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Dell 7040 NVMe SSD Boot Issue

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  • G
    george1421 Moderator @george1421
    last edited by Jan 25, 2017, 8:09 PM

    @george1421 I had to do real work this afternoon so I had to stop.

    But the last thing I did was try to install windows 10 from the recovery disk and the windows 10 installer would not see the nvme disk in uefi mode with raid-on. When I have a bit more time I’ll see if I can boot a ubuntu live dvd and see if that will see that nvme drive.

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

    J 1 Reply Last reply Jan 25, 2017, 8:31 PM Reply Quote 0
    • J
      jburleson @george1421
      last edited by Jan 25, 2017, 8:31 PM

      @george1421

      Here is what I got when I booted Ubuntu 16.04 from USB. I ran through the same commands you ran previously in the thread.

      BIOS: UEFI
      SATA Operation: RAID

      lsblk still does not show the hard drive.

      ubuntu@ubuntu:~$ lsblk
      NAME   MAJ:MIN RM  SIZE RO TYPE MOUNTPOINT
      sda      8:0    1 14.9G  0 disk /cdrom
      ├─sda1   8:1    1  1.4G  0 part 
      └─sda2   8:2    1  2.3M  0 part 
      loop0    7:0    0  1.4G  1 loop /rofs
      ubuntu@ubuntu:~$ 
      

      Onboard Hardware:

      ubuntu@ubuntu:~$ lspci -nn
      00:00.0 Host bridge [0600]: Intel Corporation Sky Lake Host Bridge/DRAM Registers [8086:191f] (rev 07)
      00:01.0 PCI bridge [0604]: Intel Corporation Sky Lake PCIe Controller (x16) [8086:1901] (rev 07)
      00:02.0 VGA compatible controller [0300]: Intel Corporation Sky Lake Integrated Graphics [8086:1912] (rev 06)
      00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller [8086:a12f] (rev 31)
      00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-H Thermal subsystem [8086:a131] (rev 31)
      00:16.0 Communication controller [0780]: Intel Corporation Sunrise Point-H CSME HECI #1 [8086:a13a] (rev 31)
      00:17.0 RAID bus controller [0104]: Intel Corporation SATA Controller [RAID mode] [8086:2822] (rev 31)
      00:1f.0 ISA bridge [0601]: Intel Corporation Sunrise Point-H LPC Controller [8086:a146] (rev 31)
      00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-H PMC [8086:a121] (rev 31)
      00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-H HD Audio [8086:a170] (rev 31)
      00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-H SMBus [8086:a123] (rev 31)
      00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (2) I219-LM [8086:15b7] (rev 31)
      ubuntu@ubuntu:~$ 
      

      Kernel Drivers

      ubuntu@ubuntu:~$ lspci -k
      00:00.0 Host bridge: Intel Corporation Sky Lake Host Bridge/DRAM Registers (rev 07)
      	Subsystem: Dell Skylake Host Bridge/DRAM Registers
      00:01.0 PCI bridge: Intel Corporation Sky Lake PCIe Controller (x16) (rev 07)
      	Kernel driver in use: pcieport
      	Kernel modules: shpchp
      00:02.0 VGA compatible controller: Intel Corporation Sky Lake Integrated Graphics (rev 06)
      	Subsystem: Dell Skylake Integrated Graphics
      	Kernel driver in use: i915_bpo
      	Kernel modules: i915_bpo
      00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31)
      	Subsystem: Dell Sunrise Point-H USB 3.0 xHCI Controller
      	Kernel driver in use: xhci_hcd
      00:14.2 Signal processing controller: Intel Corporation Sunrise Point-H Thermal subsystem (rev 31)
      	Subsystem: Dell Sunrise Point-H Thermal subsystem
      00:16.0 Communication controller: Intel Corporation Sunrise Point-H CSME HECI #1 (rev 31)
      	Subsystem: Dell Sunrise Point-H CSME HECI
      	Kernel driver in use: mei_me
      	Kernel modules: mei_me
      00:17.0 RAID bus controller: Intel Corporation SATA Controller [RAID mode] (rev 31)
      	Subsystem: Dell SATA Controller [RAID mode]
      	Kernel driver in use: ahci
      	Kernel modules: ahci
      00:1f.0 ISA bridge: Intel Corporation Sunrise Point-H LPC Controller (rev 31)
      	Subsystem: Dell Sunrise Point-H LPC Controller
      00:1f.2 Memory controller: Intel Corporation Sunrise Point-H PMC (rev 31)
      	Subsystem: Dell Sunrise Point-H PMC
      00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31)
      	Subsystem: Dell Sunrise Point-H HD Audio
      	Kernel driver in use: snd_hda_intel
      	Kernel modules: snd_hda_intel
      00:1f.4 SMBus: Intel Corporation Sunrise Point-H SMBus (rev 31)
      	Subsystem: Dell Sunrise Point-H SMBus
      	Kernel modules: i2c_i801
      00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (2) I219-LM (rev 31)
      	Subsystem: Dell Ethernet Connection (2) I219-LM
      	Kernel driver in use: e1000e
      	Kernel modules: e1000e
      
      J 1 Reply Last reply Jan 25, 2017, 8:45 PM Reply Quote 0
      • J
        jburleson @jburleson
        last edited by Jan 25, 2017, 8:45 PM

        @jburleson Second test. Switch from UEFI to Legacy but left SATA Operation in RAID mode.

