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    HP ProBook 640 G8 imaging extremely slowly

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    • george1421G
      george1421 Moderator @Jacob Gallant
      last edited by

      @jacob-gallant If you have your other computer that works, if you have windows loaded on it can you get the hardware ID of that network interface. We know the 640G8 is 8086:15fc (linux format). So the question is the working one the same?

      I have a one off kernel 5.10.x that we might want to try. But so far I’m leaning towards the nic itself or the kernel nic driver in 5.6.18.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      J 1 Reply Last reply Reply Quote 0
      • J
        Jacob Gallant @george1421
        last edited by

        @george1421 The working one is different, 8086:15e3

        george1421G 1 Reply Last reply Reply Quote 0
        • george1421G
          george1421 Moderator @Jacob Gallant
          last edited by george1421

          @jacob-gallant Ok the 15e3 nic is an older nic that was first introduced in the 4.6 linux kernel. The 15fc was first introduced in 5.5 linux kernel and we are currently trying 5.6.18 “right?” (from the FOS Linux debug console you can key in uname -r to give you the kernel version).

          Here is an experimental FOS Linux kernel 5.10.2. Download this file and rename as bzImage (case is important)
          https://drive.google.com/file/d/1-4HyQD8ttz_GCE_vKrvuydFVqcPUMqzU/view?usp=sharing

          rename the bzImage file in /var/www/html/fog/service/ipxe directory and drop this file in there. Lets see if this kernel gives us a better deployment. I know there was again a major rewrite in the 5.9.x series of the linux kernel, akin to what happened with 5.5

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

          J 1 Reply Last reply Reply Quote 0
          • J
            Jacob Gallant @george1421
            last edited by Sebastian Roth

            @george1421 Same results with 5.10.12 I’m afraid. We were using 5.6.18 for all of the previous tests, that’s right.

            george1421G 1 Reply Last reply Reply Quote 0
            • george1421G
              george1421 Moderator @Jacob Gallant
              last edited by

              @jacob-gallant Well nuts. I was hoping the updated kernel would function better. Yes we need 5.6.18 to have support for that network interface, if you were using 4.19x the network interface wouldn’t work at all.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

              george1421G 1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by

                @Jacob-Gallant @george1421 So far it all looks like a driver issue in the Linux kernel. Though I am really wondering that we don’t find other users’ reports about this NIC.

                Maybe this is some kind of jumbo frame issue?

                @Jacob-Gallant Would you be willing to capture a short part of the network traffic on your FOG server and upload the PCAP so we can take a look? Schedule a debug deploy task. Boot the host up and ein ip a s and note down the IP address before you start the job via fog command. Now run tcpdump -w /tmp/dump.pcap host x.x.x.x as root on your FOG server using the IP address noted down. Leave that tcpdump sit there and step through the deply task on the machine. Quickly after the first blue partclone screen starts you want to stop tcpdump on your FOG server (Ctrl+c) so the PCAP file is not growing too much! I am fairly sure we see the retransmits at that point already and might find why.

                Just copy the file /tmp/dump.pcap from your server and upload to a share we can access.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                J 1 Reply Last reply Reply Quote 0
                • george1421G
                  george1421 Moderator @george1421
                  last edited by

                  @george1421 I’m currently researching this issue. I do see others with speed problems with this series of nic adapters.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                  1 Reply Last reply Reply Quote 0
                  • J
                    Jacob Gallant @Sebastian Roth
                    last edited by

                    @sebastian-roth @george1421 Thanks to you both for all of your time. Here is the capture:

                    https://drive.google.com/file/d/1WS8e2R9kR-ZjpqzgikmSg0CakZJYJi4h/view?usp=sharing

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by Sebastian Roth

                      @Jacob-Gallant I looked at the PCAP for quite some time now. We see clear signs of “network congestion” - meaning that packets are being re-transmitted causing the TCP connection to slow down.

                      The connection starts just fine and the host sends a file read request to the FOG server. Now the FOG server starts to send a first large packet. Standard ethernet MTU is 1518 bytes and the FOG server sends 7240 bytes in one single TCP packet - a so called jumbo frame.

