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    FOG Communication ERROR after power on (not after FOGservice restart)

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • Z
      zavo
      last edited by

      Hi Guys

      I’m running FOGTrunk 5566 with FOG client 0.9.7 on Windows 8.1 clients.

      When I power on a Windows 8.1 client, the first time the FOG client service connects, it sometimes gives communication ERROR: Could not contact FOG server. After 60 seconds, the clients connects again to the FOG server, this time succesfully.

      The big problem now is: the Authentication module only communicates with the FOG server during FOG service startup. If the communication module fails to connect, the taskReboot and HostnameChanger module fail to do their job, because they use the encrypted channel if I’m not mistaken.

      We can work around this problem by restarting to FOG service a few minutes after the windows 8.1 client is powered on.
      This causes big problems during deployment because the FOG client handles the hostname changing and active directory joining.

      Any ideas?

      fog.log right after system startup:

      
 30/11/2015 12:24 Bus Became bus server
 30/11/2015 12:24 Bus {
  "channel": "Status",
  "data": "{\r\n  \"action\": \"load\"\r\n}"
}

 30/11/2015 12:24 Bus Emmiting message on channel: Status
------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:24 Client-Info Version: 0.9.7
 30/11/2015 12:24 Middleware::Communication URL: http://192.168.129.12/fog/management/other/ssl/srvpublic.crt
 30/11/2015 12:24 Middleware::Communication ERROR: Could not download file
 30/11/2015 12:24 Middleware::Communication ERROR: Kan geen verbinding met de externe server maken
 30/11/2015 12:24 Middleware::Authentication ERROR: Could not authenticate
 30/11/2015 12:24 Middleware::Authentication ERROR: Het systeem kan het opgegeven bestand niet vinden.

 30/11/2015 12:24 Bus Registering ParseBus in channel Power

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:24 Client-Info Version: 0.9.7
 30/11/2015 12:24 ClientUpdater Running...
 30/11/2015 12:24 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=clientupdater&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:24 Middleware::Communication ERROR: Could not contact FOG server
 30/11/2015 12:24 Middleware::Communication ERROR: Kan geen verbinding met de externe server maken
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:24 Client-Info Version: 0.9.7
 30/11/2015 12:24 TaskReboot Running...
 30/11/2015 12:24 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=taskreboot&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:24 Middleware::Communication ERROR: Could not contact FOG server
 30/11/2015 12:24 Middleware::Communication ERROR: Kan geen verbinding met de externe server maken
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:24 Client-Info Version: 0.9.7
 30/11/2015 12:24 HostnameChanger Running...
 30/11/2015 12:24 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=hostnamechanger&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:24 Middleware::Communication ERROR: Could not contact FOG server
 30/11/2015 12:24 Middleware::Communication ERROR: Kan geen verbinding met de externe server maken
------------------------------------------------------------------------------


------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:24 Client-Info Version: 0.9.7
 30/11/2015 12:24 SnapinClient Running...
 30/11/2015 12:24 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=snapinclient&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:24 Middleware::Communication ERROR: Could not contact FOG server
 30/11/2015 12:24 Middleware::Communication ERROR: Kan geen verbinding met de externe server maken
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:24 Client-Info Version: 0.9.7
 30/11/2015 12:24 PrinterManager Running...
 30/11/2015 12:24 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=printermanager&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:24 Middleware::Communication ERROR: Could not contact FOG server
 30/11/2015 12:24 Middleware::Communication ERROR: Kan geen verbinding met de externe server maken
------------------------------------------------------------------------------


------------------------------------------------------------------------------
-----------------------------------GreenFOG-----------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:24 Client-Info Version: 0.9.7
 30/11/2015 12:24 GreenFOG Running...
 30/11/2015 12:24 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=greenfog&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:24 Middleware::Communication ERROR: Could not contact FOG server
 30/11/2015 12:24 Middleware::Communication ERROR: Kan geen verbinding met de externe server maken
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:24 Client-Info Version: 0.9.7
 30/11/2015 12:24 UserTracker Running...
 30/11/2015 12:24 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=usertracker&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:24 Middleware::Communication ERROR: Could not contact FOG server
 30/11/2015 12:24 Middleware::Communication ERROR: Kan geen verbinding met de externe server maken
------------------------------------------------------------------------------

