Error when capturing image. (Operation not permitted)

[ReinierG]

We keep encountering the following error message:

Could not mount /dev/nvme0n1p3 (/bin/fog.upload>beginUpload)  
Args Passed:  
Reason: The disk contains an unclean file system.  
Metadata kept in Windows cache, refused to mount  
Failed to mount /dev/nvme0n1p3 Operation not permitted.  
The NTFS partition is in an unsafe state. Please resume and shut down Windows fully,  
or mount the volume read-only with the 'ro' mount option.  

We have already fully restarted the Windows PC, but the issue persists.
What other solutions can we try to fix this?

[ReinierG]

Hey @Tom-Elliott
I tried the powercfg command and that fixed the issue, i think the device was not shutdown fully, we got it working again.
Thanks!

[Tom Elliott]

@ReinierG I feel like there’s missing information here.

Is fast-restart enabled?

I believe the command you’d need:
powercfg /h off as an administrator account and you should not have the dirty bit issue.

If this issue still persists, I’d also recommend doing a chkdsk/sfc scan of the disk as well.

[ReinierG]

Hey @Tom-Elliott
I tried the powercfg command and that fixed the issue, i think the device was not shutdown fully, we got it working again.
Thanks!