Snappins don't work

[chaddarnold]

Hello all new to the forum. Imagining with fog works pretty good, but can’t deploy snappins at all. They just sit as qued. Log shows something similar to: 9/18/2019 12:28 PM Service Creating user agent cache
9/18/2019 12:28 PM Middleware::Response ERROR: Unable to get subsection
9/18/2019 12:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
9/18/2019 12:28 PM Middleware::Response ERROR: Unable to get subsection
9/18/2019 12:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
9/18/2019 12:28 PM Middleware::Response ERROR: Unable to get subsection
9/18/2019 12:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
We are running fog 1.5.7 and there is not much info on this to my knowledge thank you in advance.

[EduardoTSeoane]

Hi @chaddarnold @Quazz

1º.- As @Quazz said, use the Reset Encryption Data Button for the host/group in UI.
2º.- Delete the token.dat file on the Fog Client folder directory if it exists.
3º.- If you install Fog Client on the image be sure to image the computer with that file deleted, better if you automate the client installation on the first boot.

Make your install script with this recommended commands:

msiexec /i "C:\NewClientInstaller" /quiet USETRAY="0" HTTPS="0" WEBADDRESS="YourFOGAddress" WEBROOT="/fog" ROOTLOG="1"
sc.exe config FOGService start=delayed-auto
sc.exe failure FOGService actions= restart/60000/restart/60000/restart/ reset= 120
net start FOGService

[Quazz]

This error is typically resolved by using the Reset Encryption Data button for the host/group in question in the FOG web UI