• Recent
    • Unsolved
    • Tags
    • Popular
    • Users
    • Groups
    • Search
    • Register
    • Login

    Surface 3 - Unable to obtain DHCP

    Scheduled Pinned Locked Moved Solved
    Hardware Compatibility
    5
    25
    9.4k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • D
      dylan123 @Scott Adams
      last edited by

      @Scott-Adams Thanks for the clear instructions Scott, gave it a shot but didn’t work unfortunately.

      • Added mac address manually by going host > create new host, as suggested and it skips the countdown window like it knows the task it has been assigned (capture).

      • It says it received DHCP answer on interface net0, speaks to fog server before going to next page

      • message at top says - i8042: Can’t read CTR while initializing i8042

      • continues on, says to unplug your device and replug as you suggested.

      • Unplug and replug although when I unplug it says "usb2-port1: cannot disable (err = -32)

      • hit enter and plug usb Ethernet back in quickly

      • Failed to get an IP via DHCP! Tried on interfaces(s):

      • Says to check network set up and try again. Eventually says press enter to continue.

      • ssh-keygen generating new host keys

      • starting sshd: ok

      • then I get these four lines -
        In: failed to create symbolic link ‘/dev/fd/fd’: No such file directory
        In: failed to create symbolic link ‘/def/stdin’: File exists
        In: failed to create symbolic link ‘/dev/stdout’ : File exists
        In: failed to create symbolic link ‘/dev/stderr’: File exists
        Running post init scripts…

      • Next page, No network interfaces found (verifyNetworkConnection)
        args passed:
        Kernel variables and settings - which is rather long so I won’t bother typing unless it will be of use.

      ev/fd/fd no such file or directory
      failed /dev/stdin: file exists.


      These were all tried with ‘has_usb_nic=1’ in the host kernel arguments and I tried ipxe.efi, ipxe7156.efi, snp.efi and snponly.efi

      When it says it failed to get DHCP, tried on Interface(s): and it doesn’t list any, I feel that is where it might be going wrong but that’s just a guess on my part.

      Scott AdamsS 1 Reply Last reply Reply Quote 0
      • Scott AdamsS
        Scott Adams @dylan123
        last edited by

        @dylan123 If you mentioned this already, I apologize. But, are you working with a Surface 3 or a Surface Pro 3? Everything in my environment is a Pro. I’m just wondering if we can take different hardware types out of the mix.

        Wayne WorkmanW D 2 Replies Last reply Reply Quote 0
        • Wayne WorkmanW
          Wayne Workman @Scott Adams
          last edited by

          @Scott-Adams There are also sub-models of each series. Surface Pro 3 has different sub models.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
          Daily Clean Installation Results:
          https://fogtesting.fogproject.us/
          FOG Reporting:
          https://fog-external-reporting-results.fogproject.us/

          1 Reply Last reply Reply Quote 0
          • D
            dylan123 @Scott Adams
            last edited by

            @Scott-Adams Yeah Surface Pro 3.

            Build version is 14393 for both the 3’s based on what it says in system information.

            1 Reply Last reply Reply Quote 0
            • D
              dylan123
              last edited by dylan123

              Just giving this a bump to see if anyone else has any other ideas of what I can try?

              Ran the latest update again to get 1.4.3 but still no luck.

              Using USB ethernet, I get to the stage of unplugging and replugging before getting the error message -

              Unplug and replug although when I unplug it says "usb2-port1: cannot disable (err = -32)
              Failed to get an IP via DHCP! Tried on interfaces(s):

              Using the dock with only ethernet connected it just fails to speak with the DHCP.

              Both attempts have gone through a dumb switch as well just to ensure they don’t hang without connection to the network.

              Maybe it just won’t work with the surface’s I’ve got, just thought I’d give this one final try.

              Wayne WorkmanW 1 Reply Last reply Reply Quote 0
              • Wayne WorkmanW
                Wayne Workman @dylan123
                last edited by Wayne Workman

                @dylan123 Have you tried George’s suggestion about a powered usb 2.0 hub ? You should be able to get one for less than ten dollars online.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                Daily Clean Installation Results:
                https://fogtesting.fogproject.us/
                FOG Reporting:
                https://fog-external-reporting-results.fogproject.us/

                D 1 Reply Last reply Reply Quote 0
                • D
                  dylan123 @Wayne Workman
                  last edited by

                  @Wayne-Workman said in Surface 3 - Unable to obtain DHCP:

                  @dylan123 Have you tried George’s suggestion about a powered usb 2.0 hub ? You should be able to get one for less than ten dollars online.

                  I haven’t yet Wayne mainly due to the fact Scott had success with the same adapter I’ve been attempting to use.

                  That said, I’m willing to buy one to test with as it would be great to be able to create images of our Surface 3/4s with FOG if possible 🙂

                  I imagine I should be able to buy any USB 2.0 to Ethernet adapter or is there a particular model/brand I should be looking at? I’ve been through some of the threads, particularly the one I linked earlier in this thread with Sarge and his Surface 4. He linked an Amazon 2.0 USB to Ethernet adapter but that’s currently no longer stocked so I can’t purchase that (probably take a while for it to be shipped to Aus anyways).

                  Think I’ll just go with this if I don’t need to be going for a particular brand/model - http://www.msy.com.au/peripherals/15841--edimax-eu-4208-usb20-10-100-ethernet-adapter.html

                  I could get one with USB ports as well but I’m thinking that might be a chance to cause another issue although it would be nice not having to swap from keyboard to Ethernet quickly!

                  1 Reply Last reply Reply Quote 0
                  • D
                    dylan123
                    last edited by

                    Finally have some success!

