Dell Optiplex 790. Used Multiple partition image, not resizable, single disk.
    Then deploy to another Optiplex that has identical hardware.
    Every thing looks great at this point.
    [B]Symptoms:[/B] Navigating to windows explorer, the drive appears. In device manager, the drive is also there. However, CDs or DVDs can not read/write.

    [B]Failed attempts to fix: [/B]

    1. I’ve uninstalled the device from device manager and rebooted.
    2. Flashed the dvd/cd drive firmware and rebooted.
    3. Started the computer w/ out the drive in it, shut it down, put drive back in.
    4. Copied cdrom.sys from a working machine into the system32 directory.
    5. Checked for the upper and lower filters in the CD/DVD registry. --HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

    I’m at complete loss!
    Any help or suggestions would be so awesome. I’ve spent a good amount of time configuring and setting up images to only find this project has been a waste of time. I have faith that FOG can be a great solution for us and i really want to see it work.

  • Moderator

    I second the sysprep test. Sounds like Windows is confused about where the drive is located. Usually on dells, they are all on the same controller in the same slot, using the same hardware revisions. Maybe you have a different hardware setup due to ship dates or model revisions. Sysprep might help this.

  • Does it help if you sysprep the image before you save it? I suspect that will fix the problems.

  • I resolved this issue with my Optiplex 790s but not with my latitudes.
    I simply uninstalled the device from devmgr and removed the optic drive.
    Created a new image with out the device. When i deploy the image to other computers the proper software is installed automatically.
    Hope this helps someone.
    Cheers 😃