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Snapins not deploying after upgrade

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  • R
    Robert Borgne
    last edited by Oct 6, 2014, 1:20 PM

    Could have been .32, can’t go back and check now. It also only allows me to send single snapins, if I try to do deploy all snapins to a client, it fails. I don’t really understand all the tables in mysql, but the snapinjob and snapintask tables both have a lot on entries in them.

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    • R
      Robert Borgne
      last edited by Oct 6, 2014, 1:50 PM

      I attached the foginstall.log file from my install. Apache logs show clients requesting the snapin module in the access.log. The error log is almost all file does not exist, mostly .png files. Have only had 9 of these this AM.

      [url=“/_imported_xf_attachments/1/1404_foginstall.zip?:”]foginstall.zip[/url]

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      • J
        Junkhacker Developer
        last edited by Oct 6, 2014, 2:09 PM

        exactly how does it “fail” ?
        does the webpage show an error? does the task get scheduled but never run?

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        Junkhacker
        We are here to help you. If you are unresponsive to our questions, don't expect us to be responsive to yours.

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        • R
          Robert Borgne
          last edited by Oct 6, 2014, 2:16 PM

          The webpage will show an error. They never show up in tasks. If you do a single snapin, they show up in active tasks and in active snapin tasks. That is different then the earlier version that I used. They also must be deleted in both places if you wnat to remove the task. Is that normal behavior for this version?

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          • J
            Junkhacker Developer
            last edited by Oct 6, 2014, 2:17 PM

            what is the error?

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            Junkhacker
            We are here to help you. If you are unresponsive to our questions, don't expect us to be responsive to yours.

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            • R
              Robert Borgne
              last edited by Oct 6, 2014, 2:33 PM

              [B]All Snapins task failed to create for [U]tech-kj[/U] with image [U]gx380-win7[/U][/B]
              [B]Snapins Are already deployed to this host. [/B]
              This appears to be a single host problem. There is no active tasks or active snapin tasks for this machine.

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              • B
                BPSTravis Developer
                last edited by Oct 6, 2014, 2:53 PM

                I bet there was a snapin that carried over with the upgrade. Do you have phpmyadmin installed on your fog server?

                You are going to need to delete the old snapin task out of the database or mark it as completed.

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                [QUOTE]I think I know things, but I really don't. You shouldn't follow any advice I give. - BPSTravis[/QUOTE]

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                • B
                  BPSTravis Developer
                  last edited by Oct 6, 2014, 3:01 PM

                  Run these commands with mysql

                  To do it from a terminal:
                  Without mysql password set
                  [CODE]mysql -u root[/CODE]
                  If you set a mysql password:
                  [CODE]mysql -u root -p[/CODE]
                  Then type your password.
                  [CODE]truncate table snapinJobs; truncate table snapinTasks;[/CODE]

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                  [QUOTE]I think I know things, but I really don't. You shouldn't follow any advice I give. - BPSTravis[/QUOTE]

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                  • R
                    Robert Borgne
                    last edited by Oct 6, 2014, 3:02 PM

                    I do have phpmyadmin installed on the sever. Can you tell me how to do that? I had 2 tables related to snapins that had a lot of entries in them after the upgrade, snapinJobs and snapintasks. Snapinjobs shows over 7000 entries. I flushed everything out of snapintasks, it had 16,000+ entries.

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                    • B
                      BPSTravis Developer
                      last edited by Oct 6, 2014, 3:02 PM

                      Just run [FONT=Consolas][CODE]truncate table snapinJobs; truncate table snapinTasks;[/CODE] when under the FOG database in phpmyadmin.[/FONT]

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                      [QUOTE]I think I know things, but I really don't. You shouldn't follow any advice I give. - BPSTravis[/QUOTE]

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                      • R
                        Robert Borgne
                        last edited by Oct 6, 2014, 3:15 PM

                        When I run the commands, first I had to specify the fog database in mysql, then separate the truncate commands as they would not run on the same line. It then changed the prompt to -> and the only way I could figure to get out of that was to do ctrl-c. It did not change anything in the tables as far as I can see and I still get the error on the machine.

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                        • R
                          Robert Borgne
                          last edited by Oct 6, 2014, 3:30 PM

                          sorry, running behind you in thread. used phpmyadmin to truncate the tables. Now it allows me to add job for all snapins for that client. ooks like its deploying also.

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                          • B
                            BPSTravis Developer
                            last edited by Oct 6, 2014, 3:31 PM

                            Glad to hear 🙂

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                            [QUOTE]I think I know things, but I really don't. You shouldn't follow any advice I give. - BPSTravis[/QUOTE]

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                            • R
                              Robert Borgne
                              last edited by Oct 6, 2014, 3:44 PM

                              I now am trying to send an app to a lab full of computers to see if that works. We had them queued before, but i had to redo them after truncating the tables. Will let you know how it goes.

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                              • R
                                Robert Borgne
                                last edited by Oct 6, 2014, 4:22 PM

                                Looks good so far, have 3 that are having problems in lab. But I can’t ping them or get to them remotely at all. Not a fog issue.

                                Thanks for all of your help.

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                                • B
                                  BPSTravis Developer
                                  last edited by Oct 6, 2014, 5:42 PM

                                  No problem, glad to hear it’s working!

                                  [SIZE=12px]signature:[/SIZE]
                                  [QUOTE]I think I know things, but I really don't. You shouldn't follow any advice I give. - BPSTravis[/QUOTE]

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