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    Snapins blocked and remain in "Checked in"

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • J
      Joe Schmitt Senior Developer
      last edited by Joe Schmitt

      @Seydoo uninstalling / installing the client requires additional steps (https://wiki.fogproject.org/wiki/index.php?title=FOG_Client#Reset_encryption_data). As for macs, if they are pending, then they do infact exist on that host (they could be tunnel interfaces, VirtualBox interfaces, or any other kind of virtual adapter),

      Also be sure to check the fog.log to ensure that it is still the private key not found error, and not a new one now. Just because the client is still not authenticating doesn’t mean the underlying issue hasn’t changed.

      Your original issue Private key not found is strictly a server issue. How did you copy over your installation to the new server? On fresh installs or upgrades this issue is not present, indicating its likely a permission issue from when you migrated the server, or something alike. @Tom-Elliott would be best equipped to tell you which files / permissions to check.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      S 1 Reply Last reply Reply Quote 1
      • S
        Seydoo @Joe Schmitt
        last edited by Seydoo

        @Joe-Schmitt here are my steps

        Old server : RH6.5, FOG 1.3 rc23 @IP 172.27.1.1, around 200 clients

        • export Image DB

        1\ install fresh OS (centos 7) @IP 172.27.1.2
        2\ download fog 1.3.5 from sourceforge
        3\ install FOG
        4\ issues to access WEB GUI ==> uninstall php 5.x then install php7
        5\ change fog user password (due to network policies) on server / web GUI / FTP (fog settings) / node admin ==> all pwd are the same (not good but my fog server is in a private VLAN)
        6\ Change node storage in web GUI ==> from /images to /meti/images, snapins to /meti/snapins
        7\ Create new snapins (I didn’t use the export from the old server because I had problems to deploy some snapins due to hash issues)
        8\import images.csv, copy images files from old server to new server
        9\ stop the old server
        10\ change IP of new server ==> 172.27.1.1 (use wiki to do that)
        11\ lots of host pending ==> approve them (strange pending with the MFMOA119 as explain, it’s a basic notebook with 2 virtual NIC, a wifi and an ethernet NIC==> 50 pending MAC ==> approve and then delete host, no more pending since midday)

        Test deploying phase :

        issue with nfs mount ==> solve with your help yesterday ==> deploy success
        Test snapins deployment = issue

        • my computer is the one used for snapins deployment :
          first I used ancient client ==> doesn’t work, remove it and install 0.11.11 = nothing change (privacy key …)

        ==> copy /opt/fog/snapins/ssl from old to new server as you told me

        stil doesn’t work (fog.log is a new one i delete the old one)

        My fog server is a VM, I have a snapshot of it before 1st fog install (and before php update)

        You have my .fogsetting, do you need more info ?

        Tom ElliottT 1 Reply Last reply Reply Quote 0
        • Tom ElliottT
          Tom Elliott @Seydoo
          last edited by

          @Seydoo From the sounds of things, you have FOG Client set to be started even though the main image is a sysprepped image?

          I say this because:

          There’s only a few ways for MAC’s as you’ve described to associate to a single host in the manner you’re referring to.

          1. The mac’s that are registering have a common mac address that’s already “approved” with that particular host. This can happen because of Tunnel MAC’s or Virtual Host Mac addresses that would be the same on ALL hosts when imaging occurs.
          2. The hostname for other hosts are identical at the time the FOG Client goes to check in. If the mac’s are not sharing a common mac, and the hostname is not different for every host, as might happen when imaging occurs, when the host goes to check in it’s passing the hostname option and associating all mac’s with that registered hostname.

          As you keep saying the “Private key is not found” can you please repost a new fog.log since you’ve already “Reinstalled the client” and have “copied the original fog server’s /opt/fog/snapins folder entirely”?

          Since all of this happened, have you reinstalled the FOG Server using the --recreate-Keys as @Joe-Schmitt suggested?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • S
            Seydoo
            last edited by

            For the multipe pending MAC, no more since midday (I approve this host and then delete it)

            here is a new fog.log, I reinstall fog with --recreate-keys and put all my hosts in a group to reset encryption data, then start fog Service on my computer

            26/04/2017 17:24 Main Overriding exception handling
 26/04/2017 17:24 Main Bootstrapping Zazzles
 26/04/2017 17:24 Controller Initialize
 26/04/2017 17:24 Zazzles Creating main thread
 26/04/2017 17:24 Zazzles Service construction complete
 26/04/2017 17:24 Controller Start

 26/04/2017 17:24 Service Starting service
 26/04/2017 17:24 Bus Became bus server
 26/04/2017 17:24 Bus {
  "self": true,
  "channel": "Status",
  "data": "{\r\n  \"action\": \"load\"\r\n}"
}
 26/04/2017 17:24 Bus Emmiting message on channel: Status
 26/04/2017 17:24 Service Invoking early JIT compilation on needed binaries

