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    Intermittent error 504

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • K
      Kagashe @george1421
      last edited by

      @george1421 Yes that was the last change I made to the config.

      1 Reply Last reply Reply Quote 1
      • K
        Kagashe @george1421
        last edited by

        @george1421 Aaaaaaand it just happened again 😞

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        • S
          Sebastian Roth Moderator
          last edited by

          @Kagashe Trying to reach you on chat. See the speech bubble in the top right corner.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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          • S
            Sebastian Roth Moderator
            last edited by

            Marking as unsolved for now as the issue was worked around by George’s good advice to adjust proxy timeout but I am working on fixing the code to not have those very long timeouts at all.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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            • S
              Sebastian Roth Moderator
              last edited by

              @Kagashe Ok here we go. Can you please upgrade all your nodes to the latest dev-branch version and see if you still get timeouts? I’d even suggest reverting the proxy timeout change (if not reverted by upgrage anyway) to see if the code improvements really do make a difference.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              K 1 Reply Last reply Reply Quote 0
              • K
                Kagashe @Sebastian Roth
                last edited by

                @Sebastian-Roth Have upgraded all the sites to 1.5.5.1 except one where I’m getting the following error

                Adding Needed Repository…Failed!

                Apart from that, all seems to be going well.

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                • S
                  Sebastian Roth Moderator
                  last edited by

                  @Kagashe Please check the install logs which reside in the bin directory from which you run the installer.

                  Are all your servers Ubuntu 16.04?

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  K 1 Reply Last reply Reply Quote 0
                  • K
                    Kagashe @Sebastian Roth
                    last edited by

                    @Sebastian-Roth All servers are Ubuntu 16.04, below are the logs

                    /usr/bin/lsb_release
                    /bin/systemctl
                    Reading package lists...
                    Building dependency tree...
                    Reading state information...
                    ntpdate is already the newest version (1:4.2.8p4+dfsg-3ubuntu5.9).
                    software-properties-common is already the newest version (0.96.20.7).
                    python-software-properties is already the newest version (0.96.20.7).
                    The following packages were automatically installed and are no longer required:
                      libapr1 libaprutil1 libaprutil1-dbd-sqlite3 libaprutil1-ldap libbrotli1
                      libgd3 libjansson4 libjbig0 liblua5.2-0 libnghttp2-14 libtiff5 libwebp6
                      php-common
                    Use 'sudo apt autoremove' to remove them.
                    0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
                    29 Nov 13:40:51 ntpdate[8213]: adjust time server 46.17.63.196 offset -0.019258 sec
                    Generating locales (this might take a while)...
                      en_US.UTF-8... done
                    Generation complete.
                    gpg: keyring `/tmp/tmpr79_9sh8/secring.gpg' created
                    gpg: keyring `/tmp/tmpr79_9sh8/pubring.gpg' created
                    gpg: requesting key E5267A6C from hkp server keyserver.ubuntu.com
                    Error: retrieving gpg key timed out.
                    gpg: /tmp/tmpr79_9sh8/trustdb.gpg: trustdb created
                    gpg: key E5267A6C: public key "Launchpad PPA for Ondřej Surý" imported
                    gpg: Total number processed: 1
                    gpg:               imported: 1  (RSA: 1)
                    OK
                    gpg: keyring `/tmp/tmp0z4tf8uy/secring.gpg' created
                    gpg: keyring `/tmp/tmp0z4tf8uy/pubring.gpg' created
                    gpg: requesting key E5267A6C from hkp server keyserver.ubuntu.com
                    Error: retrieving gpg key timed out.
                    gpg: /tmp/tmp0z4tf8uy/trustdb.gpg: trustdb created
                    gpg: key E5267A6C: public key "Launchpad PPA for Ondřej Surý" imported
                    gpg: Total number processed: 1
                    gpg:               imported: 1  (RSA: 1)
                    OK
                    
                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by

                      @Kagashe said in Intermittent error 504:

                      gpg: requesting key E5267A6C from hkp server keyserver.ubuntu.com
                      Error: retrieving gpg key timed out.

                      There is nothing we can do. It’s not able to retrieve the key from the server. Probably a firewall is blocking that request?

                      To get around this you can edit the script code fogproject/lib/common/functions.sh, jump to line 601 and comment that so it looks like this.

                      ...
                                  esac
                                  ;;
                          esac
                      #    errorStat $?
                          dots "Preparing Package Manager"
                          $packmanUpdate >>$workingdir/error_logs/fog_error_${version}.log 2>&1
                      ...
                      
                      Now rerun the installer and you should get past the repo stuff.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      K 1 Reply Last reply Reply Quote 0
                      • K
                        Kagashe @Sebastian Roth
                        last edited by

                        @Sebastian-Roth Weird I figured that was the issue, so I whitelisted the machine on my firewall just to test but still didn’t work and there’s nothin in the firewall logs to suggest that it’s blocking anything, it’s a strange one…
                        Will give your suggestion a go now.

                        K 1 Reply Last reply Reply Quote 0
                        • K
                          Kagashe @Kagashe
                          last edited by

                          @Kagashe Editing the script solved it, thanks Sebastian.

                          1 Reply Last reply Reply Quote 0
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