FOG Issues with HP EliteBook 735 G6



  • Hi,

    We have HP 735 G6 laptops, brand new. We’ve deployed the image to ~200 of them so far with no issues. This morning at 10am, for some reason, you can no longer deploy to any of these laptops.

    Dell Latitudes seem to image okay, HP 735 are a no go.

    So the process…

    Initial PXE boot is fine, 90% of the time you can register the machine, sometimes it will get an IP and then the Mac address is wiped to 00000000 and it won’t pxe boot again until you reset the BIOS.

    All of the laptops, though, once they are registered, reboot, then just get stuck where they try and PXE boot, it gets the IP, says Initializing PXE boot or similar, and then just reboots again and again. Stuck in a loop essentially.

    I’d really appreciate any guidance, it’s for a school who’s pupils are back on Friday.

    Thanks,


  • Moderator

    @ethanxp2 said in FOG Issues with HP EliteBook 735 G6:

    This morning at 10am, for some reason, you can no longer deploy to any of these laptops.

    Dell Latitudes seem to image okay, HP 735 are a no go.

    and it won’t pxe boot again until you reset the BIOS.

    get stuck where they try and PXE boot … Initializing PXE boot

    The relevant and somewhat bits I see.

    Someone random thoughts…
    So is it time of day based, where if you reset the clock on the FOG server and pxe booting computers every things works?

    FOG is still imaging because the Dells work. So we can probably rule out the FOG server.

    What does resetting the BIOS have any impact here. FOG doesn’t touch the bios on any brand computer. It simply doesn’t have the capabilities.

    Is it Initializing ipxe devices… where it gets stuck? Having clear screen shots of the errors is helpful in setting the context of the problem.

    We are at the iPXE stage of booting so the issue isn’t with the FOG server or the FOS Linux cloning engine (kernel) so these can be ruled out for now

    Specific questions…

    Has the firmware (bios) been updated on these computers to the latest release?

    What happens when you reset the firmware back to factor defaults?

    What version of FOG are you running?

    Are these computers running in bios (legacy) or uefi mode? Since they seem pretty new they may be uefi only.


Log in to reply
 

316
Online

7.4k
Users

14.5k
Topics

136.7k
Posts