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Checkin failure?

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FOG Problems
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  • J
    Jim Holcomb
    last edited by Dec 8, 2020, 9:56 PM

    • Attempting to check in…Failed
    • DateTime::__construct(): Failed to parse time string (No Data) at position 0
      (N): The timezone could not be found in the database (In line for 10)

    Fog was working just fine, no changes.
    TZ is new york, no changes.
    So why is this happening?
    Searching on here shows no answers!

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Dec 9, 2020, 6:50 AM

      @Jim-Holcomb Which version of FOG do you have?

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      J 1 Reply Last reply Dec 9, 2020, 4:06 PM Reply Quote 0
      • J
        Jim Holcomb @Sebastian Roth
        last edited by Dec 9, 2020, 4:06 PM

        @sebastian-roth Hello Sebastian, that would help, wouldn’t it? 🙂
        Version1.5.6.700

        1 Reply Last reply Reply Quote 0
        • S
          Sebastian Roth Moderator
          last edited by Dec 9, 2020, 5:37 PM

          @Jim-Holcomb Have there been any OS updates in the last days? What Linux OS do you run?

          Is your FOG version 1.5.6.700 the new FOG form working-1.6? New web UI?

          The No Data in the error code points to function formatTime in fogbase.class.php which is called by the “check in”. Though this does not explain why you get this error out of the blue.

          Please check if you have a timezone set in php.ini: find /etc -type f -exec grep "date.timezone" {} /dev/null \;

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          J 1 Reply Last reply Dec 9, 2020, 7:47 PM Reply Quote 0
          • J
            Jim Holcomb
            last edited by Dec 9, 2020, 7:27 PM

            @sebastian-roth said in Checkin failure?:

            find /etc -type f -exec grep “date.timezone” {} /dev/null ;

            root@fog:~# find /etc -type f -exec grep “date.timezone” {} /dev/null ;
            /etc/php/7.1/apache2/php.ini:; http://php.net/date.timezone
            /etc/php/7.1/apache2/php.ini:;date.timezone =
            /etc/php/7.1/cli/php.ini:; http://php.net/date.timezone
            /etc/php/7.1/cli/php.ini:;date.timezone =
            /etc/php/7.1/fpm/php.ini.ucf-dist:; http://php.net/date.timezone
            /etc/php/7.1/fpm/php.ini.ucf-dist:;date.timezone =
            /etc/php/7.1/fpm/php.ini:; http://php.net/date.timezone
            /etc/php/7.1/fpm/php.ini:;date.timezone =

            J 1 Reply Last reply Dec 10, 2020, 9:41 PM Reply Quote 0
            • J
              Jim Holcomb @Sebastian Roth
              last edited by Dec 9, 2020, 7:47 PM

              @sebastian-roth
              Running Ubuntu v16.04
              No OS updates run for a few months
              FoG was working last week.

              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by Dec 9, 2020, 8:15 PM

                @jim-holcomb said in Checkin failure?:

                FoG was working last week.

                Well, something must have changed then I suppose! Maybe Ubuntu autoupdates are on?

                Try setting the correct time zone in /etc/php/7.1/fpm/php.ini. Don’t forget to remove the leading ; character in that line and do a systemctl restart php7.1-fpm after the change.

                As well check in FOG Configuration -> FOG Settings -> General Settings to make sure FOG_TZ_INFO is set correctly.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                J 1 Reply Last reply Dec 9, 2020, 9:12 PM Reply Quote 0
                • J
                  Jim Holcomb @Sebastian Roth
                  last edited by Dec 9, 2020, 9:12 PM

                  @sebastian-roth
                  Well nothing changed, auto updates are not on, and it worked before without the timezone settings?

                  As well check in FOG Configuration -> FOG Settings -> General Settings to make sure FOG_TZ_INFO is set correctly. *This is set as always to New York, no changes there…

                  1 Reply Last reply Reply Quote 0
                  • S
                    Sebastian Roth Moderator
                    last edited by Dec 9, 2020, 9:45 PM

                    @jim-holcomb said in Checkin failure?:

                    Well nothing changed, auto updates are not on, and it worked before without the timezone settings?

