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    Intermittent error 504

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • K
      Kagashe @george1421
      last edited by

      @george1421

      Found it, let me give it a run and see how it goes, thanks for the help.

      1 Reply Last reply Reply Quote 0
      • K
        Kagashe
        last edited by

        Hi George,

        Made the changes and still seem to get the error but getting less, seems to happen most when I add another storage location, also having very long load times in the browser.

        george1421G 1 Reply Last reply Reply Quote 0
        • S
          Sebastian Roth Moderator
          last edited by Sebastian Roth

          @Kagashe How many clients with installed fog-client do you have?

          As well please take a look at the apache error log and post here. See my signature on where to find the log.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • george1421G
            george1421 Moderator @Kagashe
            last edited by

            @Kagashe What does top sorted by Processes say as your highest cpu user?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            1 Reply Last reply Reply Quote 0
            • K
              Kagashe
              last edited by

              Hi Sebastian and George,

              I currently have around 300 hosts and around 10 Mirrors with the locations add-on registered but aim to get to 600 odd hosts and 36 mirrors in the coming months.
              Top 3 processes CPU usage is php-fpm: pool www with at most about 12% each.
              Load on the system is showing as 0.34 0.33 0.29
              System is an i3 Processor with 16GB of DDR4 Ram a 120GB solid state and a 1TB Mechanical drive mounted at /images.
              Running Ubuntu Server 16.04.

              Apche Log shows the following error every 2 odd seconds

              [Fri Nov 02 14:13:10.001117 2018] [proxy_fcgi:error] [pid 3236] [client 10.10.3.7:41454] AH01071: Got error 'PHP message: PHP Notice:  A non well formed numeric value encountered in /var/www/fog/status/bandwidth.php on line 109\nPHP message: PHP Notice:  A non well formed numeric value encountered in /var/www/fog/status/bandwidth.php on line 109\nPHP message: PHP Notice:  A non well formed numeric value encountered in /var/www/fog/status/bandwidth.php on line 110\nPHP message: PHP Notice:  A non well formed numeric value encountered in /var/www/fog/status/bandwidth.php on line 110\n
              

              php-fpm log loops the following statement

              [25-Sep-2018 15:01:01] NOTICE: fpm is running, pid 29251
              [25-Sep-2018 15:01:01] NOTICE: ready to handle connections
              [25-Sep-2018 15:01:01] NOTICE: systemd monitor interval set to 10000ms
              [25-Sep-2018 15:03:40] NOTICE: Terminating ...
              [25-Sep-2018 15:03:40] NOTICE: exiting, bye-bye!
              
              george1421G 1 Reply Last reply Reply Quote 0
              • george1421G
                george1421 Moderator @Kagashe
                last edited by

                @Kagashe First on the errors you see about the bandwidth.php, while its a problem its just an annoyance message at the moment.

                The fpm message is a bit troubling and I need to look into it.

                Your configuration is a bit abnormal (based on what we typically see) with the number of mirrors. That is fine, it might mean that we need to tweak our configuration a bit.

                There is a timeout setting I would like you to make/change to see if we can address this issue. Specifically to tell apache to wait a bit longer for php-fpm to respond than its default settings. I can see the potential if you have your mirrors behind a slow network connection that it may take a little longer to get a response.

                    <Proxy "fcgi://127.0.0.1:9000">
                        ProxySet timeout=300
                    </Proxy>
                

                https://forums.fogproject.org/topic/11713/503-service-unavailable-error/40
                and
                https://forums.fogproject.org/topic/12057/fog-unresponsive-under-heavy-load/17

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                1 Reply Last reply Reply Quote 0
                • K
                  Kagashe
                  last edited by

                  @george1421 Sorry haven’t answered been a hectic few days, have updated my config with the script you posted, will test it and feedback. Thanks for all the help so far, it’s much appreciated.

                  K 1 Reply Last reply Reply Quote 0
                  • K
                    Kagashe @Kagashe
                    last edited by

                    @george1421 This seems so have solved the issue so far, I’ve added to more mirrors to the mix and still haven’t had the 504 error again.

                    george1421G 1 Reply Last reply Reply Quote 0
                    • george1421G
                      george1421 Moderator @Kagashe
                      last edited by george1421

                      @Kagashe so what solved it. The timeout value being added to the apache config file?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                      K 2 Replies Last reply Reply Quote 0
                      • K
                        Kagashe @george1421
                        last edited by

                        @george1421 Yes that was the last change I made to the config.

