Failed to start php-fpm.service

[LOF]

Hi All, not sure if this is a FOG problem or Linux problem so forgive me if I’m posting in the wrong category. Since last week I’ve been trying to get FOG going on a Linux Mint VM on my laptop and never had so many issues getting the installer to work. Tried the latest stable version and that bombed at the end. Did a lot of searching in your forums and found a thread saying to install the latest development version for issues with php7 on Ubuntu. I did that but keep getting:

Failed to start php-fpm.service: Unit php-fpm.service not found.

…at the end and in the fog_error_1.5.9-RC2.10.log You guys are probably super tired of problems running on Ubuntu-based distros like Mint and I’m open to switching if that’s what it takes to get FOG working. It’s just that Mint is the distro I’m most familiar with.

I guess it’s not as simple as a tweak to the install script to have it refer to php-fpm as php7.4-fpm because that’s what’s showing in /etc/init.d and is what’s currently needed to start/stop the associated service.

Any help would be appreciated.

Thanks,

-LOF

[Sebastian Roth]

@LOF Which version of MINT do you use?

We updated this part of the installer not too long ago to reflect the change to PHP 7.4 which Ubuntu introduced very shortly before the 20.04 release.

[george1421]

Interesting that you have something in init.d since linux mint is systemd based and not SysV.

If you run this command does it show up anything related to php-fpm?
systemctl --type=service|grep php

[LOF]

@Sebastian-Roth Hi Sabastian, I’m using the current version (Linux Mint 20 Ulyana - Cinnamon Edition) Here’s the output of ‘hostnamectl’:

Virtualization: vmware
Operating System: Linux Mint 20
Kernel: Linux 5.4.0-40-generic
Architecture: x86-64

[LOF]

@george1421 said in Failed to start php-fpm.service:

systemctl --type=service|grep php

Hi George, here’s the output of that command:

php7.4-fpm.service loaded active running The PHP 7.4 FastCGI Process Manager

[LOF]

Sebastian/George, thanks for your responses. Let me know if you also need to see all or part of the fog_error_1.5.9-RC2.10.log file. I didn’t include it initially because the only error seemed to be at the bottom, i.e., Failed to stop php-fpm.service: Unit php-fpm.service not loaded. Then again, perhaps I missed something?

[Sebastian Roth]

@LOF Is this a fresh install or do you have a settings file in /opt/fog/.fogettings already?

[LOF]

@Sebastian-Roth It’s a fresh install, /opt/fog/ hasn’t been created yet.

[Sebastian Roth]

@LOF I’d need to do a MINT install myself to see why exactly it fails. From what we have in the scripts I would say it shouldn’t.

[george1421]

@Sebastian-Roth If we look at what @LOF has posted could this be the issue?

From the install fail error:

Failed to stop php-fpm.service: Unit php-fpm.service not loaded

and from the systemctl list services.

php7.4-fpm.service loaded active running The PHP 7.4 FastCGI Process Manager

So could there be a discrepancy between what the FOG installer is trying to stop/start php-fpm.service and the LM installed service of php7.4-fpm.service ??

[LOF]

@george1421 / @Sebastian-Roth Sorry for the delayed response, it’s been a busy work-week. Since I have a fresh install of LM 20 I’d be happy to pitch in to help determine the cause of the issue if you can send me some instructions. This isn’t an urgent issue for me but I’m definitely willing to help out if I can. I also have a presence over at https://forums.linuxmint.com/ so I can request help there if needed. My ability might be delayed a bit during the work week but I’d have more time during weekends. I appreciate all the time/effort you both put into making FOG such a great imaging solution!

[Sebastian Roth]

@LOF Thanks for offering to help. Let’s give it a try. Though turnaround times might be very long to get to the final conclusion.

First I would ask you to start the FOG installer as usual. One of the first questions is your Linux OS, which is usually being detected properly. Should be 2) Debian Based Linux (Debian, Ubuntu, Kubuntu, Edubuntu) in your case. Is this the case?

Looking through the script code I might have figured out what was causing this. So if you answer yes the the first question you might wanna try the latest from dev-branch.

[LOF]

@Sebastian-Roth Thanks Sebastian, I already know the answer and it’s Yes. Also, I’ve already pulled down the dev-branch and got the error before my initial post. So what’s next? Should I delete the previous dev-branch install and download/run it again?

[Sebastian Roth]

@LOF said in Failed to start php-fpm.service:

Also, I’ve already pulled down the dev-branch and got the error before my initial post

Which version number is shown by the installer script? Just want to make sure we are on the right track here.

As well make sure this is still in a kind of fresh state and /opt/fog/.fogettings is not created yet. Because if it is then things will behave differently in this particular situation.

Should I delete the previous dev-branch install and download/run it again?

No need to delete. You can re-run the FOG installer as often as you like if it is the same or a later version of what you have installed/run before. Should not cause any trouble.

[LOF]

@Sebastian-Roth Hi Sebastian, thanks for the response and sorry for the delay. The version showing in the current installer script I have is: Version: 1.5.9-RC2.10 As for /opt/fog/.fogsettings I’ve confirmed again it isn’t there and the /opt directory is empty.

I ran the installer again to get the version number and it failed:

fog/fogproject-dev-branch/bin/error_logs/fog_error_1.5.9-RC2.10.log !!
!!!

ii wget 1.20.3-1ubuntu1 amd64 retrieves files from the web
ii xinetd 1:2.3.15.3-1 amd64 replacement for inetd with many enhancements
ii zlib1g:amd64 1:1.2.11.dfsg-2ubuntu1 amd64 compression library - runtime
New password: Retype new password: passwd: password updated successfully
Failed to stop php-fpm.service: Unit php-fpm.service not loaded.

Thanks and let me know if I should download/try a different version.

[Sebastian Roth]

@LOF Seems like your git pull has not gone to the latest version, which is 1.5.9-RC2.11

[LOF]

@Sebastian-Roth Thanks for pointing that out, I didn’t do a git pull initially, just downloaded the .tar.gz I’ll grab that version and see how the install goes. I’ll let you know.

[LOF]

@Sebastian-Roth Good news! I did a git-pull this morning from dev-branch, ran the installer and it worked! I’ve created an image and will test capture/deploy but I expect it will work fine. Question: Any risk staying on the dev version or should I plan on switching to the next stable version when it’s GA?

[Sebastian Roth]

@LOF Staying on dev-branch is currently not very “dangerous” at the moment because we don’t have the time to push out much changes. So it’s save to stay there for now. I recommend you to update to 1.5.9 when it’s finally out.

[LOF]

@Sebastian-Roth Great, thanks for helping to get this working on Linux Mint! One last question: What’s the recommended/most-tested distro for running FOG? Is that still CentOS?