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    Fog client won't connect back to server

    Scheduled Pinned Locked Moved Solved FOG Problems
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    • S
      sideone
      last edited by

      We updated to the latest working-1.6 version at the start of this week. Now all my clients are not connecting to the host and won’t perform any tasks.

      The error in fog.log on the client states:

      ------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 09/09/2025 14:49:09 Client-Info Client Version: 0.13.0
 09/09/2025 14:49:09 Client-Info Client OS:      Windows
 09/09/2025 14:49:09 Client-Info Server Version: 1.6.0-beta.2167
 09/09/2025 14:49:09 Middleware::Response ERROR: Unable to get subsection
 09/09/2025 14:49:09 Middleware::Response ERROR: Object reference not set to an instance of an object.
 09/09/2025 14:49:09 Service Sleeping for 667 seconds
 09/09/2025 15:00:16 Middleware::Communication URL: http://10.16.46.84/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 09/09/2025 15:00:16 Middleware::Response Success
 09/09/2025 15:00:16 Middleware::Communication Download: http://10.16.46.84/fog/management/other/TiLA_Logo_650x120.jpg
 09/09/2025 15:00:16 Middleware::Communication ERROR: Could not download file
 09/09/2025 15:00:16 Middleware::Communication ERROR: The remote server returned an error: (308) Permanent Redirect.
 09/09/2025 15:00:16 Middleware::Communication URL: http://10.16.46.84/fog/management/index.php?sub=requestClientInfo&mac=0C:9D:92:C9:DE:32|0C:9D:92:C9:DE:33&newService&json
 09/09/2025 15:00:17 Middleware::Response Success
 09/09/2025 15:00:17 Middleware::Communication URL: http://10.16.46.84/fog/service/getversion.php?clientver&newService&json
 09/09/2025 15:00:17 Service ERROR: Unable to get cycle data
 09/09/2025 15:00:17 Service ERROR: The remote server returned an error: (401) Unauthorized.
 09/09/2025 15:00:17 Middleware::Response Success

      Reinstalling the FOG client gets:

      ------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 11/09/2025 13:08:56 Client-Info Version: 0.13.0
 11/09/2025 13:08:56 Client-Info OS:      Windows
 11/09/2025 13:08:56 Middleware::Authentication Waiting for authentication timeout to pass
 11/09/2025 13:10:56 Middleware::Communication Download: http://10.16.46.84/fog/management/other/ssl/srvpublic.crt
 11/09/2025 13:10:56 Middleware::Authentication Cert OK
 11/09/2025 13:10:56 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
 11/09/2025 13:10:56 Middleware::Authentication ERROR: Could not get security token
 11/09/2025 13:10:56 Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
 11/09/2025 13:10:56 Middleware::Communication POST URL: http://10.16.46.84/fog/management/index.php?sub=requestClientInfo&authorize&newService
 11/09/2025 13:10:56 Middleware::Response Invalid security token

      How can I reconnect my clients?
      Thanks!

      S Tom ElliottT 2 Replies Last reply Reply Quote 0
      • Tom ElliottT
        Tom Elliott @sideone
        last edited by

        @sideone Please run an update, I just released what I believe should fix this problem.

        The reason you’re seeing that in the browser is the url is expecting a mac address being sent in. #!im == “Invalid MAC”

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 1
        • S
          sideone @sideone
          last edited by

          Navigating in browser to http://10.16.46.84/fog/management/index.php?sub=requestClientInfo&authorize&newService returns

           {"error":"im"}
          Tom ElliottT 1 Reply Last reply Reply Quote 0
          • Tom ElliottT
            Tom Elliott @sideone
            last edited by

            @sideone Please run an update, I just released what I believe should fix this problem.

            The reason you’re seeing that in the browser is the url is expecting a mac address being sent in. #!im == “Invalid MAC”

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            1 Reply Last reply Reply Quote 1
            • Tom ElliottT
              Tom Elliott @sideone
              last edited by Tom Elliott

              @sideone Specifically regarding the Invalid Security Token issue you’re seeing, you would need to reset the host’s Security Tokens.

              This can be done per host of course. I believe the option is also available on groups: Specifically the Reset Encryption Data

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              1 Reply Last reply Reply Quote 0
              • S
                sideone
                last edited by

                @Tom-Elliott that seems to have solved it. Thanks yet again for speedy service! Cheers

                1 Reply Last reply Reply Quote 0
                • S sideone has marked this topic as solved
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