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    FOG ubuntu image fails to update database

    Scheduled Pinned Locked Moved Unsolved FOG Problems
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    • JGeearJ
      JGeear @Tom Elliott
      last edited by

      @Tom-Elliott Okay what changed? It was working fine until a few weeks ago. 🤔

      Tom ElliottT 1 Reply Last reply Reply Quote 0
      • Tom ElliottT
        Tom Elliott @JGeear
        last edited by

        @JGeear I don’t know if anything changed, just I wonder if someone was making an edit in the UI and accidentally changed the password in the UI. I’m having you start with where I know the system is getting the information. Make sure the username/password matches what is on that nodes /opt/fog/.fogsettings file. If they are the same, then I’d ask if you can use that same information and an FTP client to ensure at least connection is there. Then we can try to troubleshoot further.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        JGeearJ 1 Reply Last reply Reply Quote 0
        • M
          mashina @Tom Elliott
          last edited by

          @Tom-Elliott

          FOG version: working-1.6
          commit: f61a90d97

          The history of the days we noticed the issue. One thing I want to point out is that unicasting doesn’t throw that error.

          | 2119 | [2026-03-05 09:22:52] Task ID:  Name: Multiple Snapin -- orig Single has failed to save. Error: Required database field is empty: hostID    | iina     | 2026-03-05 09:22:52 | 10.24.193.157  |
| 2120 | [2026-03-05 09:23:03] Task ID: 3714 NAME: Wake-Up Task - 6037-GOLD 2026-03-05 09:23:03 has been successfully updated.                       | fog      | 2026-03-05 09:23:03 | 172.28.172.92  |
| 2122 | [2026-03-05 09:23:04] Task ID: 3714 NAME: Wake-Up Task - 6037-GOLD 2026-03-05 09:23:03 has been successfully updated.                       | fog      | 2026-03-05 09:23:04 | 172.28.172.92  |
| 2123 | [2026-03-05 09:23:54] Task ID:  Name: Multiple Snapin -- orig Single has failed to save. Error: Required database field is empty: hostID    | iina     | 2026-03-05 09:23:54 | 10.24.193.157  |
| 2124 | [2026-03-05 10:27:19] ScheduledTask ID: 4 NAME: Multi-Cast Task has been successfully updated.                                              | le.do    | 2026-03-05 10:27:19 | 10.24.193.251  |
| 2125 | [2026-03-05 10:34:39] ScheduledTask ID: 5 NAME: Multi-Cast Task has been successfully updated.                                              | le.do    | 2026-03-05 10:34:39 | 10.24.193.251  |
| 2126 | [2026-03-05 14:26:47] Group ID: 42 NAME: sysprep-test-5004 has been successfully updated.                                                   | fog      | 2026-03-05 14:26:47 | 172.28.171.22  |
| 2127 | [2026-03-05 14:27:16] Group ID: 42 NAME: sysprep-test-5004 has been successfully updated.                                                   | fog      | 2026-03-05 14:27:16 | 172.28.171.22  |
| 2128 | [2026-03-05 14:58:43] Group ID: 42 NAME: sysprep-test-5004 has been successfully updated.                                                   | le.do    | 2026-03-05 14:58:43 | 10.24.193.251  |
| 2129 | [2026-03-05 15:04:36] ScheduledTask ID: 10 NAME: Multi-Cast Task has been successfully updated.                                             | le.do    | 2026-03-05 15:04:36 | 10.24.193.251  |
| 2130 | [2026-03-05 15:08:03] Group ID: 42 NAME: sysprep-test-5004 has been successfully updated.                                                   | le.do    | 2026-03-05 15:08:03 | 10.24.193.251  |
| 2131 | [2026-03-05 15:08:39] ScheduledTask ID: 11 NAME: Multi-Cast Task has been successfully updated.                                             | le.do    | 2026-03-05 15:08:39 | 10.24.193.251  |
| 2132 | [2026-03-05 15:13:38] Group ID: 42 NAME: sysprep-test-5004 has been successfully updated.                                                   | le.do    | 2026-03-05 15:13:38 | 10.24.193.251  |
| 2133 | [2026-03-05 15:15:50] ScheduledTask ID: 12 NAME: Multi-Cast Task has been successfully updated.                                             | le.do    | 2026-03-05 15:15:50 | 10.24.193.251  |
