Reply to W10 Error when capturing image (ACPI Bios Error) on Tue, 25 Mar 2025 08:04:12 GMT

ReinierG — Tue, 25 Mar 2025 08:04:12 GMT

@ReinierG said in W10 Error when capturing image (ACPI Bios Error):

Hey,

I’m trying to capture an image on a Surface Go 2. The process starts off well, but when it reaches 6.79%, the speed drops significantly, and I encounter the following error message:
ACPI BIOS Error (bug): Could not resolve symbol [\Tz.TZ00], ZE_NOT_FOUND (20230628/psargs-332)  
ACPI Error: Aborting method \_SB.PC10.LPCB.ECO._Q14 due to previous error (AE_NOT_FOUND) (20230628/psargs-529)
What can I try to fix this issue? The machine hasn’t been sysprepped, but I also haven’t fully installed the OS yet, so that shouldn’t be necessary. The current installation is at the keyboard/language selection screen. Also stopping and resending the task did not fix this issue.

Thanks in advance!

I tried capturing the image on an HP ProBook G7, and it worked fine. Online, I found some information suggesting that this error might be related to a firmware issue. Could that be the case?