                      So I am wondering if you can improve speed by disabling LRO (Large Receive Offload), TSO (TCP Segmentation Offload) and GSO (Generic Segmentation Offload) using ethtool. Schedule and boot into another debug deploy session. On the shell run:

                      ip a s
ethtool -K eth0 lro off
ethtool -K eth0 tso off
ethtool -K eth0 gso off

                      The first command is just to confirm the network interface name (could be eth0 or different) to use with ethtool later on. You can try disabling all three at once or just one and give it a try.

                      There are various I219-V cards/chips listed with different PCI IDs. Searching with 8006:15fc I couldn’t find much on the web but searching for I-219V there are a few people complaining about issues:
                      https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1802691
                      https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1785171
                      https://forums.linuxmint.com/viewtopic.php?t=327435
                      https://access.redhat.com/solutions/3615791
                      Though I am really in doubt if any of those match your exact situation.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      J 1 Reply Last reply Reply Quote 1
                      • J
                        Jacob Gallant @Sebastian Roth
                        last edited by

                        @sebastian-roth said in HP ProBook 640 G8 imaging extremely slowly:

                        @Jacob-Gallant I looked at the PCAP for quite some time now. We see clear signs of “network congestion” - meaning that packets are being re-transmitted causing the TCP connection to slow down.

                        The connection starts just fine and the host sends a file read request to the FOG server. Now the FOG server starts to send a first large packet. Standard ethernet MTU is 1518 bytes and the FOG server sends 7240 bytes in one single TCP packet - a so called jumbo frame.

                        So I am wondering if you can improve speed by disabling LRO (Large Receive Offload), TSO (TCP Segmentation Offload) and GSO (Generic Segmentation Offload) using ethtool. Schedule and boot into another debug deploy session. On the shell run:

                        ip a s
ethtool -K eth0 lro off
ethtool -K eth0 tso off
ethtool -K eth0 gso off

                        The first command is just to confirm the network interface name (could be eth0 or different) to use with ethtool later on. You can try disabling all three at once or just one and give it a try.

                        There are various I219-V cards/chips listed with different PCI IDs. Searching with 8006:15fc I couldn’t find much on the web but searching for I-219V there are a few people complaining about issues:
                        https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1802691
                        https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1785171
                        https://forums.linuxmint.com/viewtopic.php?t=327435
                        https://access.redhat.com/solutions/3615791
                        Though I am really in doubt if any of those match your exact situation.

                        Apologies for the delay in getting back to you, I’ve been working from home so far this week so I didn’t have access to the device. Unfortunately these steps didn’t improve anything.

                        1 Reply Last reply Reply Quote 0
                        • S
                          Sebastian Roth Moderator
                          last edited by

                          @Jacob-Gallant After running those commands mentioned, can you run ethtool -k (lower case k this time) and take a picture of the output and post here?

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          J 1 Reply Last reply Reply Quote 0
                          • J
                            Jacob Gallant @Sebastian Roth
                            last edited by

                            @sebastian-roth Here you are! https://photos.app.goo.gl/WnHEE63jFEjKvT4N9

                            1 Reply Last reply Reply Quote 0
                            • S
                              Sebastian Roth Moderator
                              last edited by

                              @Jacob-Gallant Ok, seems like it actually did disable TSO and GSO. Can’t find LRO in the output but maybe the driver doesn’t support that.

                              Unfortunately I am running out of ideas with that.

                              Can you try booting up from a Linux Live DVD/USB and do some network testing with that? Try a distro with a very recent kernel if possible.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              J 1 Reply Last reply Reply Quote 0
                              • J
                                Jacob Gallant @Sebastian Roth
                                last edited by

                                @sebastian-roth Hi Sebastien, apologies again for the delayed response. I ran a live USB of Ubuntu 20.10 and network performance was normal. We also have Windows 10 loaded on one of the devices manually and it performs normally as well. It seems specific to FOG performance unfortunately.

