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Windows 10 temp file clean up - Error(5) shrinkPartition - Capture fail

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  • D
    duanekaeb
    last edited by Jul 11, 2019, 4:52 PM

    I have a windows 10 machine that has 25GB of windows.old temp files. I’m unable to capture an image after I free up the temp files using the built in windows 10 storage clean tool.

    This is not a picture from the system I’m imaging but wanted to show where I’m doing the cleanup.
    Capture.PNG

    This is the error message I get when I try and capture the image.
    thumbnail_IMG_4228.jpg

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Jul 11, 2019, 9:10 PM

      @duanekaeb After the cleanup also run defrag tool in Windows. This might sound strange but I am fairly sure this has helped others before. You may also search Ehe forums on that error message to get more information.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      D 1 Reply Last reply Jul 11, 2019, 10:08 PM Reply Quote 0
      • D
        duanekaeb @Sebastian Roth
        last edited by Jul 11, 2019, 10:08 PM

        @Sebastian-Roth is it safe to run defrag when using an SSD?

        Q 1 Reply Last reply Jul 12, 2019, 10:07 AM Reply Quote 0
        • Q
          Quazz Moderator @duanekaeb
          last edited by Jul 12, 2019, 10:07 AM

          @duanekaeb On Windows 10 when you run “defrag” on an SSD it will run “trim” on it instead, so yes, it is.

          You may want to schedule a chkdsk as well.

          D 1 Reply Last reply Jul 12, 2019, 2:26 PM Reply Quote 1
          • S
            sudburr
            last edited by sudburr Jul 12, 2019, 8:03 AM Jul 12, 2019, 1:55 PM

            This is how I clean a Windows OS prior to capture.

            @echo off
            REM Cleanup_Mastering1.cmd is manually executed during the Windows mastering as Administrator in Audit Mode
            
            REM Disk Cleanup with all options selected 
            cleanmgr /verylowdisk
            
            del /Q /F "C:\Windows\Temp\*.*"
            del /Q /F /S "%LOCALAPPDATA%\temp\*.*"
            del /Q /F /s "%APPDATA%\Microsoft\Windows\Recent\AutomaticDestinations\*.*"
            
            REM Delete Shadow Copies (Restore Points)
            vssadmin delete shadows /all /quiet
            
            REM Force chkdsk at next startup
            echo y | chkdsk c: /offlinescanandfix
            
            REM yes a second time
            del /Q /F "C:\Windows\Temp\*.*"
            
            REM Clear All Event Logs
            for /f %%a in ('WEVTUTIL EL') do WEVTUTIL CL "%%a"
            
            REM Restart!
            shutdown -r -t 0
            

            Notice the restart.

            ‘cleanmgr’ will pop up with a prompt… ‘OK’ it.

            If you’ve allowed your system to retrieve and apply Windows Updates (don’t!) the ‘cleanmgr’ command will take a very long time; about an hour. You’re then better off manually deleting “C:\Windows\SoftwareDistribution” before this.

            [ Standing in between extinction in the cold and explosive radiating growth ]

            D 1 Reply Last reply Jul 12, 2019, 2:47 PM Reply Quote 0
            • D
              duanekaeb @Quazz
              last edited by Jul 12, 2019, 2:26 PM

              @Quazz & @Sebastian-Roth, I ran a chkdsk and did a defrag/trim and I’m still getting a resize test.

              Image-35.jpg

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              • D
                duanekaeb @sudburr
                last edited by Jul 12, 2019, 2:47 PM

                @sudburr Thanks for the script. I executed it but I’m still getting the same shrinkPartitiion error.

                1 Reply Last reply Reply Quote 0
                • S
                  Sebastian Roth Moderator
                  last edited by Jul 12, 2019, 2:56 PM

                  @duanekaeb Please boot up Windows on that machine and open disk management tool, take a picture of that and post here.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  D 2 Replies Last reply Jul 12, 2019, 3:03 PM Reply Quote 0
                  • D
                    duanekaeb @Sebastian Roth
                    last edited by Jul 12, 2019, 3:03 PM

                    @Sebastian-Roth thumbnail_IMG_4240.jpg

                    1 Reply Last reply Reply Quote 0
                    • D
                      duanekaeb @Sebastian Roth
                      last edited by Jul 15, 2019, 2:23 PM

                      @Sebastian-Roth any recommendations?

                      Q 1 Reply Last reply Jul 15, 2019, 2:36 PM Reply Quote 0
                      • Q
                        Quazz Moderator @duanekaeb
                        last edited by Jul 15, 2019, 2:36 PM

                        @duanekaeb One other thing I had to do once upon a time was run

                        dism /online /cleanup-image /startcomponentcleanup
                        

                        in command prompt before sysprep and capture

                        D 1 Reply Last reply Jul 15, 2019, 4:35 PM Reply Quote 0
                        • S
                          Sebastian Roth Moderator
                          last edited by Jul 15, 2019, 4:26 PM

                          @duanekaeb The partition sda4 that we see in the terminal output windows doesn’t show up in windows disk management tool. Most probably because it’s a hidden partition. Still doesn’t make too much sense but to me it looks like it.

                          Please schedule a debug capture task (as you normally would in the web UI but just before you click create task there is a checkbox for debug mode), boot up the host and when you get to the shell run the command parted -l, take a picture and post that here.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          D 1 Reply Last reply Jul 15, 2019, 4:50 PM Reply Quote 0
                          • D
                            duanekaeb @Quazz
                            last edited by Jul 15, 2019, 4:35 PM

                            @Quazz I ran all four of these commands I found on another post but still no go.


                            kafluke Apr 24, 2019, 10:06 AM
                            @Quazz I saw a post by you in another thread and took your advice. I ran all these commands and it’s capturing now:

                            dism /online /cleanup-image /startcomponentcleanup
                            dism /online /cleanup-image /restorehealth
                            sfc /scannow
                            chkdsk 😄 /f


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                            • D
                              duanekaeb @Sebastian Roth
                              last edited by duanekaeb Jul 15, 2019, 11:10 AM Jul 15, 2019, 4:50 PM

                              @Sebastian-Roth, here you go.

                              thumbnail_IMG_4360.jpg

                              That may not be what you’re looking for. I pressed enter and the command line popped up. Parted -1 returned an error but I was able to get something when I typed in parted. This is a screen shot of the print command.

                              thumbnail_IMG_4363.jpg

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                              • S
                                Sebastian Roth Moderator
                                last edited by Jul 15, 2019, 5:39 PM

                                @duanekaeb Thanks for the pictures. What I posted was the command parted -l - the parameter being a lower case l (like lion). But using the print command you still got us exactly the information I was hoping to see.

                                Ok, so the partition layout is fine from my point of view. So now I am wondering if C: is simply almost full and that is causing the problem. Reviewing the pictures again I saw something that I have not noticed before: Needed relocations: ... (16179 MB)

                                While I am not an expert on the ntfs3g-lib implementation I am really wondering if this is just “too much for it”. It tries to shrink the partition and for that to be able to do it would need to relocate/move roughly 16 GB of data. While it’s not nice that it fails to do so I can kind of understand it’s having a hard time to do so.

                                I really wonder why defrag didn’t help you with this. Probably a bit different on the SSD, hmmmm. Not sure what else we can do for you.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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