                    Sorry to say this but I can’t see why FOG should stop working like this with nothing having changed whatsoever.

                    Please check the apache and PHP-FPM logs to see if you have any hint on what could be wrong in there.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    1 Reply Last reply Reply Quote 0
                    • J
                      Jim Holcomb
                      last edited by Dec 10, 2020, 8:10 PM

                      @jim-holcomb said in Checkin failure?:

                      (N): The timezone could not be found in the database (In line for 10)

                      This has me thinking? The error says "…(N): The timezone could not be found IN the database (In line for 10)

                      So is this an issue with the database itself?? Seems to me it is looking for a TZ “value” in the database that is missing?

                      1 Reply Last reply Reply Quote 0
                      • S
                        Sebastian Roth Moderator
                        last edited by Sebastian Roth Dec 10, 2020, 2:53 PM Dec 10, 2020, 8:51 PM

                        @Jim-Holcomb The (N) is just saying it does not accept “N” from “No Data” as a valid first character when parsing a time string. Take a look at the link to the code I posted and you’ll see what I mean.

                        Did you take a look at the apache and PHP-FPM logs?

                        By the way, the error message “not found in the database” is not specific to our code. Search the web and you’ll find many people with the same error.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        J 1 Reply Last reply Dec 10, 2020, 9:25 PM Reply Quote 0
                        • J
                          Jim Holcomb @Sebastian Roth
                          last edited by Dec 10, 2020, 9:25 PM

                          @sebastian-roth What link?

                          1 Reply Last reply Reply Quote 0
                          • J
                            Jim Holcomb
                            last edited by Dec 10, 2020, 9:30 PM

                            The current timezone is EST:

                            root@fog:~# date
                            Thu Dec 10 16:29:02 EST 2020
                            root@fog:~#

                            1 Reply Last reply Reply Quote 0
                            • J
                              Jim Holcomb @Jim Holcomb
                              last edited by Dec 10, 2020, 9:41 PM

                              @jim-holcomb said in Checkin failure?:

                              find /etc -type f -exec grep “date.timezone” {} /dev/null ;

                              Now today when running this command: find /etc -type f -exec grep “date.timezone” {} /dev/null ;
                              find: missing argument to `-exec’

                              1 Reply Last reply Reply Quote 0
                              • S
                                Sebastian Roth Moderator
                                last edited by Dec 11, 2020, 11:45 AM

                                @Jim-Holcomb Link I meant is: https://github.com/FOGProject/fogproject/blob/dev-branch/packages/web/lib/fog/fogbase.class.php#L1124

                                The find command is missing the \ as second last character: find /etc -type f -exec grep "date.timezone" {} /dev/null \;

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                1 Reply Last reply Reply Quote 0
                                • J
                                  Jim Holcomb
                                  last edited by Dec 11, 2020, 3:27 PM

                                  Sebastian, now the output looks like this:
                                  find /etc -type f -exec grep “date.timezone” {} /dev/null ;
                                  /etc/php/7.1/apache2/php.ini:; http://php.net/date.timezone
                                  /etc/php/7.1/apache2/php.ini:;date.timezone =
                                  /etc/php/7.1/cli/php.ini:; http://php.net/date.timezone
                                  /etc/php/7.1/cli/php.ini:;date.timezone =
                                  /etc/php/7.1/fpm/php.ini.ucf-dist:; http://php.net/date.timezone
                                  /etc/php/7.1/fpm/php.ini.ucf-dist:;date.timezone =
                                  /etc/php/7.1/fpm/php.ini:; http://php.net/date.timezone
                                  /etc/php/7.1/fpm/php.ini:date.timezone = America/New_York

                                  Still getting the checkin failure

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    Jim Holcomb
                                    last edited by Dec 11, 2020, 4:13 PM

                                    Well, not sure why this happened but I took the job out for the task queue and ran the image manually - this worked!

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      Sebastian Roth Moderator
                                      last edited by Sebastian Roth Dec 11, 2020, 10:38 AM Dec 11, 2020, 4:38 PM

                                      @Jim-Holcomb What do you mean by “manually” - through the FOG PXE boot menu?

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      1 Reply Last reply Reply Quote 0
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