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Cannot find disk on system, fog 1.5.9 ubuntu 20.04

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  • B
    Bastian
    last edited by Oct 15, 2020, 7:53 AM

    Hello im back on new version this time ubuntu 20.04 desktop and fog 1.5.9

    So when i boot on PXE with Asus P1504J and i choice full registration option i have "an error has been detected Cannot find disk on system (getharddisk)

    I have hard disk with windows and i can boot on

    any idea ?

    Bios option [secure boot = off, fast boot = off] maybe i suspect the intel rst ?

    1 Reply Last reply Reply Quote 0
    • G
      george1421 Moderator
      last edited by Oct 15, 2020, 9:21 AM

      Do you use the intel raid controller specifically for raid or is it just in jbod mode?

      Did you upgrade to the FOS Linux kenrel 5.6.18? (FOG Configuration -> Kernel)?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      B 1 Reply Last reply Oct 15, 2020, 9:44 AM Reply Quote 0
      • B
        Bastian @george1421
        last edited by Oct 15, 2020, 9:44 AM

        @george1421

        In my Kernel update the newer i have is 4.19.143 so i installed it, and i don’t use anything like raid controller or something jbob

        G 1 Reply Last reply Oct 15, 2020, 9:47 AM Reply Quote 0
        • G
          george1421 Moderator @Bastian
          last edited by Oct 15, 2020, 9:47 AM

          @Bastian said in Cannot find disk on system, fog 1.5.9 ubuntu 20.04:

          In my Kernel update the newer i have is 4.19.143 so i installed it

          As I suggested upgrade to 5.6.18, that has the drivers for the latest hardware. If that doesn’t work then from a windows computer (or boot into debug mode after you manually register this computer) and get the hardware ID of the disk controller. In windows its from the device manager I need both the vendor and device ID. In FOS Linux you would run the command lspci -nn |grep -i net The answer I need is in the square brackets i.e. like [8086:142d]

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

          B 3 Replies Last reply Oct 15, 2020, 9:59 AM Reply Quote 0
          • B
            Bastian @george1421
            last edited by Oct 15, 2020, 9:59 AM

            @george1421
            i looking for that quickly thank you

            1 Reply Last reply Reply Quote 0
            • B
              Bastian @george1421
              last edited by Oct 15, 2020, 11:58 AM

              @george1421
              ok so i install have install kernel 5.6.18 and still the same issue, i have try some update on widows still doesn’t work,

              and for the id the computer is on windows and i don’t find something like [xxxx.xxxx]

              Nom du pilote : oem132.inf
              GUID de classe : {4d36e97b-e325-11ce-bfc1-08002be10318}
              Date du pilote : 03/18/2020
              Version du pilote : 17.8.8.1072
              Fournisseur du pilote : Intel Corporation
              Section du pilote : iaStorAC_inst_8.NTamd64
              Classement du pilote : 0x800003
              Numéro d’identification d’appareil correspondant : PCI\VEN_8086&DEV_282A&CC_0104
              Pilotes surclassés : iastorav.inf:PCI\VEN_8086&DEV_282A&CC_0104:00FF0003
              Appareil mis à jour : false
              Appareil parent : ACPI\PNP0A08\0"

              G 1 Reply Last reply Oct 15, 2020, 12:26 PM Reply Quote 0
              • B
                Bastian @george1421
                last edited by Oct 15, 2020, 12:25 PM

                @george1421
                i have apparently find way to fix it that kinda weird cause when i switch in the bios to ahci instead of RST that actualy allow me to correctly boot on pxe and register the cumputer and upload image.

                but when I do that and I start in a classic way I have blue screens on windows but I can captured the image

                G 1 Reply Last reply Oct 15, 2020, 12:32 PM Reply Quote 0
                • G
                  george1421 Moderator @Bastian
                  last edited by george1421 Oct 15, 2020, 6:28 AM Oct 15, 2020, 12:26 PM

                  @Bastian said in Cannot find disk on system, fog 1.5.9 ubuntu 20.04:

                  VEN_8086&DEV_282A

                  Ok this is the important bit, to translate into linux IDs [8086:282a] first appeared in linux kernel 2.6.19

                  vendor: 8086 (“Intel Corporation”), device: 282a (“82801 Mobile SATA Controller [RAID mode]”)

                  one second just saw your new post

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                  1 Reply Last reply Reply Quote 0
                  • G
                    george1421 Moderator @Bastian
                    last edited by Oct 15, 2020, 12:32 PM

                    @Bastian said in Cannot find disk on system, fog 1.5.9 ubuntu 20.04:

                    switch in the bios to ahci instead of RST that actualy allow me to correctly boot

                    Ok you have the issue that plagues most dell laptops. The intel raid controller in Raid-ON (dells term) mode plus linux plus uefi makes it so linux can’t see the disks behind the raid controller. If you change any one of the three you can image with FOG.

                    So what can you do. Simply change one of the three. Well really you can only change 2.

                    1. Change the disk controller from Raid to AHCI mode
                    2. Change the firmware from uefi to bios mode.

                    Now let me say the systems that can switch between bios and uefi mode, will let you do that one-shot in the boot menu without making it a forever change. So you can boot in bios mode and image with fog, upon reboot the computer switches back to uefi mode.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                    B 1 Reply Last reply Oct 15, 2020, 12:42 PM Reply Quote 0
                    • B
                      Bastian @george1421
                      last edited by Oct 15, 2020, 12:42 PM

                      @george1421

                      ok thank you i will try this

                      G 1 Reply Last reply Oct 15, 2020, 12:51 PM Reply Quote 0
                      • G
                        george1421 Moderator @Bastian
                        last edited by george1421 Oct 15, 2020, 6:52 AM Oct 15, 2020, 12:51 PM

                        @Bastian Looking into this, I can’t believe its still an issue after all of these years (> 5). The only solution I can find is to switch the disk controller to ahci mode from RST. If you have a live system that was installed with RST on windows will hate you. I’ve found instructions on how to fix windows.

                        The ideal solution would be for you to recreate you golden image and sysprep it on a system with the disk in ahci mode enabled. That way everything will work moving forward.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                        1 Reply Last reply Reply Quote 0
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