FOG Client error: Middleware::Authentication ERROR: Could not get security token

[altitudehack]

@Sebastian-Roth Thanks for confirming the function of the pending MAC filter. Are the MAC addresses in the comma-separated list case-sensitive by chance?

The computer was listed under Pending when I checked this morning with the primary MAC with the correct value but it also had an Additional MACs entry labeled Not found which matches the filter (I added the checkmarks):

Maybe I need to enter it again as 54:ea:3f?

[altitudehack]

@Sebastian-Roth
My version: Your version of FOG is up to date.
You're running the latest dev-branch version: 1.5.8.28

[Sebastian Roth]

@altitudehack I will try to replicate the issue in the next days when I have a bit more time.

[Sebastian Roth]

@altitudehack I still have this on my list. Sorry for taking so long. Will get to it soon.

[Sebastian Roth]

@altitudehack I am very sorry it took so long to answer. I knew this one would be complicated and so I kept on putting it off.

Have had a play with it just now and I found why the pending MAC filter isn’t working as expected. Though I wanna check with Tom about this before we fix it.

[altitudehack]

@Sebastian-Roth, not a problem at all. I manually added the affected client.
Thank you for your genuine efforts and good luck sleuthing it out!

[Sebastian Roth]

@altitudehack Ok this should be fixed in latest dev-branch now. Would you give it a try?

[ITHand]

@Sebastian-Roth Hi, I had the same problem, and I had push the update 1.5.9-RC2 on my server, but the error still appear. I had reinstall the client to check if it’s the problem, with no changes…

A idea? I have more that 300 clients in this situation, it’s work when you made it manually, but …

Thank you!

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 2020-05-21 15:30:36 Client-Info Version: 0.11.19
 2020-05-21 15:30:36 Client-Info OS:      Windows
 2020-05-21 15:30:36 Middleware::Authentication Waiting for authentication timeout to pass
 2020-05-21 15:33:21 Main Overriding exception handling
 2020-05-21 15:33:22 Main Bootstrapping Zazzles
 2020-05-21 15:33:22 Controller Initialize
 2020-05-21 15:33:22 Controller Start

 2020-05-21 15:33:22 Service Starting service
 2020-05-21 15:33:27 Bus Became bus server
 2020-05-21 15:33:27 Bus Emmiting message on channel: Status
 2020-05-21 15:33:27 Service Invoking early JIT compilation on needed binaries

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 2020-05-21 15:33:27 Client-Info Version: 0.11.19
 2020-05-21 15:33:27 Client-Info OS:      Windows
 2020-05-21 15:33:27 Middleware::Authentication Waiting for authentication timeout to pass
 2020-05-21 15:33:27 Middleware::Communication Download: http://172.xx.xx.xx/fog/management/other/ssl/srvpublic.crt
 2020-05-21 15:33:27 Data::RSA FOG Server CA cert found
 2020-05-21 15:33:27 Middleware::Authentication Cert OK
 2020-05-21 15:33:27 Middleware::Communication POST URL: http://172.xx.xx.xx/fog/management/index.php?sub=requestClientInfo&authorize&newService
 2020-05-21 15:33:27 Middleware::Response Invalid security token

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 2020-05-21 15:33:27 Client-Info Version: 0.11.19
 2020-05-21 15:33:27 Client-Info OS:      Windows
 2020-05-21 15:33:27 Middleware::Authentication Waiting for authentication timeout to pass

[Sebastian Roth]

@ITHand Is this log from a client that is registered to the FOG server already or a new one?

What do you mean by “it’s work when you made it manually”??

[ITHand]

@Sebastian-Roth It’s for a new client, and the registring work well when we process in the ipxe menu. It’s the “Auto register function” of the client that doesn’t work… I had made a clean install of the client, without success. About this, the SmartInstaller.exe -u for the uninstallation doesn’t work, nothing append. Thank you!

[Sebastian Roth]

@ITHand Have you read through this topic start to end? May I ask you to do the database queries mentioned below and see if you can find out if one of the MAC addresses is already in the DB and which one it is. Take a very close look at all the network interfaces you have in your network manager on Windows - also tunnel interfaces and such.