        You are going to like this.

        lsblk

        ubuntu@ubuntu:~$ lsblk
        NAME        MAJ:MIN RM   SIZE RO TYPE MOUNTPOINT
        sda           8:0    1  14.9G  0 disk /cdrom
        ├─sda1        8:1    1   1.4G  0 part 
        └─sda2        8:2    1   2.3M  0 part 
        loop0         7:0    0   1.4G  1 loop /rofs
        nvme0n1     259:0    0 238.5G  0 disk 
        ├─nvme0n1p1 259:1    0   450M  0 part 
        ├─nvme0n1p2 259:2    0   100M  0 part 
        ├─nvme0n1p3 259:3    0    16M  0 part 
        └─nvme0n1p4 259:4    0 237.9G  0 part 
        ubuntu@ubuntu:~$ 
        

        Onboard Hardware:

        ubuntu@ubuntu:~$ lspci -nn
        00:00.0 Host bridge [0600]: Intel Corporation Sky Lake Host Bridge/DRAM Registers [8086:191f] (rev 07)
        00:01.0 PCI bridge [0604]: Intel Corporation Sky Lake PCIe Controller (x16) [8086:1901] (rev 07)
        00:02.0 VGA compatible controller [0300]: Intel Corporation Sky Lake Integrated Graphics [8086:1912] (rev 06)
        00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller [8086:a12f] (rev 31)
        00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-H Thermal subsystem [8086:a131] (rev 31)
        00:16.0 Communication controller [0780]: Intel Corporation Sunrise Point-H CSME HECI #1 [8086:a13a] (rev 31)
        00:17.0 RAID bus controller [0104]: Intel Corporation SATA Controller [RAID mode] [8086:2822] (rev 31)
        00:1b.0 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Root Port #17 [8086:a167] (rev f1)
        00:1f.0 ISA bridge [0601]: Intel Corporation Sunrise Point-H LPC Controller [8086:a146] (rev 31)
        00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-H PMC [8086:a121] (rev 31)
        00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-H HD Audio [8086:a170] (rev 31)
        00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-H SMBus [8086:a123] (rev 31)
        00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (2) I219-LM [8086:15b7] (rev 31)
        02:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd NVMe SSD Controller [144d:a802] (rev 01)
        ubuntu@ubuntu:~$ 
        

        Notice the new addition

        02:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd NVMe SSD Controller [144d:a802] (rev 01)
        

        Kernel Drivers

        ubuntu@ubuntu:~$ lspci -k
        00:00.0 Host bridge: Intel Corporation Sky Lake Host Bridge/DRAM Registers (rev 07)
        	Subsystem: Dell Skylake Host Bridge/DRAM Registers
        00:01.0 PCI bridge: Intel Corporation Sky Lake PCIe Controller (x16) (rev 07)
        	Kernel driver in use: pcieport
        	Kernel modules: shpchp
        00:02.0 VGA compatible controller: Intel Corporation Sky Lake Integrated Graphics (rev 06)
        	Subsystem: Dell Skylake Integrated Graphics
        	Kernel driver in use: i915_bpo
        	Kernel modules: i915_bpo
        00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31)
        	Subsystem: Dell Sunrise Point-H USB 3.0 xHCI Controller
        	Kernel driver in use: xhci_hcd
        00:14.2 Signal processing controller: Intel Corporation Sunrise Point-H Thermal subsystem (rev 31)
        	Subsystem: Dell Sunrise Point-H Thermal subsystem
        00:16.0 Communication controller: Intel Corporation Sunrise Point-H CSME HECI #1 (rev 31)
        	Subsystem: Dell Sunrise Point-H CSME HECI
        	Kernel driver in use: mei_me
        	Kernel modules: mei_me
        00:17.0 RAID bus controller: Intel Corporation SATA Controller [RAID mode] (rev 31)
        	Subsystem: Dell SATA Controller [RAID mode]
        	Kernel driver in use: ahci
        	Kernel modules: ahci
        00:1b.0 PCI bridge: Intel Corporation Sunrise Point-H PCI Root Port #17 (rev f1)
        	Kernel driver in use: pcieport
        	Kernel modules: shpchp
        00:1f.0 ISA bridge: Intel Corporation Sunrise Point-H LPC Controller (rev 31)
        	Subsystem: Dell Sunrise Point-H LPC Controller
        00:1f.2 Memory controller: Intel Corporation Sunrise Point-H PMC (rev 31)
        	Subsystem: Dell Sunrise Point-H PMC
        00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31)
        	Subsystem: Dell Sunrise Point-H HD Audio
        	Kernel driver in use: snd_hda_intel
        	Kernel modules: snd_hda_intel
        00:1f.4 SMBus: Intel Corporation Sunrise Point-H SMBus (rev 31)
        	Subsystem: Dell Sunrise Point-H SMBus
        	Kernel modules: i2c_i801
        00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (2) I219-LM (rev 31)
        	Subsystem: Dell Ethernet Connection (2) I219-LM
        	Kernel driver in use: e1000e
        	Kernel modules: e1000e
        02:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller (rev 01)
        	Subsystem: Samsung Electronics Co Ltd NVMe SSD Controller
        	Kernel driver in use: nvme
        	Kernel modules: nvme
        ubuntu@ubuntu:~$ 
        

