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    Imaging Issue

    Scheduled Pinned Locked Moved
    FOG Problems
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    • B
      Ben Warfield
      last edited by

      I don’t seem to be able to do much in debug mode either, the machine doesn’t get an IP and can’t talk to fog at that point.

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      • Wayne WorkmanW
        Wayne Workman
        last edited by

        What is the model of this problem computer?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
        Daily Clean Installation Results:
        https://fogtesting.fogproject.us/
        FOG Reporting:
        https://fog-external-reporting-results.fogproject.us/

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        • Tom ElliottT
          Tom Elliott
          last edited by

          Is the NIC USB or onboard?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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          • B
            Ben Warfield
            last edited by

            They are a Lenovo M72e Tiny. The NIC is onboard.
            I was on SVN 2961 before this and they worked fine there, if that gives you any reference point.

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            • Tom ElliottT
              Tom Elliott
              last edited by

              Can you try upgrading again? Maybe we’ll have some luck?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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              • B
                Ben Warfield
                last edited by

                I’ll give it a try tomorrow when I’m back at work. Thanks!

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                • B
                  Ben Warfield
                  last edited by

                  Latest SVN still has the same issue

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                  • Tom ElliottT
                    Tom Elliott
                    last edited by

                    I still want to figure this out if possible. Can you enable kernel debug and set console level to 7 and then try booting to debug task?

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                    • B
                      Ben Warfield
                      last edited by

                      Sure. I have turned that on and see a whole lot of info fly by before it gets to [root@fogclient /]#
                      What specifically are you looking for, or is there a way for me to copy all that from the client and send to you?

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                      • Wayne WorkmanW
                        Wayne Workman
                        last edited by

                        Take a video with a smartphone, and just upload it to YouTube, then paste here.

                        Or you can share the video file via DropBox or Mega.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

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                        • B
                          Ben Warfield
                          last edited by

                          Here they are:

                          Video of debug task: [media=youtube]wOMm6Lmj7XI[/media]
                          Video of imaging task: [media=youtube]TUhRb1vYP7U[/media]

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                          • B
                            Ben Warfield
                            last edited by

                            Ok, new info - it might be/probably is a network issue on our end of things. The same style machine works in another building. So I took one machine from the problem lab to this other building and it works there as well.

                            Spanning tree portfast is enabled everywhere. But thinking this through now, I imaged that lab fine 3 weeks ago on SVN 2961 without issue. There haven’t been any changes on the network switches or anything as far as that goes. Is it possible that the timeout between link down and link up was shortened?

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                            • Wayne WorkmanW
                              Wayne Workman
                              last edited by

                              In the first video, the network info doesn’t show the interface to have a valid IP address.

                              This is sort of confirmed in the second video, where it says “link down”.

                              Obviously it’s getting an IP when it tries to network boot, because it loads the boot file.
                              Something is happening between the boot file and the rest of the process…

                              You say it works fine on r2961, and these problem computers work fine in other buildings… what revision is the other buildings on? Any newer than r2961 ??

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                              Daily Clean Installation Results:
                              https://fogtesting.fogproject.us/
                              FOG Reporting:
                              https://fog-external-reporting-results.fogproject.us/

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                              • Wayne WorkmanW
                                Wayne Workman
                                last edited by

                                Do you have a hub (not a switch) ?

                                We can use a hub to capture all traffic that is going to one of these computers to see what it’s trying to do, using Wireshark.

                                If you don’t have a hub, you can run TCPDump on the FOG server and at least see every broadcast message and all messages to/from that computer and the FOG server.

                                Here’s a tutorial on TCPDump: [url]http://fogproject.org/wiki/index.php/TCPDump[/url]

                                Unless someone else has a better idea.

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                Daily Clean Installation Results:
                                https://fogtesting.fogproject.us/
                                FOG Reporting:
                                https://fog-external-reporting-results.fogproject.us/

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                                • B
                                  Ben Warfield
                                  last edited by

                                  Right, that’s sort of what it looks like to me. It’s almost like it needs to grab an IP a second time before imaging and that’s where it fails.

                                  All buildings share one common fog server. That server has been updated to the latest revison, so I can’t go back and check 2961 very easily. The computer in question is what I was moving back and forth. In building A, I have the problem where it doesn’t get the IP in the debug. I disconnect it, walk across the parking lot to building B, plug it back in, and it works perfectly.

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                                  • B
                                    Ben Warfield
                                    last edited by

                                    Hmm that’s a thought. I don’t have a hub, but I can set up a monitor session on the switch. Give me about 10 minutes and I’ll upload a capture file.

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                                    • Wayne WorkmanW
                                      Wayne Workman
                                      last edited by

                                      How strange…

                                      Maybe you’ve got a rogue DHCP in building A. Maybe it’s just a defunct patch cable?

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                      Daily Clean Installation Results:
                                      https://fogtesting.fogproject.us/
                                      FOG Reporting:
                                      https://fog-external-reporting-results.fogproject.us/

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                                      • B
                                        Ben Warfield
                                        last edited by

                                        No rogue DHCPs that I can see. I did a wireshark on a dhcp renewal and only got an offer from our known dhcp server.
                                        The wireshark in debug mode really doesn’t show much, it’s mostly just TCP segments when it’s downloading the kernel.
                                        I’m ruling out the patch cable because there are 60 machines with this same issue.

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                                        • Tom ElliottT
                                          Tom Elliott
                                          last edited by

                                          But these 60 machines having the same problem are behind the same point when they’re having the issue?

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          1 Reply Last reply Reply Quote 0
                                          • B
                                            Ben Warfield
                                            last edited by

                                            I just noticed something else… See the picture attached. It says starting network before the link is up. Seems a bit backwards to me, but is there a reason I’m missing?

                                            [url=“/_imported_xf_attachments/1/1918_Debug.PNG?:”]Debug.PNG[/url]

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