Dell 7730 precision laptop deploy GPT error message

george1421

@Sebastian-Roth (this is more of a brain dump than an answer)
Do we have empirical evidence that these disks are being swapped as being reported by the uefi bios? It would be a bit more telling if that second disk (for debugging purposes) could be exchanged for a different size disk, then run the test again. I might see the order being swapped between models of computers, but not the same computer depending on the boot. I might think this is an oddity in the uefi firmware. The Precision 7730 generation is pretty new, so the first thing I would check/watch for is firmware update availability.

Do we know if this issue is model or machine specific? It could also be a linux kernel issue where one of the drives may init faster/slower than the other so its detected by the linux OS at different times. It would be interesting to compare the FOS boot logs between the two states to see if there are any telling events. But again trying to get it to break and know when its broken is the hardest part.

Sebastian Roth

@george1421 said in Dell 7730 precision laptop deploy GPT error message:

Do we have empirical evidence that these disks are being swapped as being reported by the uefi bios?

See @jmason’s lsblk listings. From my point of view this is evidence enough. The disks are different size and do swap. As far as I got the postings it seems like the output was always taken on the same deploy system. One time 477 GB drive is last and the other time it’s first.

The Precision 7730 generation is pretty new, so the first thing I would check/watch for is firmware update availability.

Definitely a good point!!

It would be interesting to compare the FOS boot logs between the two states to see if there are any telling events.

Good one as well! @jmason Can you please schedule a debug deploy job. Boot that machine and run dmesg | grep -i nvm. Take a picture and reboot the machine. When you are bacl to the shell, again dmesg | grep -i nvm and take a picture. Do this maybe ten times to see if we see a difference there.

george1421

It would also be interesting to see if the 4.15.2 kernels gave us the same random results (Actually I’d like to push it earlier than 4.13.x but the inits would get in the way, because we had issue with kernels after that and the Dell Precision swappable nvme drives that have been since fixed). To see if this randomness is linux kernel related or not. I’m not really sure what this will tell us other than if the problem was introduced in later kernels.

jmason

@Sebastian-Roth

I ran it 10 times and noticed a slight difference on the 6th and 9th time.

jmason

@Sebastian-Roth said in Dell 7730 precision laptop deploy GPT error message:

@george1421 said in Dell 7730 precision laptop deploy GPT error message:

Do we have empirical evidence that these disks are being swapped as being reported by the uefi bios?

See @jmason’s lsblk listings. From my point of view this is evidence enough. The disks are different size and do swap. As far as I got the postings it seems like the output was always taken on the same deploy system. One time 477 GB drive is last and the other time it’s first.

I have indeed been working with only 1 laptop with the deploy attempts and only 1 laptop from which the capture image was created, and both are identical machines. I have 20 of them in total.

jmason

@george1421 said in Dell 7730 precision laptop deploy GPT error message:

@Sebastian-Roth (this is more of a brain dump than an answer)
The Precision 7730 generation is pretty new, so the first thing I would check/watch for is firmware update availability.

There is a BIOS update with the following fixes, but don’t see anything related to our issue. I can go ahead and update the system with all the latest fixes available if requested.

Dell Support for Precision 7730

Fixes the issue where the mouse lags when the Dell TB16 dock is unplugged or plugged in.
Fixes the issue where the system cannot set hard drive password with Dell Client Configuration Toolkit.
Fixes the issue where the system always boots to Rufus formatted USB drives instead of internal hard drive.
Improves system performance under heavy load when connected to Dell TB18DC Dock.

george1421

@jmason said in Dell 7730 precision laptop deploy GPT error message:

There is a BIOS update with the following fixes, but don’t see anything related to our issue. I can go ahead and update the system with all the latest fixes available if requested.

I would do this no matter what even though the change log shows the fix primarily dealing with the usb-c dock.

george1421

@jmason First let me say, thank you for being so detailed and helping debug this issue. I know it takes quite a bit of time to do these iterative testing, so Thank You.

So I see from the pictures you have a 20% rate where it looks like the nvme disk 1 inits before disk 0. Can we correlate the 6th and 9th order with the swap when shown by lsblk.

