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Error deploy print_req_error: critical medium error, dev nvme0n1 sector...

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  • M
    mary montesanto
    last edited by Mar 11, 2019, 12:42 PM

    FOG version: 1.5.5

    Client operating system: Windows 10

    During the deployment phase, the client PC returns the error in question and attached. Help me, please!20190311_121500.jpg

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    • S
      Sebastian Roth Moderator
      last edited by Mar 12, 2019, 2:42 PM

      @mary-montesanto Fairly sure this a disk hardware error or maybe a problem with the cable connection. Not much we can do for you here.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      M 1 Reply Last reply Mar 14, 2019, 10:20 AM Reply Quote 0
      • M
        mary montesanto @Sebastian Roth
        last edited by Mar 14, 2019, 10:20 AM

        @Sebastian-Roth said in Error deploy print_req_error: critical medium error, dev nvme0n1 sector...:

        Fairly sure this a disk hardware error or maybe a problem with the cable connection. Not much we can do for you here.

        Thanks anyway, it’s 4 PCs that break like this. A curiosity, the image upload on an SSD disk and the deployment has different configurations than the old hardisk?

        1 Reply Last reply Reply Quote 0
        • S
          Sebastian Roth Moderator
          last edited by Mar 14, 2019, 10:25 AM

          @mary-montesanto Ok, if it’s four machines showing this error then maybe it’s a kernel bug. How many of those machines do you have? Are all showing this problem?

          Please tell us the exact model of SSD you have and I will try to find out if there is a kernel bug pending on this.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          M 1 Reply Last reply Mar 14, 2019, 2:36 PM Reply Quote 0
          • M
            mary montesanto
            last edited by Mar 14, 2019, 1:55 PM

            SSD_ASM 256G, M, 2, 2280, PCIe3x4,SAM,OPAL

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            • M
              mary montesanto @Sebastian Roth
              last edited by Mar 14, 2019, 2:36 PM

              @Sebastian-Roth
              Template SSD_ASM 256G, M, 2, 2280, PCIe3x4, SAM, OPAL

              The problem is not on all the machines currently but only on 4 and the lenovo has sent me back 4 SSDs.

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              • S
                Sebastian Roth Moderator
                last edited by Mar 14, 2019, 4:09 PM

                @mary-montesanto said in Error deploy print_req_error: critical medium error, dev nvme0n1 sector...:

                The problem is not on all the machines currently but only on 4 and the lenovo has sent me back 4 SSDs.

                What do you mean by that???

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                M 1 Reply Last reply Mar 15, 2019, 8:02 AM Reply Quote 0
                • M
                  mary montesanto @Sebastian Roth
                  last edited by Mar 15, 2019, 8:02 AM

                  @Sebastian-Roth

                  The problem with the image I posted is not on all the machines but only on 4.
                  I wrote to Lenovo, brand of the machines that had the problem, they sent me 4 new SSDs to replace the 4 PCs that have this error, because, as you said in the first post is a hardware problem.
                  To me, however, a doubt has arisen if it was a problem derived from formatting with FOG, because the clients have SSDs.

                  1 Reply Last reply Reply Quote 0
                  • S
                    Sebastian Roth Moderator
                    last edited by Mar 15, 2019, 9:32 AM

                    @mary-montesanto said in Error deploy print_req_error: critical medium error, dev nvme0n1 sector...:

                    The problem with the image I posted is not on all the machines but only on 4.

                    Are we talking about all machines being the exact same model and all from the same order, same SSD, same SSD firmware version, same UEFI firmware version?

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    M 1 Reply Last reply Mar 15, 2019, 9:52 AM Reply Quote 0
                    • M
                      mary montesanto @Sebastian Roth
                      last edited by Mar 15, 2019, 9:52 AM

                      @Sebastian-Roth

                      Yes, Right

                      1 Reply Last reply Reply Quote 0
                      • S
                        Sebastian Roth Moderator
                        last edited by Mar 15, 2019, 10:18 AM

                        @mary-montesanto said:

                        Yes, Right

                        In this case I am almost certain that it’s not something caused by FOG as it is not able to provoke such errors on disks!

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        M 1 Reply Last reply Mar 15, 2019, 10:20 AM Reply Quote 0
                        • M
                          mary montesanto @Sebastian Roth
                          last edited by Mar 15, 2019, 10:20 AM

                          @Sebastian-Roth

                          I’m relieved for the answer, that’s better.
                          Thanks for your help

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                          • S
                            Sebastian Roth Moderator
                            last edited by Mar 15, 2019, 11:31 AM

                            @mary-montesanto Please keep us posted when you get the new SSDs from Lenovo. It’s definitely very strange that you see those disk errors in four drives even though I am fairly sure it’s a hardware issue you still wonder that it’s so many in one batch.

                            How many of those machines do you have (exact same model)? Maybe Lenovo already knows about the issue as they sent you new drives immediately?!

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            M 1 Reply Last reply Mar 18, 2019, 10:00 AM Reply Quote 0
                            • M
                              mary montesanto @Sebastian Roth
                              last edited by Mar 18, 2019, 10:00 AM

                              @Sebastian-Roth
                              I have 70 same model PCs and same SSDs. The PCs were purchased at the same time and were configured on the same day.

                              1 Reply Last reply Reply Quote 1
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