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    Client Host not showing after 2nd restart

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • B
      babouche
      last edited by

      Hi,
      Im using FOG server 1.5.7
      FOG client on a Windows 10 pro

      After the client install is done and the first reboot, i can see the host UP in the host management tab of the FOG server.

      But after a second restart, the host will never show up again.
      Here are the log after a restart, any idea?

      ------------------------------------------------------------------------------

 28/01/2020 11:37 Service Sleeping for 101 seconds
 28/01/2020 11:38 Middleware::Communication URL: http://ipofmyfogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 28/01/2020 11:38 Middleware::Response Success
 28/01/2020 11:38 Middleware::Communication URL: http://ipofmyfogserver/fog/management/index.php?sub=requestClientInfo&mac=48:4D:7E:ED:2D:7C&newService&json
 28/01/2020 11:38 Middleware::Response Success
 28/01/2020 11:38 Middleware::Communication URL: http://ipofmyfogserver/fog/service/getversion.php?clientver&newService&json
 28/01/2020 11:38 Middleware::Communication URL: http://ipofmyfogserver/fog/service/getversion.php?newService&json

 28/01/2020 11:38 Service Creating user agent cache
 28/01/2020 11:38 Middleware::Response Invalid time
 28/01/2020 11:38 Middleware::Response No Printers
 28/01/2020 11:38 Middleware::Response Module is disabled globally on the FOG server

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:38 Client-Info Client Version: 0.11.16
 28/01/2020 11:38 Client-Info Client OS:      Windows
 28/01/2020 11:38 Client-Info Server Version: 1.5.7
 28/01/2020 11:38 Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:38 Client-Info Client Version: 0.11.16
 28/01/2020 11:38 Client-Info Client OS:      Windows
 28/01/2020 11:38 Client-Info Server Version: 1.5.7
 28/01/2020 11:38 Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:38 Client-Info Client Version: 0.11.16
 28/01/2020 11:38 Client-Info Client OS:      Windows
 28/01/2020 11:38 Client-Info Server Version: 1.5.7
 28/01/2020 11:38 Middleware::Response Success
 28/01/2020 11:38 HostnameChanger Checking Hostname
 28/01/2020 11:38 HostnameChanger Hostname is correct
------------------------------------------------------------------------------


------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:38 Client-Info Client Version: 0.11.16
 28/01/2020 11:38 Client-Info Client OS:      Windows
 28/01/2020 11:38 Client-Info Server Version: 1.5.7
 28/01/2020 11:38 Middleware::Response No snapins
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:38 Client-Info Client Version: 0.11.16
 28/01/2020 11:38 Client-Info Client OS:      Windows
 28/01/2020 11:38 Client-Info Server Version: 1.5.7
 28/01/2020 11:38 Middleware::Response No Printers
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:38 Client-Info Client Version: 0.11.16
 28/01/2020 11:38 Client-Info Client OS:      Windows
 28/01/2020 11:38 Client-Info Server Version: 1.5.7
 28/01/2020 11:38 Middleware::Response Success
 28/01/2020 11:38 PowerManagement Calculating tasks to unschedule
 28/01/2020 11:38 PowerManagement Calculating tasks to schedule
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:38 Client-Info Client Version: 0.11.16
 28/01/2020 11:38 Client-Info Client OS:      Windows
 28/01/2020 11:38 Client-Info Server Version: 1.5.7
 28/01/2020 11:38 Middleware::Response Success
------------------------------------------------------------------------------

 28/01/2020 11:38 Service Sleeping for 101 seconds
 28/01/2020 11:40 Middleware::Communication URL: http://ipofmyfogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 28/01/2020 11:40 Middleware::Response Success
 28/01/2020 11:40 Middleware::Communication URL: http://ipofmyfogserver/fog/management/index.php?sub=requestClientInfo&mac=48:4D:7E:ED:2D:7C&newService&json
 28/01/2020 11:40 Middleware::Response Success
 28/01/2020 11:40 Middleware::Communication URL: http://ipofmyfogserver/fog/service/getversion.php?clientver&newService&json
 28/01/2020 11:40 Middleware::Communication URL: http://ipofmyfogserver/fog/service/getversion.php?newService&json

