UNSOLVED Image restore fails with: cannot find disk on system (getHardDisk)

  • I have a very odd issue: the hard disk (I think) on two previously working computers failed. So bought 2 new ones. Went from 512GB to 1TB. BIOS recognises the new disk. But the kernel doesn’t. I get: “cannot find disk on system (getHardDisk)”.

    I did exactly the same replacement 2 months ago, although in that case I got a 1TB WD I think, this time I had a 1TB Seagate Barracuda. But specs appear to be pretty identical.

    Is something else wrong with these computers? That’s what I’m thinking. Maybe motherboard gone or something. Is that a reasonable guess for this kind of problem?

  • Moderator

    We need a bit more information to know where to start

    1. What version of FOG are you using
    2. What version of the FOS kernels are you using
    3. What target hardware are you using (manufacturer and model)

    If you manually register this target computer, then schedule a capture or deploy (doesn’t matter) but before you schedule the task check the debug check box then schedule the task. PXE boot the target computer and after a few enter key presses you will be dropped to a linux (FOS) command prompt. At the FOS command prompt key in lsblk then take a clear picture of the results and post them here.