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    New latitude E7400. No internal NIC, Boot to USB-C Puck NIC. Gets IP from DHCP but does not connect to Fog.

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    • george1421G
      george1421 Moderator
      last edited by george1421

      1. Is this a new fog install?
      2. Do other bios mode computers boot that do have internal network adapters?
      3. What do you have configured for dhcp options 66 and 67?
      4. Do you have a usb-c dell dock you could test with?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      C 1 Reply Last reply Reply Quote 0
      • B
        buercky
        last edited by

        1: No it’s an existing install Ver 1.5.5
        2: all other computers work fine
        3: dhcp option 66 points to fog server 67 is undionly.kpxe
        4: i’ve tried it with a USB-c dock DA300z as well as a k16A dock

        1 Reply Last reply Reply Quote 1
        • george1421G
          george1421 Moderator @buercky
          last edited by

          @buercky said in New latitude E7400. No internal NIC, Boot to USB-C Puck NIC. Gets IP from DHCP but does not connect to Fog.:

          when selected it gets an IP from dhcp but then goes to press F1

          This part confuses me then. If its getting an IP address it should then transfer the file. Is this laptop in bios (legacy) or uefi mode?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

          1 Reply Last reply Reply Quote 0
          • J
            jflippen
            last edited by

            Is this a 7400 or a E7400? I assume the 1st option since you said the device is new. I just received a 7400 2-in-1 today that I was able to get into the FOG menu by using one of these:
            https://www.dell.com/en-us/shop/dell-adapter-usb-c-to-ethernet-pxe-boot/apd/470-abnd/pc-accessories
            I had to enable booting through thunderbolt to use this. It may be possible that you can only pxe boot with the one I listed. I know we had trouble with some USB-C Precision laptops that had to use the adapter above. Then there is Microsoft and their surface. Also, mine had an nvme ssd that I had to switch from raid to ahci to get FOG to see the hard drive.
            I am using 1.5.6 and bzImage Version: 4.19.48.

            B george1421G 2 Replies Last reply Reply Quote 2
            • B
              buercky @jflippen
              last edited by

              @jflippen I’m ordering one and I will find out tomorrow when it comes in. Thanks for the tip

              george1421G 1 Reply Last reply Reply Quote 0
              • george1421G
                george1421 Moderator @buercky
                last edited by george1421

                @buercky I just ordered some 7400s, they should be here by 15-Jul. I plan on testing them with the WD15 usb-c docks. From what I understand there is a few bios settings you need to make to allow these 7400s to pxe boot.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                B 1 Reply Last reply Reply Quote 0
                • B
                  buercky @george1421
                  last edited by

                  @george1421 I tried the NIC dongle no luck. It does pull an IP address This is what i get.
                  7400.JPG
                  then it gives me an IP address. Then this
                  7400-1.JPG

                  I’ve tried about every combination in BIOS
                  AHCI not Raid
                  Enable usb boot support
                  Enable External USB Support
                  Thunderbolt Checked
                  Enable Thunderbolt Boot Support
                  Enable Thunderbolt (and PCIe behind TBT) Pre-boot modules checked and unchecked
                  secure boot disabled
                  Secure Boot mode- tried both Deploy and Audit

                  FOG Server Info Ver. 1.5.5 Kernel 4.19.48

                  Other systems image just fine

                  J 1 Reply Last reply Reply Quote 0
                  • S
                    Sebastian Roth Moderator
                    last edited by

                    @buercky Can you take a video of the PXE boot. Make sure you rest the camera on a pile of books to get a steady picture and some smartphones can even do slow motion videos. That’d be great. I suspect we see a message between when it get’s the IP and skips booting that might give is a hint on what’s going wrong.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    B 1 Reply Last reply Reply Quote 0
                    • J
                      jflippen @buercky
                      last edited by

                      @buercky This is probably a dumb question but your boot file is set to ipxe.efi, right?
                      We have our DHCP dishing out different boot files using these settings:
                      https://wiki.fogproject.org/wiki/index.php?title=BIOS_and_UEFI_Co-Existence#Using_Windows_Server_2012_.28R1_and_later.29_DHCP_Policy

                      B 1 Reply Last reply Reply Quote 0
                      • B
                        buercky @jflippen
                        last edited by

                        @jflippen This is what i have in my DHCP. yes i believe that is the doc i followed to set it up
                        Fog server.JPG
                        Boot server host name is the IP address of my fog server