        Picked up the Samsung controller here as well.

        J 1 Reply Last reply Jan 25, 2017, 9:09 PM Reply Quote 0
        • J
          jburleson @jburleson
          last edited by Jan 25, 2017, 9:09 PM

          @jburleson This seems to be a known issue or least it has been reported elsewhere.

          Here is an ArchLinux post from a year ago about the same issue.
          https://bbs.archlinux.org/viewtopic.php?id=204629

          I also found posts on superuser about linux not finding the nvme drive under UEFI with RAID on.

          Ultimately the solution was to switch to ACHI.

          G 1 Reply Last reply Jan 25, 2017, 9:30 PM Reply Quote 0
          • G
            george1421 Moderator @jburleson
            last edited by Jan 25, 2017, 9:30 PM

            @jburleson That is about what conclusion I came up with.

            I used linux mint. It would not find the hard drive in raid-on mode but would in achi mode. The same held true for windows 10 with in uefi mode. The nearest I can guess is that raid mode and uefi are not happy together.

            So at the end of the day if anyone needs to use an nvme disk in uefi mode they MUST switch the disk mode to achi, period.

            Thank you for testing in your environment too. I think we have a solid answer, use achi mode if you are running uefi on a Dell 7040.

            <edit> FWIW the firmware on this 7040 is 1.4.5 (which I know isn’t the latest).

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            J 1 Reply Last reply Jan 25, 2017, 9:34 PM Reply Quote 0
            • J
              jburleson @george1421
              last edited by Jan 25, 2017, 9:34 PM

              @george1421 I updated the BIOS on mine to 1.5.7. Same results.

              1 Reply Last reply Reply Quote 1
              • J
                jjacobs
                last edited by Jan 26, 2017, 12:25 PM

                Hi,

                I just got a call from a colleague that we had the same problem today. I updated last Thursday to the latest svn 6061, before we used an svn from the beginning of 2016 with a kernel of December 2016.
                Before the Optiplex 7040 worked great without any changes to RAID or AHCI.

                The change to AHCI works for us, it still gives some errors but it continues.

                Kind regards,
                Johan

                G 1 Reply Last reply Jan 26, 2017, 12:31 PM Reply Quote 0
                • G
                  george1421 Moderator @jjacobs
                  last edited by Jan 26, 2017, 12:31 PM

                  @jjacobs Just for clarity (understand its early here in the US). Are you saying a kernel from early december worked correctly on a 7040 with an nvme disk running in uefi mode? And now you updated to svn 6061 and it failes?

                  If this is the case it gives us a solid timeline.

                  BUT I’m suspecting there are different circumstances since Win10, Mint 18, and Ubuntu 16.04 (actually what Mint 18 is based on) gave us the same results as the FOS Linux.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                  J 1 Reply Last reply Jan 26, 2017, 12:34 PM Reply Quote 0
                  • J
                    jjacobs @george1421
                    last edited by Jan 26, 2017, 12:34 PM

                    @george1421, no we are using the legacy mode, i didn’t knew that the uefi mode worked in Fog 🙂

                    G 1 Reply Last reply Jan 26, 2017, 12:36 PM Reply Quote 0
                    • G
                      george1421 Moderator @jjacobs
                      last edited by Jan 26, 2017, 12:36 PM

                      @jjacobs said in Dell 7040 NVMe SSD Boot Issue:

                      @george1421, no we are using the legacy mode, i didn’t knew that the uefi mode worked in Fog 🙂

                      OK thanks for clearing that up.

                      Yes, uefi (working well) and nvme disks were added in an early 1.2.0 trunk release of FOG. With FOG 1.3.x both are fully supported and work very well. UEFI (EFI) is here to stay so its either support or die. Many new systems are coming uefi only (i.e. MS Surface Pro)

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                      1 Reply Last reply Reply Quote 0
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