• Recent
  • Unsolved
  • Tags
  • Popular
  • Users
  • Groups
  • Search
  • Register
  • Login
  • Recent
  • Unsolved
  • Tags
  • Popular
  • Users
  • Groups
  • Search
  • Register
  • Login

Dell XPS 13 Hard Drive not Found.

Scheduled Pinned Locked Moved
Hardware Compatibility
4
5
2.0k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • D
    dbrisser
    last edited by dbrisser Mar 27, 2017, 3:04 PM Mar 27, 2017, 9:03 PM

    We are running FOG 1.3.5 and just got in a new Dell XPS 13. We purchased the Dell USB-C ethernet adapter so we can PXE boot. I enabled Legacy boot options and can successfully boot into the fog menu. After adding the computer and then tried to deploy our image to it I received a getHardDisk error (see screenshot). I’m assuming this is because of the the NVME drive. Is there a way of getting around this error?

    Thanks!

    Picture of Error

    1 Reply Last reply Reply Quote 0
    • G
      george1421 Moderator
      last edited by Mar 27, 2017, 9:06 PM

      All other systems are running fine, except this XPS? (just trying to determine where the problem is not)

      Running through the fog compatibility tests (in the ipxe menu) also shows the disk is at fault?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      1 Reply Last reply Reply Quote 0
      • B
        Bob Henderson
        last edited by Mar 27, 2017, 9:12 PM

        You need to see what the hard drive is being mounted as, and pass that on as the disk info in FOG for it to recognize. NVME and EMMC drives are bad for this, as they don’t show up as a traditional disk.

        I’d take a look at what you got when you registered the laptop, and pass that in the host files on the web interface.

        1 Reply Last reply Reply Quote 0
        • T
          Tom Elliott
          last edited by Mar 27, 2017, 9:16 PM

          Most often I see this because the bios is presenting the disk in raid which fog doesn’t recognize

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • D
            dbrisser
            last edited by Mar 30, 2017, 8:34 PM

            Thanks for the suggestions! All our other systems are imaging just fine. I Dell has some kinks to work out with this system. When I try to PXE boot with the drive in AHCI mode the system hangs at a black screen and doesn’t even attempt to boot.

            1 Reply Last reply Reply Quote 0
            • 1 / 1
            1 / 1
            • First post
              1/5
              Last post

            209

            Online

            12.1k

            Users

            17.3k

            Topics

            155.3k

            Posts
            Copyright © 2012-2024 FOG Project