                        J 1 Reply Last reply Reply Quote 0
                        • B
                          buercky @Sebastian Roth
                          last edited by

                          @Sebastian-Roth here is a screen shot of the error. it gives the station IP address then the DHCP Server IP address then the error
                          7400-2.JPG

                          1 Reply Last reply Reply Quote 0
                          • J
                            jflippen @buercky
                            last edited by

                            @buercky So, I see one thing in your screenshot that concerns me… you have two option 66 with one as the ipxe.efi instead of your server IP. Here’s what my DHCP options look like after applying the options from the guide:
                            42b88709-d7d2-48aa-bddb-f401bd2e03e6-image.png

                            B 1 Reply Last reply Reply Quote 1
                            • S
                              Sebastian Roth Moderator
                              last edited by

                              @buercky Fairly sure @jflippen is spot on here. In your screenshot we see “066 Boot Server Host Name” for UEFI being ipxe.efi. The BIOS is not able to use that information to connect to the TFTP on your FOG server! Therefore the “PXE-E99: Unexpected network error”!

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              1 Reply Last reply Reply Quote 0
                              • B
                                buercky @jflippen
                                last edited by

                                You rock! that was it!

                                Thank You for all the help!

                                J 1 Reply Last reply Reply Quote 1
                                • J
                                  jflippen @buercky
                                  last edited by

                                  @buercky Awesome! Glad to hear it’s working now.

                                  1 Reply Last reply Reply Quote 0
                                  • george1421G
                                    george1421 Moderator @jflippen
                                    last edited by george1421

                                    @jflippen said in New latitude E7400. No internal NIC, Boot to USB-C Puck NIC. Gets IP from DHCP but does not connect to Fog.:

                                    I just received a 7400 2-in-1 today that I was able to get into the FOG menu by using one of these:

                                    @buercky FWIW: My guys just unpacked our order of 7400s. They would not pxe boot with the supplied K20A docks, but we were able to get them to pxe boot with the older K17A docks (which I thought were called WD10 usb-c dock at one point).

                                    As far as we can tell there is no legacy (bios) mode on these systems, so its UEFI all the way.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                    1 Reply Last reply Reply Quote 0
                                    • C
                                      chris.lynn @george1421
                                      last edited by

                                      @george1421

                                      Hello,

                                      I have a Dell Latitude 5400 model that is new for us. I would like to get this image captured to Fog. Currently getting Onboard NIC IPV4 with the same result as the pictures from Jun 26th at 4:03pm. Were there any updates to this?

                                      Does the USB-C type adapter resolve the PXE issue?

                                      Thank you,
                                      Christopher Lynn

                                      george1421G 1 Reply Last reply Reply Quote 0
                                      • george1421G
                                        george1421 Moderator @chris.lynn
                                        last edited by

                                        @chris-lynn There are many variables here. I can say after working with the 7400s for a bit I’ve learned their nuances. I can get a 7400 to pxe boot without issue. With both the dock and the dell usb c dongle.

                                        Advanced boot options-> Enable uefi network stack
                                        thunderbolt adapter turn on the 3 check boxes at the top and then set security to no security.

                                        Secure boot disabled

                                        Now from an infrastructure standpoint, do you already have uefi systems in your environment? How do you manage the boot file differences between bios and uefi?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                        C 1 Reply Last reply Reply Quote 0
                                        • C
                                          chris.lynn @george1421
                                          last edited by

                                          @george1421,

                                          Thank you for the quick reply! Sorry to get back to you so late here.

                                          We were not configured for UEFI in our environment.

                                          We have since updated our FOG DHCP boot file to ipxe.efi. Changes have been made by our Network Engineer and we are now seeing the Fog Project selection page where we can register host, deploy an image, etc.

                                          Thank you for your guidance!
                                          Christopher Lynn

                                          george1421G 1 Reply Last reply Reply Quote 0
                                          • george1421G
                                            george1421 Moderator @chris.lynn
                                            last edited by

                                            @chris-lynn said in New latitude E7400. No internal NIC, Boot to USB-C Puck NIC. Gets IP from DHCP but does not connect to Fog.:

                                            We have since updated our FOG DHCP boot file to ipxe.efi

                                            FWIW: If the fog server IS your dhcp server for imaging and you had FOG install and configure the dhcp server, it should automatically manage the right boot file based on the pxe booting computer. You should not have to change anything. If you have a MS Windows dhcp server then there are somethings you can do to make it dynamic.

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                            1 Reply Last reply Reply Quote 0
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