I also see from the picture that the PCI address for nvme disks are not changing, at least the location vs name. My intuition is telling me that this problem is probably rooted in the linux kernel and or hardware/linux kernel race condition.

jmason

@george1421

Here are two images showing the correlation. I only had to attempt deploy twice this time to get the difference to appear.

well I just ran it a third time and got another difference, but it appears it might be just like the first image displayed with only the output in a different order.
.

Sebastian Roth

@jmason Great stuff. Thanks for that as well. From those pictures it looks like the order of initialization (dmesg output nvme0n1 before nvme1n1 or vice versa) does not co-relate to the disks being in different order.

picture: init nvme1n1 before nvme0n1 - nvme0n1 954 GB disk / nvme1n1 477 GB disk
picture: init nvme0n1 before nvme1n1 - nvme0n1 477 GB disk / nvme1n1 954 GB
picture: init nvme0n1 before nvme1n1 - nvme0n1 954 GB disk / nvme1n1 477 GB

I suppose if you’d have three disks it could be any combination…

Let’s see what we can do about this. Can you please get a couple of different Linux Live ISOs and do exactly the same testing on those.

Please see if all of those behave exactly the same (random change on every reboot) or if the disk order seems stable. At lease boot each OS ten times.

jmason

@Sebastian-Roth Grabbing the ISOs now, debian and ubuntu just updated their release.

https://cdimage.debian.org/debian-cd/current-live/amd64/iso-hybrid/debian-live-9.8.0-amd64-xfce.iso
http://releases.ubuntu.com/18.04.2/ubuntu-18.04.2-desktop-amd64.iso

jmason

@Sebastian-Roth

I am unable to get Debian live to start up after the initial run without install menu.

Ubuntu showed the behavior on the 3rd with lsblk and 5th reboot with dmesg, while reboot 7 was different than all previous, I’ll move on to the other 2 ISOs next.

-1-

-2-

-3-

-4-

-5-

-6- was like -3-

-7-

Tom Elliott

@jmason what mode is the sata operation within the bios in?

I’m guessing it’s in raid mode. Is it likely because RAID mode would want at least 2 HDDs regardless of mode of raid that the raid controller is changing how the disks present to the OS?

Essentially, because it wants raid the order in which they’re listed wouldn’t matter to build the array and have things work properly. But because we aren’t in a RAID configuration we are seeing the issue?

jmason

@Tom-Elliott I specifically have set the mode to AHCI for these systems.

jmason

@Sebastian-Roth

First 4 reboots in archlinux showed all different inits it appears.

reboot -5- was like -1-

jmason

@Sebastian-Roth said in Dell 7730 precision laptop deploy GPT error message:

SystemRescueCD

5 reboots, 1st 4 times different init, 5th same as 1st

Sebastian Roth

@jmason To me this seems to be enough evidence that it’s a general “issue” or known to work as intended. I suspect this to be “normal” as PCIe initialization probably returns the disks in different order. Weird thing is that I can’t find much about this being a particular issue with NVMe disks.

jmason

@george1421 said in Dell 7730 precision laptop deploy GPT error message:

@jmason said in Dell 7730 precision laptop deploy GPT error message:

There is a BIOS update with the following fixes, but don’t see anything related to our issue. I can go ahead and update the system with all the latest fixes available if requested.

I would do this no matter what even though the change log shows the fix primarily dealing with the usb-c dock.

I did load all available bios/firmware updates and retested the behavior and it is still the same.

jmason

@Sebastian-Roth Is it feasible to have an option for multiple disk non-resizeable and some kind of checkbox/option to notify fog that the machines are identical drive wise/hardware wise and would it make a difference. It’s been a long time since I did any coding, and it wasn’t related to this at all, just throwing a thought out.

Sebastian Roth

@jmason Sorry if it sounded like I’d leave you alone now that we are fairly sure it’s just “normal” behaviour. I still think about how we can solve this for you and others. Though I still have not come up with a great solution to it I sort of postpone implementing a solution in hope of a flash of genius.

What is your deadline to get those devices imaged?

Dell 7730 precision laptop deploy GPT error message

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