 30/11/2015 12:24 Middleware::Communication URL: http://192.168.129.12/fog/management/index.php?node=client&sub=configure&newService=1
 30/11/2015 12:24 Middleware::Communication ERROR: Could not contact FOG server
 30/11/2015 12:24 Middleware::Communication ERROR: Kan geen verbinding met de externe server maken
 30/11/2015 12:24 Service Sleeping for 60 seconds

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:25 Client-Info Version: 0.9.7
 30/11/2015 12:25 ClientUpdater Running...
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=clientupdater&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Response: Success
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/getversion.php?client&newService=1
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:25 Client-Info Version: 0.9.7
 30/11/2015 12:25 TaskReboot Running...
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=taskreboot&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Response: Success
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/jobs.php?mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Unknown Response: ?h*?????[??N?
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:25 Client-Info Version: 0.9.7
 30/11/2015 12:25 HostnameChanger Running...
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=hostnamechanger&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Response: Success
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/hostname.php?moduleid=hostnamechanger&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Unknown Response: }U???y??`??b???])nR?rVAZ"?%2`?5????à???'?r???@????&{??m??5Z?Mm??D:}?;$???_???mpc#d$Oy??4+?????ot???G??g0????S?	??S<&??:??{?Dt
------------------------------------------------------------------------------


------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:25 Client-Info Version: 0.9.7
 30/11/2015 12:25 SnapinClient Running...
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=snapinclient&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Response: Success
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/snapins.checkin.php?mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Response: No snapins
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:25 Client-Info Version: 0.9.7
 30/11/2015 12:25 PrinterManager Running...
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=printermanager&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Response: Module is disabled globally on the FOG server
------------------------------------------------------------------------------


------------------------------------------------------------------------------
-----------------------------------GreenFOG-----------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:25 Client-Info Version: 0.9.7
 30/11/2015 12:25 GreenFOG Running...
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=greenfog&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Response: Module is disabled globally on the FOG server
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:25 Client-Info Version: 0.9.7
 30/11/2015 12:25 UserTracker Running...
 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=usertracker&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:25 Middleware::Communication Response: Success
------------------------------------------------------------------------------

 30/11/2015 12:25 Middleware::Communication URL: http://192.168.129.12/fog/management/index.php?node=client&sub=configure&newService=1
 30/11/2015 12:25 Middleware::Communication Response: Success
 30/11/2015 12:25 Service Sleeping for 93 seconds

      fog.log after FOGservice restart when the client is already powered on for a while

       30/11/2015 12:18 Bus Became bus server
 30/11/2015 12:18 Bus {
  "channel": "Status",
  "data": "{\r\n  \"action\": \"load\"\r\n}"
}
 30/11/2015 12:18 Bus Emmiting message on channel: Status

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:18 Client-Info Version: 0.9.7
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/management/other/ssl/srvpublic.crt
 30/11/2015 12:18 Data::RSA FOG Server CA cert found
 30/11/2015 12:18 Middleware::Authentication Cert OK
 30/11/2015 12:18 Middleware::Communication POST URL: http://192.168.129.12/fog/management/index.php?sub=authorize
 30/11/2015 12:18 Middleware::Communication Response: Success
 30/11/2015 12:18 Middleware::Authentication Authenticated

 30/11/2015 12:18 Bus Registering ParseBus in channel Power

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:18 Client-Info Version: 0.9.7
 30/11/2015 12:18 ClientUpdater Running...
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=clientupdater&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: Success
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/getversion.php?client&newService=1
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:18 Client-Info Version: 0.9.7
 30/11/2015 12:18 TaskReboot Running...
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=taskreboot&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: Success
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/jobs.php?mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: No jobs
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:18 Client-Info Version: 0.9.7
 30/11/2015 12:18 HostnameChanger Running...
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=hostnamechanger&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: Success
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/hostname.php?moduleid=hostnamechanger&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: Success
 30/11/2015 12:18 HostnameChanger Checking Hostname
 30/11/2015 12:18 HostnameChanger Hostname is correct
 30/11/2015 12:18 HostnameChanger Registering host with active directory
 30/11/2015 12:18 HostnameChanger Host is already joined to target domain
 30/11/2015 12:18 HostnameChanger Activing host with product key
------------------------------------------------------------------------------


