FOG 1.5.2 Canges in FOG-Settings will not be stored and AD-Settings are wiped out

[BB-IKT]

Hy!
No one who has the same problem, or can help me with this issue?
Today I updated to 1.5.4 with the same result, that some changes in fog-setting will not be stored!
Is there anything I can do, to get more information on this problem?
regards
Bodo

[Quazz]

@bb-ikt Sorry for the lack of response.

I recommend updating to 1.5.4 and see if that helps already.

Please get back to us if it still occurs in 1.5.4 (and provide info such as Server OS, client OS, client browser)

[BB-IKT]

@quazz Thanks for response!
I already updated to 1.5.4 this morning, but this hasn`t changed anything.
Server OS: Ubuntu 16.04.4 LTS running as VM (8cores, 4GB) on a Hyper-V Host W2016
Client OS: WIN 10 x64
Browser: Firefox 60

The problems startet with the update from 1.4.4 to 1.5.2

Today I found some more strange behaviors:
FOG version Information does not show the actual versions, but after a minute doing nothing: “failed to get latest info”
Kernel Update does not show any kernel, but also after about a minute doing nothing “504 Gateway Time-out”

I am IT-admin in three schools, two of them have FOG 1.5.2 (1.5.4) with the same issues and one has 1.4.4 withou any issues, all installations are done in the same way (Hyper-V)

please be lenient with my bad english and also my Linux skills are not the very best…!

[Quazz]

@bb-ikt On the FOG WebUI there is a Log viewer under FOG Configuration.

I’m guessing there are some relevant errors under the PHP-FPM and/or Apache logs if you could paste them here.

[BB-IKT]

@quazz I really would if I could…, Apache ErrorLogfile says: “Unable to open file for reading”
So I connected to FOG via SSH and open the logfiles PHP-FMP and apache errorlog.
You will find the copied content attached

0_1528816009808_FOG-APACHE2.txt

0_1528816020869_FOG-PHP71-fpm.txt

[Quazz]

@bb-ikt Alright, so the reason you couldn’t view the logfiles was because of permissions problems. (you can check them with ls -lah /var/log/httpd (or apache2 on debian/ubuntu I think) permissions should be 755 (rwx r-x r-x)

I can also see your PHP-FPM max-children is set to 5. This is very low for most scenarios. I believe in FOG it’s currently set to 50.

I don’t see anything to explain your original problem adequately, however.

Can you try the actions you mentioned and see if anything new shows up in the logs? If nothing shows up you can also check the mariadb logs.

[BB-IKT]

@quazz Thanks for reply!
How or where do I change the PHP-FPM settings?

here are the current permission-settings of the Apache2-logfolder:
0_1528886769897_FOG-APACHE2_log_permissions.txt

Where do I find the mariadb-logs? Here are the files and folders in LOG:
0_1528887322547_log-folder.txt

Strangely enough, the other described problems (kernel update and version information) have been done as if by magic (I have not changed anything, but these two things are working again!) !?

[Quazz]

@bb-ikt

How or where do I change the PHP-FPM settings?

I don’t know by heart where to change it on debian based systems.

You can likely find out by doing something like grep -r pm.maxchildren /etc

Your permissions in the log folder make it so you can’t view logs in the Web GUI. chmod -R 755 var/log/php-fpm should resolve that hopefully (unless they’re being created with the wrong permissions, which would indicate a configuration issue in apache)

You can find the mariadb log under /var/log/mysql on debian based systems I believe.

[BB-IKT]

@quazz I changed the pm.max_children entry in /etc/php/7.1/fpm/pool.d/www.conf to 50
new PHP-Log:
0_1528889085857_FOG-PHP71-fpm_2.txt

I also changed permissions to 755, so now I can see the apache-log-files in the GUI!! (but I do not know how this permissions could change, nobody has ever changed them??)

Here the mysql log:
0_1528889995333_sql-log.txt

and actual Apache log:
0_1528890400238_FOG-APACHE2_2.txt

[Tom Elliott]

@bb-ikt logrotate changes them. On a cycle the permissions are reset to whatever it’s configured for. When this rotation occurs, it resets the file ownership and permissions.

[Quazz]

@bb-ikt It looks like some of your tables in the database have crashed.

sudo mysqlcheck -r fog

should hopefully repair them

[BB-IKT]

@tom-elliott Hy Tom! I understand! Will the new logfile again have the “wrong” permission when logrotate starts? Where can I set with which permissions the new logfile will be created?

But back to the main problem:

My problem is not the wrong permissions on the logfiles, but that settings in the fog settings are not saved.
For this I have new findings:
If I enter something in the fog settings under “Active Directory”, these entries are saved. But if I change something in the “FOG System Settings” afterwards (for example the menu timeout from 5 to 3) the entries in “Active Directory” will be deleted! That is reproducible.

[BB-IKT]

@quazz I do the “sudo mysqlcheck -r fog”
With this reply:
0_1528900646611_check-database.txt

but it did not solve the problem unfortunately!

[Quazz]

@bb-ikt Repairing them was important for many reasons not just for this specific problem.

On the FOG WebUI there should be a second PHP-FPM log file (www-error log), does that contain anything useful?

[BB-IKT]

@quazz hmmm., sorry, no such log, neither in the Web-Gui, nor in the /var/log/ and subdirectories…

[Tom Elliott]

@bb-ikt what os is the fog server

[BB-IKT]

@tom-elliott Ubuntu 16.04.4 LTS and Fog Server 1.5.4

[Tom Elliott]

@bb-ikt the fog settings currently requires you to press the update button for the category you’re working in. Pressing enter will give a success but won’t actually update anything. It doesn’t not support multiple section updating currently either, meaning if you edit multiple categories and choose update only the section containing that update would be stored. This is inconvienent but was intended to help prevent accidentally zeroing out data as those items are relatively important.

[BB-IKT]

@tom-elliott Hello Tom! I know that. But you misunderstand me!
What I do is the following:
I change an entry under “Active Directory” and press “Update” in this section -> Feedback: “successfully saved”.
If I then go to any other menu item in the FOG (e.g., Dashboard) and back to the “FOG Settings” to “Active Directory”, the changes made will still be there!
If I now change another item in the settings (for example, PXE MENU TIMEOUT and change the value 5 to 3) and press Update under this section, appears again “successfully saved”.
But if I switch to the dashboard and go back to the FOG settings under “Achtive Directory”, the entries made there have disappeared and also the change in the section above it (in PXE MENU TIMEOUT is again stored 5 instead of 3!)!
Printscreens:
First Change in Active Directory:

Press update:

Going to dashboard and back to FOG-Settings changing “PXE MENU TIMEOUT from 5 to 3” and press update:

Going to dashboard and back to Fog-Settings, all changes are gone!!: