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    Several problems with Surface Pro 4

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • S
      Sebastian Roth Moderator
      last edited by

      @jhuesser Now I see. From what I remember (check out this post) the cdc_ether kernel module is not working nicely and therefore Tom and I decided to through it out kernel config. AFAIK there should be a patch added to the kernel that adds support for those 045e:07c6 and 045e:07ab Microsoft devices to the r8153 driver included in the kernel already. @Tom-Elliott do we still add this patch??

      As well read through this and see if your DHCP config is fine.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      J Tom ElliottT 3 Replies Last reply Reply Quote 2
      • J
        jhuesser @Sebastian Roth
        last edited by

        @Sebastian-Roth Thank you. Will have a deeper look into it at work on monday.

        1 Reply Last reply Reply Quote 0
        • J
          jhuesser @Sebastian Roth
          last edited by jhuesser

          @Sebastian-Roth Hi, so should i download the kernel you posted here?

          @Sebastian-Roth said in Several problems with Surface Pro 4:

          (check out this post)

          As well read through this and see if your DHCP config is fine.

          Should be correct. I can’t enable the config through the whole subnet, so i enter it manually for every host.

          1 Reply Last reply Reply Quote 0
          • Tom ElliottT
            Tom Elliott @Sebastian Roth
            last edited by

            @Sebastian-Roth Yes, I still add the REALTEK_MICROSOFT VENDOR_ID and PCI_ID’s to the kernels.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            J 1 Reply Last reply Reply Quote 0
            • J
              jhuesser @Tom Elliott
              last edited by

              @Tom-Elliott So no need to install the kernel here?

              @Sebastian-Roth said in Several problems with Surface Pro 4:

              @jhuesser Now I see. From what I remember (check out this post) the cdc_ether kernel module is not working nicely and therefore Tom and I decided to through it out kernel config.

              1 Reply Last reply Reply Quote 0
              • Tom ElliottT
                Tom Elliott
                last edited by

                If you’re in RC-8, you should have kernel 4.7.0, so no you wouldn’t need to update.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                J 1 Reply Last reply Reply Quote 1
                • J
                  jhuesser @Tom Elliott
                  last edited by

                  @Tom-Elliott I’m on RC-7 so i will update tomorrow, thank you!

                  1 Reply Last reply Reply Quote 0
                  • J
                    jhuesser
                    last edited by

                    So now I have Running Version 1.3.0-RC-8 SVN Revision: 5949. Created a upload-debug task. The image of the output is below. If i pull out the usb nix and putting it back in, it recognize, that somethig is pulled in, but pressing enter doesn’t work at any time.

                    NIc error

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by Sebastian Roth

                      @jhuesser said:

                      If i pull out the usb nix and putting it back in, it recognize, that somethig is pulled in, but pressing enter doesn’t work at any time.

                      The last line (r8152 .... eth0 ...) looks promising. Kind of strange that nothing is happending after hitting enter. Possibly the keyboard is internally connected via USB as well and just screwed up by re-plugging the USB NIC?!? Does the system freeze completely after that? What if you use an external USB keyboard?

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                      • J
                        jhuesser @Sebastian Roth
                        last edited by

                        @Sebastian-Roth Yeah, but after r8152 .. eth0 nothing happens. The keyboard also doesn’t get recognized if i don’t pull out anything. The keyboard is connected via the Surface connector. If i pull it out and plug it in again it says:

                        usb 1-7: new full-speed USB device number 3 using xhci_hcd
                        
                        1 Reply Last reply Reply Quote 0
                        • Q
                          Quazz Moderator
                          last edited by

                          The keyboard issue was also happening here , but as of yet no fix for it.

                          george1421G 1 Reply Last reply Reply Quote 0
                          • george1421G
                            george1421 Moderator @Quazz
                            last edited by

                            @Quazz said in Several problems with Surface Pro 4:

                            The keyboard issue was also happening here , but as of yet no fix for it.

                            It it clear that the keyboard is freezing or is the system locking up? If we add an external usb keyboard it is seen and is it usable?

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                            1 Reply Last reply Reply Quote 0
                            • Tom ElliottT
                              Tom Elliott
                              last edited by

                              I’ve just added a whole slew of keyboard drivers to the kernels. Can you try re-installing the 4.7.0 kernel and see if you can start using your keyboard again?

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              J 1 Reply Last reply Reply Quote 1
                              • J
                                jhuesser @Tom Elliott
                                last edited by

                                @Tom-Elliott Thank you very much! Downloaded the new kernels from the update kernel site, unfurtunally I’ve got the same error as above.

                                Tom ElliottT 1 Reply Last reply Reply Quote 0
                                • Tom ElliottT
                                  Tom Elliott @jhuesser
                                  last edited by

                                  @jhuesser Is the keyboard still not working?

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  J J 2 Replies Last reply Reply Quote 0
                                  • J
                                    jhuesser @Tom Elliott
                                    last edited by

                                    @Tom-Elliott nope, it isn’t working…

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      Sebastian Roth Moderator
                                      last edited by

                                      @jhuesser So this is a keyboard error now, not a NIC error anymore?!? Do I get this right?

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      J 1 Reply Last reply Reply Quote 0
                                      • J
                                        jhuesser @Sebastian Roth
                                        last edited by

                                        @Sebastian-Roth I’m not quite sure. It seems that FOS doesn’t regocnize the NIC and the keyboard. I don’t know how FOS exactly works, but after r8182 2-1:1.0 eth0 v1.08.5 should there be more? Because after replug the nic it stops there.

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          jhuesser
                                          last edited by

                                          I’ve looked into it with @Sebastian-Roth We’ve modifyed the initrd to remove the keyboard interaction (pressing enter to continue). After that the Surface continues with the boot and starts the debut upload task, but because the keyboard doesn’t get recognized, I can’t start the fog script…

                                          upload debug task

                                          Tom ElliottT 1 Reply Last reply Reply Quote 0
                                          • Tom ElliottT
                                            Tom Elliott @jhuesser
                                            last edited by

                                            @jhuesser Remove the debug flag from the db. It will not be in debug mode and should continue on as expected, unless you started this as “Host->Basic Tasks->Advanced Tasks->Capture - Debug/Deploy - Debug” in which case you’d need to cancel the task and recreate the tasking like you normally would.

                                            Of course you could just do the cancel recreate tasking method anyway (which is likely going to be faster than finding the task in mysql and removing the debug flag.

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                            J 1 Reply Last reply Reply Quote 0
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