| 2134 | [2026-03-05 15:49:11] Group ID: 42 NAME: sysprep-test-5004 has been successfully updated.                                                   | fog      | 2026-03-05 15:49:11 | 172.28.172.92  |
| 2135 | [2026-03-05 16:13:34] Group ID: 42 NAME: sysprep-test-5004 has been successfully updated.                                                   | fog      | 2026-03-05 16:13:34 | 172.28.171.193 |
| 2136 | [2026-03-05 16:13:47] MulticastSession ID: 141 NAME: Multi-Cast Task - sysprep-test-5004 2026-03-05 16:13:46 has been successfully updated. | fog      | 2026-03-05 16:13:47 | 172.28.171.193 |
| 2137 | [2026-03-06 09:15:12] Group ID: 41 NAME: Le.Do (api-test) has been successfully updated.                                                    | le.do    | 2026-03-06 09:15:12 | 10.24.193.251  |
| 2138 | [2026-03-06 09:15:27] ScheduledTask ID: 14 NAME: Multi-Cast Task has been successfully updated.                                             | le.do    | 2026-03-06 09:15:27 | 10.24.193.251  |
| 2139 | [2026-03-06 09:18:47] ScheduledTask ID: 15 NAME: Multi-Cast Task has been successfully updated.                                             | le.do    | 2026-03-06 09:18:47 | 10.24.193.251  |
| 2140 | [2026-03-06 09:45:04] Group ID: 42 NAME: sysprep-test-5004 has been successfully updated.                                                   | fog      | 2026-03-06 09:45:04 | 172.28.172.92  |
| 2141 | [2026-03-06 09:45:21] MulticastSession ID: 142 NAME: Multi-Cast Task - sysprep-test-5004 2026-03-06 09:45:21 has been successfully updated. | fog      | 2026-03-06 09:45:21 | 172.28.172.92  |
| 2142 | [2026-03-06 10:37:18] Group ID: 41 NAME: Le.Do (api-test) has been successfully updated.                                                    | le.do    | 2026-03-06 10:37:18 | 10.24.193.251  |
| 2143 | [2026-03-06 10:37:32] ScheduledTask ID: 16 NAME: Multi-Cast Task has been successfully updated.                                             | le.do    | 2026-03-06 10:37:32 | 10.24.193.251  |
| 2144 | [2026-03-06 11:11:22] ScheduledTask ID: 17 NAME: Multi-Cast Task has been successfully updated.                                             | fog      | 2026-03-06 11:11:22 | 172.28.172.92  |
| 2145 | [2026-03-06 12:10:27] ScheduledTask ID: 18 NAME: Multi-Cast Task has been successfully updated.                                             | fog      | 2026-03-06 12:10:27 | 172.28.172.92  |
| 2146 | [2026-03-06 12:20:58] ScheduledTask ID: 19 NAME: Multi-Cast Task has been successfully updated.                                             | fog      | 2026-03-06 12:20:58 | 172.28.172.92  |
| 2147 | [2026-03-06 12:39:43] Group ID: 42 NAME: sysprep-test-5004 has been successfully updated.                                                   | fog      | 2026-03-06 12:39:43 | 172.28.171.193 |
| 2148 | [2026-03-06 12:39:59] MulticastSession ID: 145 NAME: Multi-Cast Task - sysprep-test-5004 2026-03-06 12:39:58 has been successfully updated. | fog      | 2026-03-06 12:39:59 | 172.28.171.193 |
| 2149 | [2026-03-06 15:50:17] ScheduledTask ID: 20 NAME: Multi-Cast Task has been successfully updated.                                             | le.do    | 2026-03-06 15:50:17 | 10.24.193.251  |
| 2150 | [2026-03-06 16:21:15] ScheduledTask ID: 22 NAME: Multi-Cast Task has been successfully updated.                                             | le.do    | 2026-03-06 16:21:15 | 10.24.193.251  |
| 2151 | [2026-03-09 09:19:06] Task ID:  Name: Multiple Snapin -- orig Single has failed to save. Error: Required database field is empty: hostID    | iina     | 2026-03-09 09:19:06 | 10.24.193.58   |
| 2152 | [2026-03-09 09:19:14] Host ID: 66 NAME: 6037-GOLD has been successfully updated.                                                            | iina     | 2026-03-09 09:19:14 | 10.24.193.58   |
| 2153 | [2026-03-09 09:19:25] Task ID:  Name: Multiple Snapin -- orig Single has failed to save. Error: Required database field is empty: hostID    | iina     | 2026-03-09 09:19:25 | 10.24.193.58   |
+------+---------------------------------------------------------------------------------------------------------------------------------------------+----------+---------------------+----------------+
          Tom ElliottT 1 Reply Last reply Reply Quote 0
          • Tom ElliottT
            Tom Elliott @mashina
            last edited by

