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W10 Error when capturing image (ACPI Bios Error)

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  • R
    ReinierG
    last edited by Mar 24, 2025, 10:44 AM

    Hey,

    I’m trying to capture an image on a Surface Go 2. The process starts off well, but when it reaches 6.79%, the speed drops significantly, and I encounter the following error message:

    ACPI BIOS Error (bug): Could not resolve symbol [\Tz.TZ00], ZE_NOT_FOUND (20230628/psargs-332)  
    ACPI Error: Aborting method \_SB.PC10.LPCB.ECO._Q14 due to previous error (AE_NOT_FOUND) (20230628/psargs-529)
    
    

    What can I try to fix this issue? The machine hasn’t been sysprepped, but I also haven’t fully installed the OS yet, so that shouldn’t be necessary. The current installation is at the keyboard/language selection screen. Also stopping and resending the task did not fix this issue.

    Thanks in advance!

    R 1 Reply Last reply Mar 25, 2025, 8:04 AM Reply Quote 0
    • R
      ReinierG @ReinierG
      last edited by Mar 25, 2025, 8:04 AM

      @ReinierG said in W10 Error when capturing image (ACPI Bios Error):

      Hey,

      I’m trying to capture an image on a Surface Go 2. The process starts off well, but when it reaches 6.79%, the speed drops significantly, and I encounter the following error message:

      ACPI BIOS Error (bug): Could not resolve symbol [\Tz.TZ00], ZE_NOT_FOUND (20230628/psargs-332)  
      ACPI Error: Aborting method \_SB.PC10.LPCB.ECO._Q14 due to previous error (AE_NOT_FOUND) (20230628/psargs-529)
      
      

      What can I try to fix this issue? The machine hasn’t been sysprepped, but I also haven’t fully installed the OS yet, so that shouldn’t be necessary. The current installation is at the keyboard/language selection screen. Also stopping and resending the task did not fix this issue.

      Thanks in advance!

      I tried capturing the image on an HP ProBook G7, and it worked fine. Online, I found some information suggesting that this error might be related to a firmware issue. Could that be the case?

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