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    Unable to locate image store

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    • M
      MoonDancer
      last edited by

      I’ve captured several images without issue but my last capture failed when attempting to deploy. I get an error “Unable to locate image store (/bin/fog.download)”

      My Fog Server is on a Unix box, and I’m not savvy with Unix, I’m also not familiar with using the terminal.

      I’m not able to cancel the tasks that are attached to this failed image.

      I also cannot delete my images as I get “error invalid Login”

      I’ve attached a couple of images displaying these errors.

      ![0_1547843045953_IMG_1307.jpg](Uploading 100%)
      ![0_1547843080267_IMG_1314.jpg](Uploading 100%)

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      • S
        Sebastian Roth Moderator
        last edited by Sebastian Roth

        @MoonDancer Image upload seems to be broken, please upload to imur or some other pic sharing service and post links here.

        Is it just one image showing the “Unable to locate image store” error? Have you tried all the other images? Can you re-capture that one image that is broken?

        My Fog Server is on a Unix box, and I’m not savvy with Unix, I’m also not familiar with using the terminal.

        I am afraid you need to get your hands dirty and dive into it. There is no way around if you want to solve those issues. Start reading about Linux terminal commands and best to setup a system (virtual machine) to play with so you don’t break you FOG server too often.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        M 2 Replies Last reply Reply Quote 0
        • M
          MoonDancer @Sebastian Roth
          last edited by

          @Sebastian-Roth I am able to deploy images that I’ve used in the past, I’m only having issues with this one image. I’m not able to recapture this image because I’m getting an error when attempting to delete it, "“error invalid Login”, which I don’t understand. As you know from my other post, I’m having issues with deleting my tasks.

          I’m willing to dive in, but it’s going to be a slow process unfortunately, as I’m one tech handling a whole campus. At this point, I would like to figure out the issues at hand, and with some clear guidance I’m sure I can walk through the necessary steps to do so. I’m not illiterate, I’ve been in IT for over 20 years, just not familiar with these areas.

          I’m wondering if a FOG update would resolve my issues, and is that as simple as running the installer, or is there any concerns with loosing things, or affecting my FOG console setup? My current version is not that old, it was installed within this past year.

          Again, I appreciate your support and patience, where necessary!

          Imur Images:
          https://imgur.com/a/HsV9HPQ

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          • M
            MoonDancer @Sebastian Roth
            last edited by

            @Sebastian-Roth I could try capturing an image with a different image name, but I’m running out of systems, as this tasking issue is locking up those computer hosts. If I could cancel those tasks I could free up four computers.

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            • S
              Sebastian Roth Moderator
              last edited by Sebastian Roth

              @MoonDancer said in Unable to locate image store:

              error invalid Login

              Can you post a picture of that error? Have you ever logged in (or more important changed the password) of the Linux system account called fog?

              Please run grep -A1 -e FTP_PASS -e password /var/www/html/fog/lib/fog/config.class.php /opt/fog/.fogsettings on your FOG server console. It should print a password three times. Don’t post that here, just check if they all match up.

              If they do then see if the password really works. Go to another machine within your network (Windows client will do), open a command prompt and try to connect to your server via FTP using that password (I know it’s quite long!):

              C:\Windows\System32> ftp 10.113.2.169
              Connected to 10.113.2.169.
              220 (vsFTPd 3.0.3)
              Name (10.113.2.169:user): fog
              331 Please specify the password.
              Password:
              230 Login successful.
              Remote system type is UNIX.
              Using binary mode to transfer files.
              ftp> quit
              221 Goodbye.
              

              I’m wondering if a FOG update would resolve my issues.

              Yes it actually might solve your issue. But as we don’t really know what’s exactly wrong it’s just like shooting in darkness. Might help but could cause other issues as well. Let’s see what you get from the stuff posted above and in the other thread and take it from there.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              M 1 Reply Last reply Reply Quote 0
              • M
                MoonDancer @Sebastian Roth
                last edited by

                @Sebastian-Roth Hello again, I need to run to a doctor appointment. It appears the browser change solved the deleting images issue, but I ran the password FTP command from a Windows machine and it failed. I will need to look at this further tomorrow and I can also send images then. Thank you!

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                • S
                  Sebastian Roth Moderator
                  last edited by

                  @MoonDancer Check out this wiki pages: https://wiki.fogproject.org/wiki/index.php/.fogsettings, https://wiki.fogproject.org/wiki/index.php/Password_Central and https://wiki.fogproject.org/wiki/index.php/Troubleshoot_FTP

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 0
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