AcerTravel Mate P214-52

[fog_client]

Hello, can you help me please. During Full host, quick host registration or hardware diagnostic I get error no hardrive. Uncompatibilty drive 256 PCIe NMme SSID.
Thank you. I have latest update FOG.

[george1421]

@fog_client Is the target computer in uefi mode or bios mode?

I don’t know the Acer models, but in the firmware settings is there a hard drive mode where you can pick between raid and ahci mode? If so pick ahci mode.

[fog_client]

@george1421 Please help me, I have plenty of this computers.
And I am not able to send you an image.
They are in uefi mode and there is no another posibility.

[fog_client]

This post is deleted!

[Sebastian Roth]

@fog_client If the upload of pictures does not work you might put those up on an external Server and post a link here.

[fog_client]

@sebastian-roth
Kingston SSD M.2 NGFF 256GB
HDD Not Found FOG
BIOS UEFI Secure Boot Off
BIOS Main Tab
FOG Compatibility

MOD Edited: to more nicely view the links and data.

[george1421]

@fog_client Ok lets start a deep dive into this hardware.

1. Manually register this target computer with FOG. You will need the mac address of the network adapter to manually register it in the web ui.
2. Next schedule a capture/deploy (doesn’t matter) before you hit the schedule task button tick the debug checkbox then hit the schedule task.
3. PXE boot the target computer. You may still see an error or two but we will work through those. As the target computer boots you will see several screens of text that you will need to clear using the enter key. Eventually you will be dropped to the FOS Linux command prompt.
4. At the FOS linux command prompt lets key in a few commands.
   lspci | grep -i sata
   if that doesn’t give a result
   lspci | grep -i raid
   If that doesn’t give a result
   lspci | grep -i nvme

Now one of those will give an output that looks similar to this

lspci | grep -i sata
00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 04)

Now for this next command the hardware location is important. In the above example the hardware location is 00:1f.2 This number will be different for your hardware. So collect that value because you will need it when you look through this list.

lspci -nn -k | more

Look through that list for the hardware location and take a picture of that line with a mobile phone. There will be more than one line (probably 3 total) in the description. I need the entire group.

The output might look similar to this

00:1f.0 ISA bridge [0601]: Intel Corporation QM87 Express LPC Controller [8086:8
c4f] (rev 04)
	Subsystem: Dell QM87 Express LPC Controller [1028:05be]
	Kernel driver in use: lpc_ich
	Kernel modules: lpc_ich
00:1f.2 SATA controller [0106]: Intel Corporation 8 Series/C220 Series Chipset F
amily 6-port SATA Controller 1 [AHCI mode] [8086:8c03] (rev 04)
	Subsystem: Dell 8 Series/C220 Series Chipset Family 6-port SATA Controll
er 1 [AHCI mode] [1028:05be]
	Kernel driver in use: ahci
	Kernel modules: ahci
00:1f.3 SMBus [0c05]: Intel Corporation 8 Series/C220 Series Chipset Family SMBu
s Controller [8086:8c22] (rev 04)
	Subsystem: Dell 8 Series/C220 Series Chipset Family SMBus Controller [10
28:05be]
	Kernel modules: i2c_i801

So I would need to know the details about this on your hardware.

00:1f.2 SATA controller [0106]: Intel Corporation 8 Series/C220 Series Chipset F
amily 6-port SATA Controller 1 [AHCI mode] [8086:8c03] (rev 04)
	Subsystem: Dell 8 Series/C220 Series Chipset Family 6-port SATA Controll
er 1 [AHCI mode] [1028:05be]
	Kernel driver in use: ahci
	Kernel modules: ahci

That will tell use about the driver.

And then the grab a screen shot of this command too lsblk

[fog_client]

@george1421 Hello, here is output:

FOG version - boot debug mode
Kernel error
RAID BUS controller
System DIagnostic

[Sebastian Roth]

@fog_client From the lspci output we clearly see this is setup in RAID mode. I have read about very few devices that do not allow to switch from RAID to AHCI which makes it impossible to use Linux and therefore FOG. Though I am still not sure if that’s the case and so I started searching the web for people using Linux on this particular model. So far I have not found much…

[fog_client]

@sebastian-roth Dear Sebastian and George, sorry for my bad english, but i dont konw exactly how you say that. You WIN. Bless you !!! You said a true, try to find, where is possible to change RAID (or switch it off) Here is a solution.

1. Open BIOS
2. Hit F2 enter bios select second tab of BIOS then hit Ctrl+S to enable hidden menu change Optane with RAID to AHCI.
3. Save setting end exit.

I rerun fog compatibility and thats it. FOG seems to be compatible with FOG.

I have almost 40 devices here, so you probably understand, how much both of you here helped me.

[Sebastian Roth]

@fog_client Great to hear you found the setting in the BIOS!

[george1421]

@fog_client Hello, its good to know these devices have that raid mode switch. Good job finding it in the bios. If you only have one drive in these computers you can leave it in ahci mode and be happy. Windows will not see any performance loss in this mode.