                    I think it’s been a mixture of things that have made it work this time compared to other attempts. I just tried with ipxe7156.efi instead of ipxe.efi which is what I was trying the other day (I know I previously used ipxe7156.efi with no success) and I was able to quick register it and begin the capture process, rather interesting that it was able to do the quick register and create it’s own host kernel argument of the - has_usb_nic=1 without me having to put that in which is nice. Also had a dumb switch in the middle along with doing more updates so I’m not sure what part has fixed it for me but it appears to be working!

                    Process for mine which is basically very similar to Scott’s well written instructions but will add everything I’ve done in case it helps someone in the future:

                    DHCP Server Settings
                    067 - ipxe7156.efi

                    Fog Client Version
                    Upgraded to FOG 1.4.0-RC-4
                    Upgraded Kernel Versions so both bzImage and bzImage32 versions are 4.10.9

                    Connection Setup
                    Network > dumb switch > Microsoft Surface Ethernet to USB Adapter (model:1663) > Surface 3/4 (4 I’ve got to the quick register page, haven’t tested further yet).
                    Left Surface keyboard plugged in

                    Surface BIOS Settings
                    Turn Trusted Platform Module off
                    Turn Secure Boot off
                    Change boot so network is allowed rather than just SSD - Network > SSD

                    Choose whether to quick register a client or capture/deploy an image.

                    Once all the above is set up then it’s basically how you do any other FOG image apart from having to disconnect and reconnect the USB network adapter.

                    Steps -

                    1. Ensure setup is plugged in as mentioned in the connection setup above
                    2. Hold volume down, press power on and hold volume down until red Surface screen appears then let go
                    3. Surface should start booting into fog
                    4. When prompted to unplug USB Nic, plug back in and hit the enter on Surface keyboard
                    5. If you’re quick registering, you should be able to select that option. If you’re capturing/deploying, it should automatically begin that process as you’ve set in the task manager on your FOG system.

                    Thanks for your assistance @Scott-Adams @george1421 @Tom-Elliott @Wayne-Workman

                    Thinking aloud, I suppose there isn’t really a way to register all my Surface machines because since I’m using the USB adapters and they’re the device that contains the MAC address (as I found out when I tried register the Surface 4 only to find it was listed as the Surface 3 model I did the quick register for before). Not really the end of the world if that’s the case as I can still create the images required and then just deploy it to the Surface as I wish.

                    Tom ElliottT Wayne WorkmanW 2 Replies Last reply Reply Quote 4
                    • Tom ElliottT
                      Tom Elliott @dylan123
                      last edited by

                      @dylan123 So if you added has_usb_nic=1 to the FOG_KERNEL_ARGS field in fog settings, this would be the reason you “didn’t have to add it back”. This “flag” doesn’t automatically set itself, so the only way to have it “preset” is if you entered this in FOG Configuration Page->FOG Settings->Expand All->FOG_KERNEL_ARGS

                      I’m glad you got it working and documented what worked in specific sequence. Hopefully all continues to work as expected for you.

                      What I might recommend, is if you know the nics and which devices they’re going to be attached to, is to take the MAC’s and create a CSV with the MAC and Hostname to tie with it.

                      This way you can specify the hostnames and not worry about the registration process itself. (I know not optimal but you can ensure all hosts receive the has_usb_nic flag this way.

                      Your CSV for these systems might look like:

                      "00:01:02:03:04:05","FirstHost","","","","","","","","","","","","","","has_usb_nic=1"
                      

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      D 1 Reply Last reply Reply Quote 0
                      • Wayne WorkmanW
                        Wayne Workman @dylan123
                        last edited by

                        @dylan123 I added the link to your solution post in the wiki. One day I (or someone else) can go through it all and make a formal article.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

                        1 Reply Last reply Reply Quote 0
                        • D
                          dylan123 @Tom Elliott
                          last edited by

                          @Wayne-Workman said in Surface 3 - Unable to obtain DHCP:

                          @dylan123 I added the link to your solution post in the wiki. One day I (or someone else) can go through it all and make a formal article.

                          Sounds great, happy to help if required in more detailed instructions if needed 🙂

                          @Tom-Elliott said in Surface 3 - Unable to obtain DHCP:

                          @dylan123 So if you added has_usb_nic=1 to the FOG_KERNEL_ARGS field in fog settings, this would be the reason you “didn’t have to add it back”. This “flag” doesn’t automatically set itself, so the only way to have it “preset” is if you entered this in FOG Configuration Page->FOG Settings->Expand All->FOG_KERNEL_ARGS

                          Think I was half correct with what I said, I must have had the host with the mac still added. Interestingly though, I’ve found I don’t need that command for the surface 3s.

                          • So basically in the config > fog settings > fog_kernel_args section, that’s blank.
                          • In my host section, it only contains two laptops that are both the HP models I’ve been previously working with, no surfaces.
                          • I can then turn on any surface 3 and it will boot to the fog menu where I can either quick register it (not much point) or deploy the surface 3 image I took yesterday.
                            *I did a quick register of the surface 3 given I thought it automatically added the has_usb_nic=1 to the arg section however it didn’t. It still added the surface to my list of hosts though
                          • I then tried with a surface 4, it booted to the fog section but when I selected ‘quick register’ I got then ‘unable to obtain DHCP address’ type error message which suggests for the surface 4, I need to have the has_usb_nic=1 argument.

                          Just thought it was interesting how that worked, probably come across that though with other people that have been trying to image surfaces.

                          1 Reply Last reply Reply Quote 0
                          • 1
                          • 2
                          • 2 / 2
                          • First post
                            Last post

                          227

                          Online

                          12.0k

                          Users

                          17.3k

                          Topics

                          155.2k

                          Posts
                          Copyright © 2012-2024 FOG Project