------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:18 Client-Info Version: 0.9.7
 30/11/2015 12:18 SnapinClient Running...
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=snapinclient&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: Success
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/snapins.checkin.php?mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: No snapins
------------------------------------------------------------------------------


------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:18 Client-Info Version: 0.9.7
 30/11/2015 12:18 PrinterManager Running...
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=printermanager&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: Module is disabled globally on the FOG server
------------------------------------------------------------------------------


------------------------------------------------------------------------------
-----------------------------------GreenFOG-----------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:18 Client-Info Version: 0.9.7
 30/11/2015 12:18 GreenFOG Running...
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=greenfog&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: Module is disabled globally on the FOG server
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 30/11/2015 12:18 Client-Info Version: 0.9.7
 30/11/2015 12:18 UserTracker Running...
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/servicemodule-active.php?moduleid=usertracker&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
 30/11/2015 12:18 Middleware::Communication Response: Success
 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/service/usertracking.report.php?action=login&user=TEST380\Administrator&mac=00:25:64:A3:9B:22||00:00:00:00:00:00:00:E0&newService=1
------------------------------------------------------------------------------

 30/11/2015 12:18 Middleware::Communication URL: http://192.168.129.12/fog/management/index.php?node=client&sub=configure&newService=1
 30/11/2015 12:18 Middleware::Communication Response: Success
 30/11/2015 12:18 Service Sleeping for 77 seconds
      1 Reply Last reply Reply Quote 0
      • Tom ElliottT
        Tom Elliott
        last edited by

        When you have the “Could not contact” can you get the apache error logs?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • Z
          zavo
          last edited by

          Nothing shows up in the apache error logs, because the FOGservice is not connecting to the FOG server (I’ve just checked the apache error log).
          I think the problem is that the FOG service starts up too fast. It’s already running when the network interface initialization hasn’t been completed yet in Windows.

          I’ve now configured the FOG service to startup delayed. This resolves the issue!

          A better solution should be that the Authentication module would run each time the FOGservice checks in and not only during FOGservice startup.

          An even better solution should be that FOGservice checks if the Windows network interface has a valid IP address before executing all the modules.

          Tom ElliottT 1 Reply Last reply Reply Quote 0
          • Tom ElliottT
            Tom Elliott @zavo
            last edited by

            @zavo the authentication does recheck when it needs to, not more often than that though. Why? Simple, security.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            1 Reply Last reply Reply Quote 0
            • J
              Joe Schmitt Senior Developer
              last edited by Joe Schmitt

              @zavo , the problem is that the server still has an active encryption session from last boot, so re-authentication is not running. I’ll push a patch in a couple days (I need to ensure it won’t accidentally denial of service the server if there are errors on the server side).

              https://github.com/FOGProject/fog-client/issues/32

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              1 Reply Last reply Reply Quote 1
              • J
                Joe Schmitt Senior Developer
                last edited by Joe Schmitt

                @zavo Thank you so much for reporting this. While working on this bug, I came across the reason why I was never able to get my v0.10 builds running on Windows! It was a problem with the authentication handshake stalling the Windows Service Controller. I’m currently re-designing how/when authentication happens in the client and will retrofit the patch onto v0.9.X shortly.

                This patch will also prevent the service from killing VM network connections for the first few minutes after windows starts.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                1 Reply Last reply Reply Quote 3
                • J
                  Joe Schmitt Senior Developer
                  last edited by Joe Schmitt

                  @zavo v0.9.8 released. This should correct this issue. Can you confirm when you have a chance?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Z 1 Reply Last reply Reply Quote 1
                  • Z
                    zavo @Joe Schmitt
                    last edited by

                    @Jbob I confirm the problem has been resolved! Thnx a lot for the fix, keep up the good work!

                    1 Reply Last reply Reply Quote 0
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