 28/01/2020 11:40 Service Creating user agent cache
 28/01/2020 11:40 Middleware::Response Invalid time
 28/01/2020 11:40 Middleware::Response No Printers
 28/01/2020 11:40 Middleware::Response Module is disabled globally on the FOG server

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:40 Client-Info Client Version: 0.11.16
 28/01/2020 11:40 Client-Info Client OS:      Windows
 28/01/2020 11:40 Client-Info Server Version: 1.5.7
 28/01/2020 11:40 Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:40 Client-Info Client Version: 0.11.16
 28/01/2020 11:40 Client-Info Client OS:      Windows
 28/01/2020 11:40 Client-Info Server Version: 1.5.7
 28/01/2020 11:40 Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:40 Client-Info Client Version: 0.11.16
 28/01/2020 11:40 Client-Info Client OS:      Windows
 28/01/2020 11:40 Client-Info Server Version: 1.5.7
 28/01/2020 11:40 Middleware::Response Success
 28/01/2020 11:40 HostnameChanger Checking Hostname
 28/01/2020 11:40 HostnameChanger Hostname is correct
------------------------------------------------------------------------------


------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:40 Client-Info Client Version: 0.11.16
 28/01/2020 11:40 Client-Info Client OS:      Windows
 28/01/2020 11:40 Client-Info Server Version: 1.5.7
 28/01/2020 11:40 Middleware::Response No snapins
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:40 Client-Info Client Version: 0.11.16
 28/01/2020 11:40 Client-Info Client OS:      Windows
 28/01/2020 11:40 Client-Info Server Version: 1.5.7
 28/01/2020 11:40 Middleware::Response No Printers
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:40 Client-Info Client Version: 0.11.16
 28/01/2020 11:40 Client-Info Client OS:      Windows
 28/01/2020 11:40 Client-Info Server Version: 1.5.7
 28/01/2020 11:40 Middleware::Response Success
 28/01/2020 11:40 PowerManagement Calculating tasks to unschedule
 28/01/2020 11:40 PowerManagement Calculating tasks to schedule
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 28/01/2020 11:40 Client-Info Client Version: 0.11.16
 28/01/2020 11:40 Client-Info Client OS:      Windows
 28/01/2020 11:40 Client-Info Server Version: 1.5.7
 28/01/2020 11:40 Middleware::Response Success
------------------------------------------------------------------------------

 28/01/2020 11:40 Service Sleeping for 62 seconds
      1 Reply Last reply Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by

        @babouche said in Client Host not showing after 2nd restart:

        After the client install is done and the first reboot, i can see the host UP in the host management tab of the FOG server.

        The up/down state in the FOG web UI is not being set by the fog-client software but by the FOG server polling the client (on port TCP 445).

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • B
          babouche
          last edited by

          Ok, but, how do i enable this ?

          1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by

            @babouche Allow for connections on port 445 in the Windows firewall.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            1 Reply Last reply Reply Quote 0
            • B
              babouche
              last edited by

              The windows firewall is not activated, and the client computer is still in “unknown state” with the red icon.
              But i can send task to the client computer.

              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by

                @babouche Are computers and FOG server in the same subnet?

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                1 Reply Last reply Reply Quote 0
                • B
                  babouche
                  last edited by

                  Hi,
                  No, they are not in the same subnet.

                  1 Reply Last reply Reply Quote 0
                  • S
                    Sebastian Roth Moderator
                    last edited by

                    @babouche Then probably the router between those subnets is blocking TCP port 445. I have thought about making the status in the web UI also update when the fog-client communnication is established. But this is not something quickly done and will have to wait.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    1 Reply Last reply Reply Quote 0
                    • B
                      babouche
                      last edited by

                      Hmm i will double check that but i see nothing blocked between my server and the client.

                      It’s only when i manually ping from my server to the client that i can see my firewall deny the ping.

                      1 Reply Last reply Reply Quote 0
                      • S
                        Sebastian Roth Moderator
                        last edited by

                        @babouche said in Client Host not showing after 2nd restart:

                        It’s only when i manually ping from my server to the client that i can see my firewall deny the ping.

                        Ping (ICMP protocol) is handled different by a firewall than TCP connections are. Ping being denied might be a hint on other protocols also being restricted but doesn’t give you a definitive answer on that question.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        1 Reply Last reply Reply Quote 0
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