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Trying to capture an image

Scheduled Pinned Locked Moved Solved
FOG Problems
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  • F
    fredlwal
    last edited by May 3, 2017, 12:33 PM

    Server
    • FOG Version: 1.3.5-rc-8
    • OS: Ubuntu 16.04 lts
    Client Windows 7
    • Service Version:
    • OS:
    Description

    I’m trying to capture an image but under active task the status is showing a spinning wheel. I know that last week I changed the ALTER USER password to blank would that cause the issue? Where would I look to view the log file?

    1 Reply Last reply Reply Quote 0
    • F
      fredlwal
      last edited by May 3, 2017, 12:38 PM

      https://goo.gl/photos/94B1Q7BHujS65p4j9

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      • Q
        Quazz Moderator
        last edited by May 3, 2017, 12:52 PM

        What is the actual problem? Is it unable to capture the image?

        It won’t show a progress bar until it is actually capturing the image, any previous steps (like resizing) don’t count.

        F 1 Reply Last reply May 4, 2017, 12:21 PM Reply Quote 0
        • T
          Tom Elliott
          last edited by May 3, 2017, 2:09 PM

          I can’t see the image you posted right now, but I have, more or less, the same questions as Quazz does.

          Seeing as you’re running an RC of 1.3.5, would you mind updating to the latest RC’s to see if the problem you’re facing right now is corrected for? 1.3.5 before RC-10 had issues with resizing images in particular with Windows 10, but I suppose could be present for any image, but seemed to be most notable for GPT based partition layouts.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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          • F
            fredlwal @Quazz
            last edited by May 4, 2017, 12:21 PM

            @Quazz @Tom-Elliott I set the task to capture and the progress bar on the desktop computer goes all the way though

            When the image is done it is saying the database failed, incorrect login and attempting to update database. Now the last thing that I did when I couldn’t get into the database last Friday, I used the ALTER USER command in mysql .

            Q 1 Reply Last reply May 4, 2017, 12:23 PM Reply Quote 0
            • Q
              Quazz Moderator @fredlwal
              last edited by Quazz May 4, 2017, 6:24 AM May 4, 2017, 12:23 PM

              @fredlwal That’s usually an FTP issue.

              https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

              Additional question, do you use the fog Linux account to login on the server directly? (not talking about web login) If so, did you change its password?

              Additionally, there was a problem with Ubuntu updating, I believe.

              Update FOG to the latest version should resolve that one specifically.

              F 1 Reply Last reply May 4, 2017, 5:58 PM Reply Quote 0
              • F
                fredlwal @Quazz
                last edited by May 4, 2017, 5:58 PM

                @Quazz @Tom-Elliott I set the task to capture and the progress bar on the desktop computer goes all the way though
                Upgrading to the latest ver worked.

                Thanks

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