            @mashina The history table issue’s I’m seeing appear to be legitimate:

            You wouldn’t be able to deploy snapins to a host if the snapin isn’t associated to a host. That said, I don’t know exactly what deploy type, nor what actual “version”

            while I can checkout the commit hash, it’s just a hash and not somethign I readily memorize.

            your exact version of FOG would show on the bottom right of the UI when you login.

            I believe your commit hash relates to working-1.6-beta.2273 or something like that.

            That’s within 2 of the actual “current” but also notably it is within the save function rewrite. Which we definitely see in the history writing.

            It appears like you’re trying to do a Multiple Snapin Task and this is failing?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            M 2 Replies Last reply Reply Quote 0
            • M
              mashina @Tom Elliott
              last edited by

              This post is deleted!
              Tom ElliottT 1 Reply Last reply Reply Quote 0
              • M
                mashina @Tom Elliott
                last edited by

                @Tom-Elliott

                FOG version: 1.6.0-beta.2273

                Let’s ignore the Snapin errors for now. The error is thrown at the end of the Multicasting image.

                1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @mashina
                  last edited by Tom Elliott

                  @mashina Okay so just so I fully understand:

                  The database is successfully updating, but for some reason it’s not returning the exit code correctly.

                  I don’t know why (I do want to fix the error you’re seeing but it doesn’t appear to be causing a true “problem” just causes the machine to appear like there is a problem when after the reboot actually occurs), however all is perfectly fine just it might take a minute or 2 longer to actually get into a bootable/workable system?

                  So your issue is not at all related though the messaging is similar (Failed to update database) but its failing because it believes the task no longer exists (which indeed is true although only in the context that it is successfully completing the task, but not sending the expected code FOS is waiting for.)

                  (I know I’m seeming to ramble, just trying to get my thoughts out and help steer the issue toward whats actually wrong so we know where to look to hopefully fix it.)

                  The database is updated, but because FOS doesn’t get the code it expects, it thinks it needs to retry. The retry has nothing to associate to any more (Hence the no active task.)

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  Tom ElliottT 1 Reply Last reply Reply Quote 0
                  • Tom ElliottT
                    Tom Elliott @Tom Elliott
                    last edited by

                    @mashina I have made an update after being able to replicate the problem you described.

                    Issue it seems was an error 500 occuring on line 329 of the taskingelement.class.php element because it couldn’t find a relevant imaging log.

                    I’ve added code that seems to be able to address this though not sure what is actually wrong otherwise. WIth the patch I made things seem to complete okay so I think it’d work good for uni and multicast tasks if you’d be willing to update and test?

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    1 Reply Last reply Reply Quote 0
                    • JGeearJ
                      JGeear @Tom Elliott
                      last edited by

                      @Tom-Elliott Hi Tom, The passwords in the UI and fogsettings file match and work via ftp.! However the passwords in the config.class.php file do not.(02a4f016-4979-4e1a-beb8-7fc94a0c03d3-image.png image url)

                      JGeearJ 1 Reply Last reply Reply Quote 0
                      • JGeearJ
                        JGeear @JGeear
                        last edited by

                        @JGeear It appears there is a issue with the UI after all. I tried updating the password there are extra characters added.
                        0c70256a-d51e-4528-a705-d517772f320d-image.png

                        1 Reply Last reply Reply Quote 0
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