                        1 Reply Last reply Reply Quote 1
                        • K
                          Kagashe @george1421
                          last edited by

                          @george1421 Aaaaaaand it just happened again 😞

                          1 Reply Last reply Reply Quote 0
                          • S
                            Sebastian Roth Moderator
                            last edited by

                            @Kagashe Trying to reach you on chat. See the speech bubble in the top right corner.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            1 Reply Last reply Reply Quote 0
                            • S
                              Sebastian Roth Moderator
                              last edited by

                              Marking as unsolved for now as the issue was worked around by George’s good advice to adjust proxy timeout but I am working on fixing the code to not have those very long timeouts at all.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              1 Reply Last reply Reply Quote 0
                              • S
                                Sebastian Roth Moderator
                                last edited by

                                @Kagashe Ok here we go. Can you please upgrade all your nodes to the latest dev-branch version and see if you still get timeouts? I’d even suggest reverting the proxy timeout change (if not reverted by upgrage anyway) to see if the code improvements really do make a difference.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                K 1 Reply Last reply Reply Quote 0
                                • K
                                  Kagashe @Sebastian Roth
                                  last edited by

                                  @Sebastian-Roth Have upgraded all the sites to 1.5.5.1 except one where I’m getting the following error

                                  Adding Needed Repository…Failed!

                                  Apart from that, all seems to be going well.

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    Sebastian Roth Moderator
                                    last edited by

                                    @Kagashe Please check the install logs which reside in the bin directory from which you run the installer.

                                    Are all your servers Ubuntu 16.04?

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    K 1 Reply Last reply Reply Quote 0
                                    • K
                                      Kagashe @Sebastian Roth
                                      last edited by

                                      @Sebastian-Roth All servers are Ubuntu 16.04, below are the logs

                                      /usr/bin/lsb_release
                                      /bin/systemctl
                                      Reading package lists...
                                      Building dependency tree...
                                      Reading state information...
                                      ntpdate is already the newest version (1:4.2.8p4+dfsg-3ubuntu5.9).
                                      software-properties-common is already the newest version (0.96.20.7).
                                      python-software-properties is already the newest version (0.96.20.7).
                                      The following packages were automatically installed and are no longer required:
                                        libapr1 libaprutil1 libaprutil1-dbd-sqlite3 libaprutil1-ldap libbrotli1
                                        libgd3 libjansson4 libjbig0 liblua5.2-0 libnghttp2-14 libtiff5 libwebp6
                                        php-common
                                      Use 'sudo apt autoremove' to remove them.
                                      0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
                                      29 Nov 13:40:51 ntpdate[8213]: adjust time server 46.17.63.196 offset -0.019258 sec
                                      Generating locales (this might take a while)...
                                        en_US.UTF-8... done
                                      Generation complete.
                                      gpg: keyring `/tmp/tmpr79_9sh8/secring.gpg' created
                                      gpg: keyring `/tmp/tmpr79_9sh8/pubring.gpg' created
                                      gpg: requesting key E5267A6C from hkp server keyserver.ubuntu.com
                                      Error: retrieving gpg key timed out.
                                      gpg: /tmp/tmpr79_9sh8/trustdb.gpg: trustdb created
                                      gpg: key E5267A6C: public key "Launchpad PPA for Ondřej Surý" imported
                                      gpg: Total number processed: 1
                                      gpg:               imported: 1  (RSA: 1)
                                      OK
                                      gpg: keyring `/tmp/tmp0z4tf8uy/secring.gpg' created
                                      gpg: keyring `/tmp/tmp0z4tf8uy/pubring.gpg' created
                                      gpg: requesting key E5267A6C from hkp server keyserver.ubuntu.com
                                      Error: retrieving gpg key timed out.
                                      gpg: /tmp/tmp0z4tf8uy/trustdb.gpg: trustdb created
                                      gpg: key E5267A6C: public key "Launchpad PPA for Ondřej Surý" imported
                                      gpg: Total number processed: 1
                                      gpg:               imported: 1  (RSA: 1)
                                      OK
                                      
                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        Sebastian Roth Moderator
                                        last edited by

                                        @Kagashe said in Intermittent error 504:

                                        gpg: requesting key E5267A6C from hkp server keyserver.ubuntu.com
                                        Error: retrieving gpg key timed out.

                                        There is nothing we can do. It’s not able to retrieve the key from the server. Probably a firewall is blocking that request?

                                        To get around this you can edit the script code fogproject/lib/common/functions.sh, jump to line 601 and comment that so it looks like this.

                                        ...
                                                    esac
                                                    ;;
                                            esac
                                        #    errorStat $?
                                            dots "Preparing Package Manager"
                                            $packmanUpdate >>$workingdir/error_logs/fog_error_${version}.log 2>&1
                                        ...
                                        
                                        Now rerun the installer and you should get past the repo stuff.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        K 1 Reply Last reply Reply Quote 0
                                        • K
                                          Kagashe @Sebastian Roth
                                          last edited by

                                          @Sebastian-Roth Weird I figured that was the issue, so I whitelisted the machine on my firewall just to test but still didn’t work and there’s nothin in the firewall logs to suggest that it’s blocking anything, it’s a strange one…
                                          Will give your suggestion a go now.

                                          K 1 Reply Last reply Reply Quote 0
                                          • K
                                            Kagashe @Kagashe
                                            last edited by

                                            @Kagashe Editing the script solved it, thanks Sebastian.

                                            1 Reply Last reply Reply Quote 0
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