                                1 Reply Last reply Reply Quote 0
                                • S
                                  Sebastian Roth Moderator
                                  last edited by

                                  @Jacob-Gallant Well I did expect Windows to have normal network speed. But Ubuntu is using the Linux Kernel and therefore a pretty similar driver for this network card. What tests did you do for network speeds? Iperf again to really be able to compare results?

                                  Please boot up Ubuntu again and run the following commands in a root command shell:

                                  uname -a
lspci -nn | grep -A 2 -i net

                                  There is some light at the end of the tunnel if Ubuntu doesn’t show the same issue. But it will be a long struggle to find out why. Comparing kernel versions and an enourmous list of patches Ubuntu adds to the official kernel.

                                  Now that I write this I think it’s better to test other live distros as well, try Arch Live and maybe SystemRescueCD. With every distro run the same iperf test to be able to compare results and run the above commands, posting results here.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  J 1 Reply Last reply Reply Quote 0
                                  • J
                                    Jacob Gallant @Sebastian Roth
                                    last edited by

                                    @sebastian-roth I hadn’t used iperf, just a regular speed test (speedtest.net). Here are the results from iperf for ubuntu (still quite a few retries when connecting to the main FOG server):
                                    https://photos.app.goo.gl/FDvPSgLoKVAUWDpY7

                                    Here are the results from the command above:
                                    https://photos.app.goo.gl/tcVtyXBZnWzbVN1B6

                                    And here are the iperf3 results from Arch:
                                    https://photos.app.goo.gl/qXU7b5tn8b5ohAan9

                                    I can’t get SystemRescueCD to work as of yet, it will not connect to the network at all with that, but I’ll post the results when I get them.

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                                    • S
                                      Sebastian Roth Moderator
                                      last edited by Sebastian Roth

                                      @jacob-gallant said in HP ProBook 640 G8 imaging extremely slowly:

                                      Here are the results from iperf for ubuntu (still quite a few retries when connecting to the main FOG server):
                                      https://photos.app.goo.gl/FDvPSgLoKVAUWDpY7

                                      Looks pretty similar to what we had with FOG with many retries from my point of view: https://photos.app.goo.gl/xXFPLZFHAJT7dPEo9

                                      As well Arch shows the retries. I really wonder why we don’t find more people reporting issues with that driver/NIC?!?

                                      About the lspci command, I am sorry I got that wrong just typing it from the top of my head. I meant: lspci -k | grep -A 2 -i net (so we see which kernel driver is used)

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      J 1 Reply Last reply Reply Quote 1
                                      • J
                                        Jacob Gallant @Sebastian Roth
                                        last edited by

                                        @sebastian-roth How does this look? https://photos.app.goo.gl/2iZT3HmDE3A1wxJH9

                                        1 Reply Last reply Reply Quote 0
                                        • S
                                          Sebastian Roth Moderator
                                          last edited by

                                          @jacob-gallant said in HP ProBook 640 G8 imaging extremely slowly:

                                          How does this look? https://photos.app.goo.gl/2iZT3HmDE3A1wxJH9

                                          Yes, perfect. So we know Ubunut using a 5.8.x kernel (with many specific patches included) is using the same kernel driver e1000e that we also use with FOS. From the iperf output to me it looks like Ubuntu has the same issue with high number of retries when testing with iperf - same as using Arch Linux. You seem to not notice the issue when testing with speedtest.net but I think this test is not valid in this case because packets from the internet usually come in smaller portions (lower path MTU than in the local subnet where you have jumbo frames) and would not cause the same slowness…

                                          So sorry I have put some hope on this when we had the first tests with Ubuntu. Now I think it’s just the same.

                                          As a last resort we might compiling a one-off kernel for you using the driver provided by Intel - though I have to say that I haven’t looked into this yet and it might turn out to be a hazzle. Not sure yet.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          J 1 Reply Last reply Reply Quote 0
                                          • J
                                            Jacob Gallant @Sebastian Roth
                                            last edited by

                                            @sebastian-roth OK, totally understand. Just let me know! Thanks for everything Sebastian.

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