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 26/04/2017 17:24 Client-Info Version: 0.11.11
 26/04/2017 17:24 Client-Info OS:      Windows
 26/04/2017 17:24 Middleware::Authentication Waiting for authentication timeout to pass
 26/04/2017 17:24 Middleware::Communication Download: http://172.27.1.1/fog/management/other/ssl/srvpublic.crt
 26/04/2017 17:24 Data::RSA FOG Server CA cert found
 26/04/2017 17:24 Middleware::Authentication Cert OK
 26/04/2017 17:24 Middleware::Communication POST URL: http://172.27.1.1/fog/management/index.php?sub=requestClientInfo&authorize&newService
 26/04/2017 17:24 Middleware::Response Private key not found

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 26/04/2017 17:24 Client-Info Version: 0.11.11
 26/04/2017 17:24 Client-Info OS:      Windows
 26/04/2017 17:24 Middleware::Authentication Waiting for authentication timeout to pass
            Tom ElliottT 1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott @Seydoo
              last edited by

              @Seydoo Okay can you run:

              sudo chmod -R 755 /opt/fog/snapins
sudo chown -R fog:root /opt/fog/snapins

              Then look on the logs?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              1 Reply Last reply Reply Quote 0
              • S
                Seydoo
                last edited by

                nothing change 😞

                Tom ElliottT 1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @Seydoo
                  last edited by

                  @Seydoo Can you get output of:

                  ls -lharRt /opt/fog/snapins

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 0
                  • S
                    Seydoo
                    last edited by Seydoo

                    @Tom-Elliott said in Snapins blocked and remain in "Checked in":

                    ls -lharRt /opt/fog/snapin

                    /opt/fog/snapins:
total 12K
drwxr-xr-x 3 fog root 4,0K 25 avril 17:53 .
drwxr-xr-x 3 fog root 4,0K 25 avril 17:53 ssl
drwxr-xr-x 5 fog root 4,0K 26 avril 17:42 ..

/opt/fog/snapins/ssl:
total 20K
drwxr-xr-x 3 fog root 4,0K 25 avril 17:53 ..
drwxr-xr-x 2 fog root 4,0K 25 avril 17:53 CA
drwxr-xr-x 3 fog root 4,0K 25 avril 17:53 .
-rwxr-xr-x 1 fog root 3,2K 26 avril 17:22 .srvprivate.key
-rwxr-xr-x 1 fog root 1,6K 26 avril 17:22 fog.csr

/opt/fog/snapins/ssl/CA:
total 20K
-rwxr-xr-x 1 fog root 1,8K 23 sept.  2016 .fogCA.pem
-rwxr-xr-x 1 fog root 3,2K 23 sept.  2016 .fogCA.key
drwxr-xr-x 2 fog root 4,0K 25 avril 17:53 .
drwxr-xr-x 3 fog root 4,0K 25 avril 17:53 ..
-rwxr-xr-x 1 fog root   17 26 avril 17:22 .srl

                    .srvprivate.key and fog.scr change with --recreate-keys ? because the date is not the same (today instead of 09/2016)

                    Tom ElliottT 1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott @Seydoo
                      last edited by

                      @Seydoo What’s defined for the SSL path in the storage node?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        Seydoo @Tom Elliott
                        last edited by Seydoo

                        @Tom-Elliott
                        …
                        O.M.G !!!
                        In french I’ll say “I’m a milstone”
                        I completely forgot check this value (which I changed when configure my storage node)
                        I’m so sorry for the lost time…
                        Of course the path wasn’t correct, i change it with /opt/fog/snapins/ssl

                        Tom ElliottT 1 Reply Last reply Reply Quote 0
                        • Tom ElliottT
                          Tom Elliott @Seydoo
                          last edited by

                          @Seydoo so updating the SSL path in the storage node made things work?

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          1 Reply Last reply Reply Quote 0
                          • S
                            Seydoo
                            last edited by

                            This post is deleted!
                            1 Reply Last reply Reply Quote 0
                            • S
                              Seydoo
                              last edited by Seydoo

                              Yes hostname is correct 🙂
                              I just have to test my snapin deployment

                              Ok so I have the same problem than my old server, some snapins failed to deploy due to “hash does not match”
                              This is a known issue for me, some snapins, I don’t know why simply doesn’t download correctly (my .exe is 1KB instead of 75203KB in server)

                              It seems something wrong in the settings, 3 snapins download at 1KB

                              BTW thanks Joe and Tom for you help, I’ll try to find out why my snapins doesn’t download correctly (all are 1ko in C:\Program Files (x86)\FOG\tmp with hash does not match in fog.log)

                              1 Reply Last reply Reply Quote 0
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